Reviews for Omnisend Email Marketing & SMS

Great app and supports the business well. The support provided is amazing- quick to resolve any issues and Salma even sent screen recordings for me to complete the task needed. I'd recommend this app and anyone struggling- ask for Salma!! Thanks so much! Now that’s what we call a glowing review — thank you so much! 🌟 Salma is absolutely doing a happy dance right now (and honestly, we are too). Screen recordings, fast fixes, and helpful vibes? That’s how we roll. Thanks for the kind words and for spreading the love!

Really easy to use and so generous to assist with building new business Generous support and easy tools? That’s our love language! 💬 Thanks so much for sharing your experience — here’s to even more wins ahead!

Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services. Thanks so much for the kind words — and for the recommendation! 😊 We’re really glad Omnisend is working well for your email and SMS marketing, and hearing that our support team is quick and helpful makes us extra happy. If there’s anything we can do to turn that 4-star into a 5-star experience, we’re all ears and always looking to improve!

I have only just started using Omnisend, but have been extremely happy with the very quick and clear responses to any questions I have had, which has enabled me to make adjustments easily and complete set ups effortlessly. The platform is easy to use, and moving forward I have no hesitation in exploring different options as I know I have instant help and backup should I get stuck. We’re blushing over here — what a fantastic way to start your journey with Omnisend! 😄 Don’t worry — we’ve got your back (and front, and sides) anytime you need us. Instant help and high-fives are just a click away. Thanks for the kind words and for starting strong with us!

MOLA VARIEDADES

2025-04-08

Dejo una segunda reseña, la verdad que el equipo de soporte de Omnisend es muy bueno Siempre atentos a lo que se necesite y rápido Te arman soluciones a medida, la verdad muy recomendable ¡Muchísimas gracias por tomarte el tiempo de dejar una segunda reseña! We’re doing a happy dance over here (again)! It means the world to us that you took the time to share your experience — and not just once! Tailor-made solutions and quick support are exactly what we strive for, so your words truly hit the spot. Thanks for being part of our awesome community!

It's super easy to set up and it brings sells to my shop al the time! You + this review = instant mood boost! So glad to hear it’s not only easy to set up, but it’s also doing the heavy lifting for your sales. That’s what we love to see!

Easy to understand and set up Reading this felt like finding the cold side of the pillow — pure comfort. Thanks for the kind words! We love knowing the setup was a breeze for you.

Great App with Outstanding Support! I've had a great experience using the Omnisend app. The support service is incredibly responsive — they reply quickly and with genuine patience, walking me through every step until the issue was completely resolved. We’re so glad to hear you’ve had a great experience with Omnisend! 😊 Our support team takes real pride in being both quick and thorough, so it means a lot to hear that came through. Thanks for the kind words — we’re always here when you need us!

William Glen

2025-04-07

The templates are stale. Plus their list cleanup is vague and over priced. They charged us over $150 to perform a cleanup that did not remove ANY names. Then they became difficult when we asked for a refund. Thank you for taking the time to share your feedback. We’re truly sorry to hear that our cleaning tool didn’t meet your expectations. Your input is important to us, and we take it seriously as we continually strive to provide the best possible service. After a thorough review of your case with our Billing and Deliverability teams — both following your communication with our support team and this review — we found that your list contained a large number of disposable email addresses, primarily from Amazon. These contacts are categorized as undeliverable, as they cannot receive emails, and were appropriately flagged by our system. Based on this, the list cleaning was completed as intended. Please note that the cleaning service has been fulfilled and, as such, cannot be reversed. Since the tool performed as expected and the results were delivered as agreed, a refund would not apply in this case. However, we do want to understand your concerns better. If there are specific aspects of the cleaning you believe were not handled correctly, we’d truly appreciate your feedback so we can investigate further. To assist with next steps and save you time, our support team has created a segment of the flagged contacts. You can use this segment to easily take neccesery actions. Again, thank you for your feedback — we’re here to help however we can, and we’d be happy to take a second look with more details from your side.

A full five stars? We’ll take that with a big smile! ⭐ Thanks for the support — it means a lot to us!

I am liking Omnisend so far. It's far easier to manage than Klaviyo Apologies earlier I wrote another review that was not related to Omnisend. We’re really glad to hear you’re enjoying Omnisend so far — and that it feels easier to manage than what you’ve used before. Thanks for taking the time to share your experience! We’re excited to keep supporting you as you explore more of the platform and continue improving your results.

Five stars, no words — but all the good vibes! ⭐ Thanks for the support, we’re happy to have you with us!

Easy to use and definitely a game changer! Easy and game-changing? That’s exactly what we love to hear! 🚀 Thanks for the kind words — we’re so glad Omnisend is making a difference for you!

They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I. Now that’s what we call coming through in the clutch! 🙌 We’re so glad our support team — and Mathias especially — could step in with exactly what you needed, right when it counted. Helping you move fast and keep your clients happy? That’s a win-win in our book. Thanks so much for sharing this!

