Reviews for Omnisend Email Marketing & SMS

Amazing customer service!!!!!! They respond really fast on their chat support. The team is super friendly. I'm still new on the app, but so far so good.

so far so good...implementation has been great and intuitive - would highly recommend to anyone looking to increase orders

Very useful, powerful, and pretty easy to operate once you have it all connected to your store and email. Im planning to continue using it after the trial expires.

smart pattern making

2020-04-23

United States

Review Update 4-23-20 Support just told me that they will not fix the problem because they test it on their end and it works for them. What this tells me is that they do not care about you. This is just a way to hide their software problems and just keep saying the same thing over and over as robots and nothing is fixed. To finalize it all, this time they said to me via chat, buy or use another computer maybe that will work but we will not fix anything. You do not have a sales rep that can take care of your account but instead, they have chat assistants that have no experience or are incapable of fixing any problem with the software. I am tired of your nonsense responses and unwillingness to fix the problem on your software. Users of this app, if they are not willing to fix any problems you face while using this app why in the world would you pay or keep paying them for a service that is not working as it should? ----------------------------------- Review Update 4-15-20. I followed up on all the steps you mentioned below 3 times and still, it does not work. We should be able to check the emails that were sent to clients without any issues. Do not let the app to use our client ip address and say that it is a customer viewing our site when they are not. That is a bad coding or bug in the software. also, you never see what the customer put in their cart it just says it sent an email but you can not see what products they added on the email when they sent the email to the customer. We should be able to see what product was put on the email when we click emails sent to costumers. --------------------------------------- Be warned users of this app. The live view does not display actual users' name and it uses different IP addresses with different names which are not your clients. I have tested this app in the default browser and subscribed to several forms that I created using our default browser google chrome. After, explaining 20 times the problem, showing them screenshots of me browsing our site and then going back to the dashboard to check the live view to see who was on our site at that minute I found out that it displayed me, as one of our existing clients browsing our site when in reality the client was not browsing our site and it was using one of our client's IP address instead of my own IP address and displayed me as one of our existing clients browsing the site. They have told me to clear up my cache, my browser history, go incognito, subscribe as incognito etc...but even after having done all that 5 times they still can not explain why is displaying me as an existing client browsing our site when in reality it was me the one browsing out site at that moment and minute. Test it yourself now and let me know if that is happening to you as well. This is frustrating and not a reliable way to check real visitors on your site. Best, Tom

after initially thinking this was a great platform i have changed my review dramatically after using this for two years. it takes a long time to get things resolved with support. often a couple days... and... 4/22/20 update: well, there is a major downside. they have changed this literally THIS WEEK and now i have to subscribe for $250 to be able to send out sms messages. apparently OMNISEND doesn't understand the business climate and despite me telling them we are literally permanently closing due to the COVID-19 mandatory closure that has cost us our business like many others, they will not let us use the prior pricing that we did literally LAST WEEK. So, instead of just letting me refill my campaign for $50 - i have to purchase a year's worth of credits - EVEN THOUGH WE WON'T BE IN BUSINESS. That and last week after telling them on a thursday that the SMS campaign was not working and was not sending, it too them TILL THE FOLLOWING TUESDAY TO RESOLVE. now they raised the pricing plan so i will be cancelling and opting for one of the more flexible competitors.

Très bon support. Réponse très rapide et efficace :) je recommande pour toute utilisation d'envoi de mails :)

I love how self-explanatory the app is. Also, the integration from Shopify to Omnisend is flawless. Thanks for helping my business grow!

Love this app and I recommend everyone use this app. Omnisend has "live view" feature so we can see visitor's location

This app is extremely easy to use and very convenient app. I definitely recommend to any and everyone

I am a total newbie and this app makes everything easy. The support is Amazing. Not only will they help you find a video to guide you so you can be independent- They check back to make sure you understood the video or see do you need more help.

