Reviews for Omnisend Email Marketing & SMS

We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered. Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification. Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing. Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!

Beautiful support, Thank you very much to Luiz who provided me with clear and fast assistance, an extraordinary assistant who is very capable, polite, and quick. Highly recommended.

ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente

Just downloaded and set up. It's great, simple and user friendly. Great pre build templates to select from, which give option to customise each. Perfect branding personalisation, it's simple but effective. Allows for more brand effective representation ability. Also like the idea you can also submit ideas on more templates...

I have been using Omnisend for a few weeks now. The app is quite easy to understand and when you have a problem, like me today, the customer service is very responsive and gives good solutions to help. Thanks Joy for your help today :)

Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.

Always helpful and real time assistance with questions. Salma dealt with my query this morning efficiently, quickly and with plenty of detail (including screenshots) - this was super useful and allows us to move forward with more knowledge!

They offered a free plan with 500 e-mails per month. That's what we needed. Then, they started charging me more and more every month based on the number of subscribers, regardless if they are active or not. When I complained about it, they told me to remove the subscribers even though we were not shooting any e-mails to them. That's shady. Even though we were paying, we couldn't remove their logo from the e-mails. They're always forcing you to upgrade and once you're in, the next plan goes from $50 to $80! The plans you get on Shopify are gone! UPDATE: This response is just BS. Your policy is not clear. You offered me a plan with 60k email per month and it doesn't show anything about the number of subscribers. I should be charged by the number of emails sent, not by the number of subscribers in my list. I had to pay for all subscribers even tho we shoot less than 100 emails.

I am new to Omnisend and transitioning from a few other apps- this can be an overwhelming task especially in the middle of busy season. Marketing is daunting on it's own for small business owners and I had QUESTIONS! Kamilia was patient, kind and answered everything in detail while providing more than i asked for. The app itself seems to be well designed and I look forward to exploring it more. So far so good, top notch customer service is something that I look for because sometimes you just need a person to help, not a bot.

We had a problem with some emails and credit, but with the helpful staff and support 24/7 they helped us and fixed the issue within 48h! Thanks to Matija for helping us and getting all our questions answered. Keep the good work and a good customer service.

I recently had a terrible experience with this service. To make matters worse, they don't even have a phone number to call for help! When I tried to get assistance through their online chat, the operator was unhelpful and didn't seem to care about my concerns. I am extremely disappointed with this service and would not recommend it to anyone.

Great support today from Deniz. He explained how to sunset contacts who do not open mails or make sales. I will be doing this next. Thanks a lot.

Great app and nice experience with the customer-service team. Efficient conversation. Thanks Daniz for the help!

Andres was very helpful and so far he app is 5 stars! The email set up has been pretty simple but easy to complete in a work day.

I just wanted to thank Karine for her assistance in resolving my issue. Thanks for the help, everything is now working perfectly. I appreciate her expertise, her willingness to listen, and the time she took to help me. Her assistance was invaluable, and I cannot thank her enough. I am truly grateful for her support.

Been on Omnisend several months now after using Shopify's native email campaigns. I sometimes get lost in the weeds since Omnisend is so much more powerful, but patient support personnel like Luiz makes it easy to understand!

Excellent Quality service! All my inquiries sere promptly attended to and my issue was resolved within a few hours. Thanks to Salma.

Great support from Joy at Omnisend when wanting to create new forms. Needed the subscribers to get into an email automation flow directly after signup.

I've been using Omnisend since 2019 and they're always prompt to assist with any troubleshooting I've had. My recent experiences with Baarath and Luiz was very helpful and now I have my customer preferences set up to offer opt-outs for special occasions.

Amazing support. Can't recommend it enough... great features and support team answers within minutes!!! Big thank you to Diego, Stefan and Karine you guys are truly amazing and helped us so much.

Had pleasure getting assisted by Joy. We've resolved some of my struggles while connecting Shopify with Omnisend and Multiparcels app.

I have just started playing around with Omnisend and so far really like it. I had a couple problems (that ended up being so simple) at the start and customer service was incredible, Karine was so helpful.

The best email mktg app for shopify. User friendly and easy to use, tons of customization options and great customer support.

Excellent app! I use it for all my email newsletters and automations. They are very helpful and answer within 5 minutes when you need them!

All round best solution - we've used various email marketing software apps over the past few years from Mailchimp to Klayvio to others but the easiest, quickest app to build campaigns, automations and forms is Omnisend - in my opinion, the emails have a better delivery rate which increases sales to which is pretty critical. Omnisend is the only Email / SMS marketing solution we install on our new stores now.