Schnelle Antworten vom Support! Vielen Dank für die netten Worte! 💬 Great to hear that our support team delivered — quick help is what we’re here for!

ho spiegato che mi sembra una buona applicazione ma la mancanza del traduttore automatico ne riduce le aspettative di aiuto per le registrazioni delle varie sezioni di utilizzo Inoltre con la chat se devo inoltrare 1 file di screen devo prima salvarlo in 1 cartella per per andarlo a riprendere nella stessa ed allegarlo alla chat 1 semplice copia ed incolla dello screen in jpg sarebbe più semplice e veloce, come già utilizziamo in whats app Grazie Grazie mille per aver condiviso la tua opinione! 🙏 We really appreciate you taking the time to share your experience. You’ve raised some great points — automatic translation and easier ways to share screenshots would definitely make things more user-friendly. We’ll absolutely keep your suggestions in mind as we continue improving the platform.

I've had difficulty solving a preview problem and it's only with Mr Saleh a patient and persevering gentleman' that the situation is unblocked. We know preview issues can be frustrating, and we’re grateful Saleh could guide you through it with such care. Thank you for recognizing his support — we’ll make sure your kind words reach him!

will charge if unused. make sure to unsub to them. Thank you for sharing your concerns — we genuinely appreciate all feedback, even when it’s critical. To clarify, Omnisend operates on a prepaid, month-to-month subscription model for our Standard and Pro plans, which automatically renew at the end of each billing cycle. As outlined in our refund policy, these charges are non-refundable, and it's the customer's responsibility to manage their subscription and report any billing concerns — including unwanted charges — in a timely manner. That said, we do understand that situations can vary. In your case, our senior support specialist carefully reviewed the circumstances and made an exception beyond our standard policy. You were informed of the resolution in detail, and we hope this helped address your concerns. We believe every experience is a chance to improve, and we hope this gesture shows that we take concerns seriously — even when policy doesn’t require it.

Easy to create an account. That’s what we like to hear — easy from the very first click! 🙌 Thanks for sharing!

Omnisend: A Game-Changer for Email Marketing I recently started using Omnisend, and I must say, it has completely transformed the way I handle my email marketing campaigns. I am more than happy to give it a 5-star review! User-Friendly Interface From the moment I logged in, I was impressed by the intuitive and user-friendly interface. Even if you're not a tech wizard, Omnisend makes it easy to navigate through its features and set up campaigns in no time. The drag-and-drop email builder is a dream come true, allowing customization with ease and precision. Powerful Features Omnisend offers a comprehensive suite of features that cater to all my marketing needs. The automation tools are particularly impressive, enabling me to create personalized customer journeys with minimal effort. The segmentation and targeting capabilities ensure that my messages reach the right audience at the right time, maximizing engagement and conversion rates. Seamless Integration Another standout aspect of Omnisend is its seamless integration with e-commerce platforms like Shopify and WooCommerce. This integration allows for easy synchronization of customer data, ensuring that my marketing efforts are always aligned with my sales objectives. Exceptional Customer Support Whenever I've had questions or needed assistance, the Omnisend support team has been incredibly responsive and helpful. Their commitment to customer satisfaction is evident, and it has made my experience with their platform even more enjoyable. Value for Money Finally, Omnisend offers excellent value for money. The pricing plans are competitive and scalable, making it an ideal choice for businesses of all sizes. Given the robust features and ease of use, it's a worthwhile investment for anyone serious about enhancing their email marketing efforts. In summary, Omnisend has exceeded my expectations in every way. It's an indispensable tool for anyone looking to elevate their marketing strategy. I highly recommend it to other marketers and business owners who want to see real results! Salma was a fantastic help and sorted the issues that we had quickly. Wow — what an incredible review! 🙌 We're so glad to hear that Omnisend has made such a strong impact on your email marketing. From ease of use to automation and integration, it's great to know the platform is checking all the right boxes for you. And we're especially happy to hear that our support team — and Salma in particular — made your experience even better. Thank you for taking the time to share such thoughtful feedback and for the glowing recommendation. We’re excited to keep supporting your success!

Five stars and a big smile on our side! ⭐ Thanks for the support — we’re glad to have you with us!

We've been using Omnisend for over five years now, and I'm consistently impressed with how the platform continues to evolve with innovative features and improvements. The user-friendly interface, automation capabilities, and advanced segmentation make it an essential tool for our email marketing strategy. Their customer support team is highly qualified, responsive, and always ready to help with any questions or issues. Omnisend has truly made a difference in streamlining our campaigns and boosting engagement! Over five years together — and still going strong! 💪 We’re incredibly grateful for your continued trust and thrilled to hear that Omnisend keeps evolving in a way that supports your strategy. From automation to segmentation and support that’s always ready to jump in — we’re here for it all. Thanks for growing with us and for such thoughtful feedback!

great app and support We’ll never get tired of hearing that combo! 🎯 Thanks for the kind feedback — it means a lot!

Flexible, Comprehensive, and easy to use. Three words we’re always happy to hear! 💪 Thanks for the great review!

I have used Omnisend for a while and their customer service is always top notch. Consistency is key — and we’re so glad our support team keeps delivering! 🙌 Thanks for sticking with us and for the kind words!