Reviews for Omnisend Email Marketing & SMS

Fantastic platform and support, got really fast assistant from Joy with no time wasting. Easy to setup automatic flows and campaigns with great looking templates, highly recommend

Every member of the team who helped me with my issue was friendly, knowledgeable, prompt, and very easy to work with

Kristupas assisted with my email cleanup process. All the same day! This is much appreciated as I did not want to be skewing my statistics with spam email addresses. Thanks again!

Been using Omnisend for a few months. Overall great experience so far! Customer support is also top notch

perfect customer support.. they will respond within minutes. Andres was so cute , helpful and friendly

We installed like 10 different marketing apps and Omnisend was the best "bang" for the buck. These guys and gals have went out of their way helping us get all these set up. We have delt with Baarath and many others via live chat and email. Always fast to answer and the questions are always solved.

Omnisend is great, it does everything we need and more, plus the support has always been top notch- can jump on online chat and get help with anything right away.

The app is great, has all the necessary functions, and is reliable. Omnisend's real strength is its amazing support. They have always been fast and helpful, and big thanks to Joy for saving me a lot of stress.

Dress the bird

2023-05-24

Denmark

Does everything I need for a very reasonable price. The support team (I spoke to Joy) is always super fast and friendly.

Salma did a great job supporting me. I was confused and she quickly responded then checked on me a few hours later when I did not respond to one of her questions. Thank you!!

A lot of features and great support! I love the segmentation very accurate to use in different market without any issues

Great customer support. Deniz helped me with some info I couldn't find on the app and my issue was solved quickly.

05/22/2023 I had another positive support experience with Diego! A true professional and educator. 01/15/23 I had a concern about automation using the old email builder and what I needed to do as far as transferring to the new email builder, Diego did a great job of the show and tell and explaining how to make the transition. Again, I'm happy I chose Omnisend instead of another company. 09/26/2022 Update: Another awesome experience with support today. I was having a hard time understanding how to increase the number of automation flows without spamming. Diego had a lot of patience and helped me understand how to set the flows up without causing issues. Thanks, Diego! 06/29/2022 Update: Had the pleasure of working with Bassma today. I was having a hard time understanding the methodology of multiple automation flows and Bassma did an excellent job of explaining it. Once again, I was happy to have chosen Omnisend. 05/25/2022 Update: Once again I was paired with two great team members (Kristina and Baarath) who helped guide me through the process. I am so glad we chose Omnisend! Mike After realizing I had not written a review about my experiences with Omnisend since signing on, I felt compelled to do so today. After spending the better part of a month reading all the reviews, articles, and whatever else I could get my hands on. The decision was made to go with Omnisend about two years ago. While other platforms at the time may have had shinier objects to offer, the professionalism this team exhibited is second to none. I am a little older than most (60+) and have been in retail (brick and mortar) all of my life, so I look for things most do not. Each feature this group rolls out is organized, well thought out, and in the customer's best interest. Omnisend has figured out what most will never will. The secret of success is not expecting your customers to cater to you but to them! No, customers are not always right, but they are a necessary evil for survival. I wish I could remember everyone's name that has helped me get over all of the obstacles I put them through over the last two years; Kristina was my angel for this day; thank you, Kristina, for making me feel like a VIP (Very Important Person) today!

Really amazing support! Andrés was very knowledgeable and helpful. Issue solved in no time! Thanks so much!

UPDATE: CONTINUES TO GLITCH. This has beautiful templates and is a more affordable option than alternatives, but unfortunately the glitches mean you end up paying for it. It frequently stalls out and although the team gets back with a response, it does mean that you are delayed sending out emails by hours or days which is precious time for a small business owner. Former review: I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.

Super easy to setup and integrate. Great selection of templates and easy to modify workflows. The customer service is fantastic as well.

Good App , Great customer support very responsive. Baarath was kind and swift to notice my mistake .

Ran into some issues that were easily resolved with Joys help! A quick and friendly support chat that got me back up and running in no time. Thanks Joy! 10/10

Effortless to use. Extremely user-friendly. Support team is knowledgeable and responsive. Highly recommended!

Andrés and Karine have been incredibly helpful in assisting me with setting up my configurations through chat. The chat feature is exceptionally smooth, and their step-by-step explanations are incredibly detailed, making the support team highly professional.

Well rounded app with everything you need for marketing. Great customer service comes with it. Highly recommend the app, after 4 years of regular use.

Omnisend is easy and great to use. They have so many features and templates that are worth the monthly fee. Whenever I need help with something, customer service is very quick! I've had the pleasure of chatting with Joy a few times and they are a big help. Thank you!

Schneller Kundenservice (thx to Luiz!), tolle Segmentierungsmöglichkeiten, super automatische Flows und tolle Einstellungsmöglichkeiten. Es gibt eigentlich nichts, was sich nicht einstellen lässt.

Joy from Omnisend very good support! Very happy customer. Thank you for your kind support we like very much.

Naturasil

2023-05-17

United States

I absolutely LOVE Omnisend. It is so intuitive, they have a large number of templates to work from, their form builders are amazing, and the customer service is elite. Truly a brand that cares about retaining its customers and continuing to improve its platform. Also, their pricing structure is much more affordable compared to other email marketing platforms. They are constantly coming out with product updates and integrations and provide valuable knowledge to the use of their program but also towards today's marketing trends. Working with customer success managers has also been a pleasure, I have not a single bad thing to say about this company or its platform! Kristen, my success manager is amazing and when I had a question about a split condition in the program, Luiz was very attentive and prompt in his answer. All around-wonderful.