Reviews for Omnisend Email Marketing & SMS

Olesia is a rockstar, thanks for all your support in getting me up and running with using Omnisend for my store!

Salma was really helpful and kind! Would recommend this app to everyone that is trying to start a realiable business

Thank you Sanya. You went the extra mile and helping me understand the form I was trying to use. Excellent customer service. Fast and accurate.

Nutrition Education Store

2022-10-25

United States

Stefan is the most amazing tech support. Ever. He is so smart and so fast with help and I was able to get up and going right away. Thank you!

Very quick response on initial set up question. - I have been using this for a few months now and am seriously disappointed! Far too many emails are ending up in spam filters, these are regular customers I deal with pretty much monthly so it seems odd. Omnisends answer... it is yahoo & hotmail filters - but we are in Canada and 99% of them are gmail and the regular emails get through so - that answer doesn't wash.

Love this platform, very easy to use and the support is very fast and thorough. Sanya answered every question l had straight away, along with screenshots and video screenrecordings, making the learning curve very seamless.

Sanya is wonderful and informative. Omnisend has a fantastic support team. Omnisend made setting up campaigns seamlessly.

I had a technical issue and Stefan, staff from Omnisend support helped me through it. I am using Omnisend for few years now. Getting better and better!

Stefan was so amazing! He went the extra mile to make sure I understood what needed to be done to solve my problem. When I hit a road block, he figured it out and got it done. Thank you!

Deniz is the best! Helped me with automations and was so efficient and quick! Omnisend is super easy to use, highly recommend.

This App is great! Especially automation services. It really changed my work and make it easier. Customer service is very efficient. They answer quickly in a very clear way. Thank you to Sanya and Stefan for their efficient support.

VERY easy to use. Great lay out. Pulls theme and colours from store and creates the perfect template. Literally a few clicks and everything is done! I wish everything was like this!!

There is so much to learn when you are just getting started with any new app. The Omnisend customer support answered all my questions very quickly and helped me get up and running in no time. Since I learn quicker through videos, I really appreciate all the video tutorials - keep them coming!

Es una solución perfecta! Hay muchísimo contenido que ayuda a conseguir emails, para posteriormente poder contactar con los posibles clientes. Además cuenta con un fantástico soporte al cliente. Cada duda que he tenido ha sido solucionada en un tiempo muy corto y de manera satisfactoria.

So far customer service has been great. Baarath helps me with multiple issues with clear understanding and patience.

This is a great tool for our sales, if we use it to the max. It's easy to use, always improving and innovating, and customer support (Olesia helped me last time) is on spot, always responding fast, and very helpful.

Great application. Wonderful, fast customer service - Olesia in particular! Easy setup and many templates to work with.

I contacted their support for more information on the prices of the plans, Olesia gave me very precise information quickly and efficiently ! Keep going !

Brilliant integration in their popup form with Shopify - auto-creates a discount voucher code. very cool. Baarath and the 24/7 chat support team are excellent!

So far it has been a great experience. The support team is super helpful and quick to solve any problem!

Really happy with this app. I'm using it for over a year now, they have been working a lot on making the user interface, making it more intuitive and user friendly with a lot more customization possibilities since then. User support is also quick when you have questions and accurate most of the time . Kristina has helped me smoothly with an issue I recently had on automations. Keep up the good work!

Very intuitive to set up everything, with a little time and trial and error, I was able to get most stuff done. The only confusing thing is regarding their pricing, what they classify as "active contact", which is basically every subscribed and non-subscribed contact in your list, regardless of how long they have been there. Yulia then was nice enough to clarify and help me with additional questions, very quickly as well, so still 5 stars for the customer service!

Using Omnisend has been a game-changer for me. It's very easy to use and user-friendly. They have great automation sequences that you can tweak to how you want. The customer service team is amazing and they went above and beyond to help me figure out an issue. Definitely recommend!

Omnisend was recommended to me by a biz coach and I've had great results using it in terms of high deliverability and open rates as well as sales from emails. Very user friendly and I love the new teaser feature! I had some questions as I set up my teaser and Tiana helped me tremendously! She went above and beyond to assist me and I learned a few new things from all of her help! Very pleased with Omnisend and I'd def recommend.

Easy to use, lots of functionality and customisation. They also have a great support team too that's very helpful!