Reviews for Omnisend Email Marketing & SMS

I just downloaded this app and seriously its the best one I have used yet! I say that because I have downloaded a few and immediately deleted because of the bugs in the program and not meeting my needs. Omnisend is amazing very easy and no issues!

Oskar from Omnisend was superb! I was able to get my questions answered and back on the road to email and automation heaven! Thank you!

The customer service provided from Arina and the rest of the Omnisend Team is AMAZING! I have been in business for 30 years and have been selling online since the internet started... and I can say that this company is truly professional and helpful. You will gain sales by using this app!

cool app, i like it. Because it can split the different audience.cool app, i like it. Because it can split the different audience

Super goeie app met heel snelle help desk. Werkt heel gemakkelijk en heeft een mooie lay out .

Super easy to use and has everything you need to succeed! I've been using it for a few days now and I love it!

LA meilleure application de marketing par e-mail !! Je recommande à 10 000 % , il y a nombreuses fonctionnalités. Nombreux modèles d'email, nombreuses campagnes, bref tout est parfait Je suis à l'essai gratuit pour le moment et viens d'envoyer ma première campagne.

I tried literally EVERY app out there and definitely, Omnisend is the best one. Nothing else to say

Its Shopify Best Email marketing app with so many features. I am happy with this app. You should also install this. Thanks :)

Fully featured mailer. Tech support was prompt and helpful. Even though i'm still learning the application, but I am confident this e-mailer would perform. I wish it has more customization for designers though.

Very good tools. Very user friendly and many useful features. I used it for send newsletter and automation marketing. So easy.

Amazing company!! Email marketing priced right! Great support, great templates & tools, VapeTins LOVES Omnisend!

Super simple, super easy! I'm truly the least tech-savvy millennial to live and this was easy peasy to set up! It gives you the ability to make really simple welcoming emails as well as complex emails to more specified subscribers.

Really easy to use interface and some great connectivity with Shopify ... Particularly like the unique code customer discounts. Was using MailChimp - this is so much better

TL;DR: If you're looking for an email app that offers a decent and reliable email automation system, omnisend is NOT going to work for you. I switched to activecampaign after a month of dealing with shortcomings and glitches on this app, and I've never been happier. I suggest you do the same. Based on my experience, this app is great for beginners who want an easy to use software with decent templates. If you're an intermediate or advanced email marketer who's looking to run automations, I can guarantee that this won't do the job. I usually don't leave reviews. But I feel obliged to do so in this case, because the ratings for this app are very misleading. This app is rated so highly because of the ease of use, and a very responsive support team that gives out discounts to unhappy customers generously. The software itself is very mediocre. EDIT 2: Another 2 weeks into using this, I found that the split feature for automations was not working properly. I had set up a sequence that would send subscribers an email only if they were given a certain tag. 1 week in, I found that all the subscribers in the automation were being sent this mail, even though they were not given the tag. I got in touch with the support team, who then confirmed that this was indeed a bug. They told me to stop the automation, and said they'll get back to me with a fix soon. They didn't give any specific dates. My subscribers have been sent random nonsense because of this glitch - people who haven't asked for or bought anything have been sent '[product] has been sent out' mails. EDIT: Xenia from omnisend got in touch with me, and she was very helpful throughout the process. They did propose a couple of workarounds, and shared some features unique to them, that I might find helpful. Although there are still some critical features that I would like to have on this app, I understand that they're working on it. Hopefully, these features will be up soon. INITIAL POST: I was looking for an email marketing app after migrating my website to shopify. Went with omnisend because of the great ratings. I've been trying salvage my decision and put this app to good use for 2 weeks now - but it's really just under-equipped and overpriced. Basic features that were available for free with my previous CRM, like choosing which days of the week automation emails go out, are not available on omnisend. I now have important promotional mails that will go out on Sunday, when nobody opens or reads them, and I can do absolutely nothing about it. I can't see which email workflows my contacts have gone through, and which emails they've received. I've had customers go through multiple sequences concurrently and receive multiple emails, because of the limited logic in the automation workflows, and the inability to see who's being sent what in which workflow. These are just a couple of examples of issues with this app. I could go on and on about other areas sorely in need of improvement. I got in touch with the support team twice, and all I got was that they'd raise this 'as feedback to the product team'. No workarounds, no concrete followups. And the worst part is that I have to pay between USD30-USD99 for this, when I could get all the features, plus more for a fraction of the price on other platforms - like activecampaign, sendinblue or mailchimp + zapier. I don't know how this app is rated 4.8 stars. Either people review it too quickly before they get to the features, or they just need a very basic email marketing app to send out simple campaigns (in which case there are a ton of free options out there).

I truly love this app! It has so many fun features you can do. I absolutely love that I can control all my automation's in one place.

My experience with Omnisend was amazing, I personally would recommend this app to anyone that is in E-commerce its quick and easy to use.

Loving this app. Great personalization, easy to use and awesome customer support. So far, totally worth getting it

Great app and excellent support, very happy with making the shift from Mailchimp. Thanks guys for your help!

I haven't been using the app continuously because i am just launching my store. But from all the features I've used so far, it was super easy to navigate. And any questions that I had, i used the chat feature, which was really helpful! Great customer service.

This software helps me effectively contact lost customers and improve my marketing capabilities. I like it very much. Great app.

I started using app yesterday and I'm loving it! super easy to use and it provides all the tools in case you get stuck. highly recommend!

Really GREAT APP! I customized the newsletter signup at my website the way I like and it turned out beautiful! The process was easy, the app has clear instructions on each step. I can't wait to create some marketing campaign for my customers with this app!

I really suck at the whole email marketing thing, it's just not my favorite thing and I always float around trying to find one that I get, but I don't get any of them, but this one is great!!!!! Even I can figure it out, plus it's beautiful. Highly recommended!!

This is by far the best and easiest email marketing app I have used. The templates are really good and easy to edit. For someone like me, who is not to tech savvy. This was really easy and simple. I can't recommend it enough.