Reviews for Omnisend Email Marketing & SMS

This app works great for adding a mailing list to your site and managing various automations. The support offered is great as well.

Support today provided Luiz was great, was able to solve my problem very quickly and efficiently. Highly recommend

Kristina helped me to navigate the Omnisend website and enabled me to set up some custom preferences for my email list.

Olive My Pickle

2022-11-10

United States

I love Omnisend's simplicity and the support is great. I asked for support and within just a few minutes not only did I have a response, I implemented the fix. So fast, Thank you Kristina!

Not perfect, there are missing functions and options but they have an amazing support and are always happy to hear suggestions for improvement. Also, what is already there is quite as good as from the competition. I would absolutely suggest to give it a try!

Thank you Baarath for being really fast and fixing my problem! Really satisfied about the customer service

Abantu

2022-11-09

Canada

Had a rocky road with Omnisend and despite all their preferred tools to get audience lists squeaky clean, their system has killed our eMarketing newsletter to thousands of original subscribers. This we cannot resolve however, that's only a fraction of what Omnisend can do, and we've still made ample use of more targeted user automations rather than the mass mailout. Customer service has always been fast if not completely helpful. My most recent experience with Salma proved both fast and most helpful, problem solved and back in business! If they fixed our email audience issues they might get a 4.25

Tiana was absolutely helpful and knowledgeable. Solved an issue we were having in minutes. Thank you Tiana, much appreciated.

Omnisend is very easy to use and definitely highly recommended especially for start ups. Their customer service is top notch! And special mention to Nicolas who has been assisting me for days! So happy with this crowd and can't them enough. It's a do it yourself but with Nicolas guidance, I got to where I want the campaign to be. It saves me from hiring an external marketing team.

The best things about Omnisend are their email editor and helpful customer service. I'm giving 4 stars because I wish there was a slightly cheaper option as I barely use my email allowance every month and the pricing includes non-subscribed customers. It's the best option I've found though.

Easy to use app, great for sending email campaigns. Customer service is excellent and responds quickly. Great help from Kamilia!

User friendly! And great customer service. Kristina was super helpful in helping me figure out automation!

I used this app for a while and it is just amazing.They have tons of templates to create your authomations and get more subscribers. Thank you!

User friendly - easy enough for a complete beginner (me) to navigate. Makes email automation simple. It is also well designed.

This app is easy to use and really helps me manage my email list. I recently needed some assistance and Deniz was very helpful. Thanks!

I was having issue setting up. Nikola was prompt and helped me sort it in no time. Great customer service.

Luiz's support was amazing. We couldn't verify our settings, but he helped us. His reply is so fast and helpful.

Verse

2022-11-04

United States

Definitely impressed with the new features, templates, and builders they've rolled out recently. TBH, it has some limitations, but I love the support team. I can email anytime I have a question and get a response instead of browsing google articles for answers that don't always work. Not all support is the same, but have had great experiences with Baarath. Thanks for the help!

Very nice app and email system. Best i have ever tried. And Salma from customer service is fantastic!

Really great features and helpful support that is only a few clicks away. Having reached out for assistance a few times Luiz and Yulia were both very helpful in understanding specific questions/ issues faced

Very easy to use app and the support is very helpful. Definitely recommend to small and big businesses. Special thanks to Luiz from the support team!

They're simply the best. While they're not as big in all the integrations as Klaviyo, they're still a lot more affordable, and for small brands, it's the perfect fit.

Salma and her support team are very supportive and very professional, they have been outstanding with us. Would highly recommend Omnisend. Thank you guys! Raúl.

You can choose audience that you want very easily to your pop ups. Works with translation apps also. You will get good customer service too. Luiz helped me so much and so fast when i needed it most. They are also very kind and do not make you feel stupid at all even if you ask silly questions.

The customer services, we received from Nikola, is really amazing and exceed from our expectation. Appreciated!