Reviews for Omnisend Email Marketing & SMS

The interface and pretty and userfriendly. Many functions that I need some time to study these. It's a very good apps.

We moved from Mailchimp after the break-up with Shopify and it's been a pretty good transition. The support is excellent, they have a good team at Ominisend. The program is evolving also, reporting is not quite there yet but I think they will have that up before you know it. Hoping to see more great things as the partnerships grow.

MY SEXY STYLES

2019-09-26

United States

STORE OWNERS MUST READ: 1- First off, I have no clue how they got all these positive reviews since the app is extremely frustrating to use. 2- Forget about drag and drop, is non existent in this app and you have to manually upload each image which is time consuming and tedious. 3- HORRIBLE customer service. They misinformed me because they have no clue of what they're talking about (I guess the reps are outsourced and not fully trained) so I couldn't fully email to my entire list and I paid for an upgrade and seems that all the emails ended up in everyone's spam folder. 4- When I emailed saying that I wanted to cancel they had a guy call me to convince me their app is the best out there and I should keep it and instead upgrade to their service where you have an account manager to help you which is extremely over priced. 5- The app is more over priced than every email marketing app in the app store and you have AN EMAIL LIMIT you can send monthly. So overall TAKE YOUR BUSINESS ELSEWHERE, OMNISEND IS NOT WORTH IT!

Lock my account until I pay up? Ridiculous. It's one thing to prevent me from actually using the automations, it's another to block me from even editing them. What if I want to do some more testing before I'm ready to start using it on my customers? What if I've been back and fourth between one design and another and I end up wasting my trial? I can't do anything about it now because I need to pay at least $16 when there are other apps with similar features and more seamless email customization that offer a free plan instead of a free trial. Plus, it's customization is terrible. You have to customize each email MANUALLY. That means limited drag and drop features without paying, no templates, no copying one theme onto the rest of your emails. You can't even transfer one color used on one email onto another. And if I'm wrong and all of these features are available if you look just a little harder I wouldn't know because my free trial ran out. 14 days seems like a long time to not be able to finish what I need to and test things out if you do your email marketing testing as the very last thing on your launch checklist. If you start anymore than 14 days before you've decided you'll be keeping this app, "sorry, we want our money first." I'll be doing my business elsewhere.

This was my first time using the app and I found it very easy to navigate and work with. I am hoping it gets me some new orders!

Great product and even better support! It was the support that won me over.... I recommend it to anyone

Kiln Frog

2019-09-25

United States

Outstanding customer service! Valerie was extremely helpful and answered all my questions! It's nice to see people haven't forgotten about that personal touch!

After struggling with Mailchimp for years, this app is a breath of fresh air. And the support is amazing!

I love this app. The Omnisend emails are just stunning visually and very easy to configure. They make sending beautiful, professional emails very easy. Great pricing too. Very fair. Exactly what I was looking for in an email marketing app.

User friendly! I love this app already! Thank you! Every category was detailed and precise. I felt as if I was in a classroom

Really cool app, very simple and useful ! And excellent connection with the shopify store… Go go go !

Just have begun working in the app. Set up was pretty easy but ran into an issue with integration (clearly my issue)...was solved so quickly by the online support!!!! They are super friendly and amazingly helpful!

Bloomen

2019-09-23

Singapore

Easy to use interface! Lots of templates that can help easily create your mailers. Looks professional. Highly recommended.

I basically understood the setup but needed extra help in the finishing touches. Used the scheduled conference call to get it done and it's fully functional now. The call idea is great, you get to actually see and talk to a real person instead of typing everything out. Very pleased with the results.

Its only my first day using this app but so far I love it, simple to use and has a great look and feel.

Omnisend is very user friendly and more intuitive (at least at first pass) than Klaviyo. It offers some additional features that I haven't seen offered by other email marketing services, namely, unobtrusive always visible area to sign up for the company newsletter. I am interested to see how this service plays out in practice and also interested in evaluating flow paths to see if they are also more intuitive than other services.

easy to use and follow. Functional and will recommend to others. present details of the report......

very good app 5/5 the support is really good and communicative i highly recommend users to use omnisend

I have been using mailchimp for years, abandoned checkout notification, signups, email promo results were almost non existent. Within 24 hours of switching to Omnisend, the results paid for a full year sub to this app! Highly recommended and wish I was using this much earlier.

This is a wonderful app! It handles all of my email subscription needs and is super easy to use. I've tried a few but Omnisend is the best!

Great email app for beginners and experienced users! Thanks!

I used this app to schedule my first email campaign. I was really nervous about it, but omnisend was great. They even sent a test email to ease my mind. Thanks so much.

Amazing app! Great for all your marketing needs. Amazing and fast customer service. Very helpful! I needed help learning about some of the features and testing some of the forms on my website, they stayed with me the whole way and answered all of my questions.

Giving 4 stars just because I think the pricing once you have been sucked in by a great deal hits you hard.. I think it has some limitations, but overall pretty user friendly. used on our jewellery website www.annalise.co.uk

Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if I have issues and can never get anyone to help or that seems to have any real solutions?? Ridiculous