Great app and well integrated with shopify. Automations are very good and everything around customer needs/ satisfaction. I like the automations regarding the abandoned cart, cross-sell and review! A very well made app

I have setup Omnisend for two Shopify websites and I am delighted with the service, support and ease of use that this solution offers. Well done Omnisend. Fast. Easy. Effective! Very happy with the usability and functionality.

I used this app to help mass email my customers. It was so simple, and will continue to use it. They give you a template to work with and allow you to add products straight to the email with a shop now button(if you want to change shop now you can) all around the best emailing app out there. 5 Stars.

Very bad customer service and support is sucks they never reply. I had issue sometime each customer get 200-300 auto emails I got so many complaint from customers they complaints about it due to this issue we see lot of our customers unsubscribed the newsletter....I contacted to tech support so many time and they never ever replied or resolve the issue. I just canceled the subscription and i had balance on SMS account they refused to refund that...Very bad experience never use this app again!!!

I've been using the app for a few months now for 2 stores and it's really good. The email builder is pretty straight forward and integrations are simple to use. The client service is 10/10. Super fast responses and are always trying to find solution. The only reason I'm not giving a 5 star review is the user interface. It takes time to get used to it and even though it only has a handful of menus it's not super intuitive and clunky. But you get used to it fast so I guess it's Ok. It works exactly like advertised and it's way cheaper than other similar services. You won't get a better deal than this.

I have just used this for the first time, nice and easy to use, and was glad to learn that sending with omnisend with a domain email is best for getting through to your customer, hope to see a good open and received rate

ease of use and great support from the team. I am just starting out so these 2 factors are a must. they response was quick enough and the templates are so easy to edit.

I've used other email apps and I've struggled with one thing or another with every one of them but not this one. And the customer service has been a pleasure to deal with! Thank you!

As the MailChimp broke up with Shopify, we have to use a new email tool. omnisend is a good choice. Online customer service is in time.

Preppy Pimp

2020-04-15

United States

We had previously been using Mailchimp and switched over to Omnisend. So far am very pleased with the integration with Shopify and the program itself is very user friendly and intuitive with good templates.

Terrible Customer Service, Delivery rates are below 2%, a huge drop since we moved from Mailchimp, but Omnisend are still happy to take US$500 per month for just storing our emails. A lot of emails from Omnisend are auto marked as Spam by google, even emails we were receiving to our own email were regularly marked as Spam, definitely not an advert you want attached to your emails. Omnisend let us know after we followed up with this issue, that they have a better server for other clients, and now they would move it to this where we would see immediate improvements. However too late for us. It seems from all the 5 star reviews they capture, people are just as excited as we were about all the extras when first signing up, however these emails rarely get into customers inboxes. This 1 star review I am leaving was also a 5 star review up until now! A huge disappointment, and their poor customer service management to rectify the issue shows what the Omnisend Brand really is, worthless. Shocking - Folks do yourself a favour, try Klavyio, or check out Dot Digital for a Demo. In the short term we used Mailerlite, and the immediate uplift in open/deliverability rates has increased massively, as well as our sales from Campaigns.

Super easy to use and customize!! Syncs customers straight from your database on Shopify. Campaign from start to finish was a breeze!

I like this app because it is easy to create an email marketing campaign. You can also get a fast customer service response using the chat option if you are having any issues.

We downloaded the app today and needed support with an error we were getting. Not only did we get a quick response via chat, but we even got a follow up email from their support team representative, Serge, to see if everything worked. This is exactly the type of support a store owner looks for in an email marketing partner. Thanks, Omnisend team!

I was using a different email marketing service before trying Omnisend and wow... the difference is astonishing. Before Omnisend, my email automations were anything but automated. I had to manually add a customer's email address for the email to send. Not only was the integration with Omnisend to my store seamless (the automation works!), but everything feels much smoother now. On top of that, they offer a free trial (which I'm still currently using), so there's really not a downside to giving Omnisend a chance.