Reviews for Okendo: Product Reviews & UGC

Okendo were incredibly helpful from start to finish. They took the time to understand our brand, product and customer, and were proactive in helping develop a solution and strategy to integrate Reviews into our existing stores. They've been very attentive and available surrounding the launch of our Reviews and we look forward to working with them on growing the positive impact of their service, both in our current business and in a new business launching really soon.

We used an established Shopify Review Platform for about 12 months before trying Okendo. Then we were forced to upgrade our version to include customer photo reviews which increased the price of the competitor platform exponentially. The feature upgrade was not seamless and I was very disappointed with their (YotPo's) new pricing and we were not really developing a great review platform as we desired and were ready to go back to standard Shopify reviews. The move to Okendo has been fantastic. Their integration with Shopify is seamless, the ease to install and configure the review system and most importantly price cannot be matched. The ability to configure reviews specifically to suit our business has been fantastic and a real differentiator vs. our competitors (until they started using same and copied!!). We have Okendo integrated with Smile.IO (our loyalty program) - and this has smoothed how we reward our customers for reviews. Overall it is has been running for years now without a problem, support is quick and they are always evolving. Importantly, we have not experienced a price gauge from Okendo and they have for most part our original pricing & features which is admirable. We are about to integrate with Omnisend - will see how this goes but hoping it adds even more value.

Candelles LLC

2022-06-30

United States

I've been so impressed by the responsiveness and support of the Okendo team as well as the user-friendly dashboard. They've been a total joy to work with and made transitioning from another app easier than I could have imagined.

After looking at literally *every* review app on the app store (including ones starting with Y, J, L, S - you name it...which took days!) and preparing to accept many compromises, I came across Okendo and it is hands down the best review app there is. Simple to use with the ability to easily moderate reviews and reward customers. A big shout out as well to Josh. My widgets weren't displaying correctly (due to some bad code in my theme) and he was able to fix it via chat. He also explained how to get store reviews to come up and then helped me set them up. I couldn't have asked for more.

I was having a hard time installing and embedding the widget, their chat support was prompt and fixed the issue

We really like Okendo and the support chat (when you need it) is prompt and helpful. A great review app that I'd definitely recommend.

We have used Okendo for almost two years now - it is a great app with solid functionality for its purpose. Their support is also really great and quick!

Pleasant State

2022-06-19

Australia

Brilliant onboarding process. From the initial call to answering all our questions to the systematic and responsive way that the team went about setting us up was first-rate. As far as review apps go, the difference between Okendo and what we were previously using is night and day in terms of look and feel, features and UX. We're seriously impressed. Thank you.

MATE the Label

2022-06-17

United States

Okendo is great and the customer service is even better. The app does what we need it to do without issues. Easy for our team to use.

Brilliant service - Okendo has really helped our brand with conversion. As a lingerie brand in an online space, sizing can be difficult if you're unsure about purchasing from a new brand, but the honesty from our existing customers has been great at helping new people with their browsing experience. We had a super positive experience with our account manager, Carly, too. She made sure our widget was customised to blend in seamlessly with our site and also helped with tutorials via video calls after the installation, so we could get the app up and running quickly! Thank you Okendo!

Madluvv

2022-06-16

United States

The best onboarding process I have ever had! Our onboarding CSM Carly Cafferello was on-top of it and made the transition super easy. We got it up and running in no time without running into any major problems. Very very happy!

Getting started is easy—and definitely wasn't expecting to hear from a person, not a bot! Still a bit of a learning curve (like any tool), but a few hours in and I'm already excited about the experience I can give customers

Okendo is an incredible tool for capturing and responding to customer reviews, plus answering customer questions. I feel so much more connected to the customer because of this app, and I highly recommend it to all businesses looking to build a community around their brand.

The app has a great support team and comfortable interface! It is really easy to work with the platform

Koda Nutrition

2022-06-09

Australia

Amazing app, great support. Truly a must-have product for Shopify. Their documentation is really good too.

Dashing Diva

2022-06-09

United States

Their support team is great and always available to answer questions promptly. Yesterday, I needed assistance with the coding on my site to adjust the centering of review images - a ticket was created and the issue resolved within a couple of hours. Super helpful and easy!

Skout's Honor

2022-06-08

United States

Reached out to Customer Support for an issue and Shiela was extremely helpful in providing a solution. She also provided resources so we could refer to them after our issue was resolved.

Made the switch from Yotpo and we could not be happier. The platform is quite intuitive, but Okendo's real selling-point is its stellar customer service. Okendo support is extremely responsive at all hours of the day and chat representative are generally able to answer questions/solve issues right away. For more complicated inquires (when perhaps follow-up is necessary or input from another team is required)—we've consistently gotten detailed and thoughtful responses within 24 hours. My only platform functionality suggestion would be to make it easier/possible to test "coupon descriptions" in the coupon email design section. Overall though, kudos all around!!

Not only was the customer service prompt, they solved my problem on the first try. Highly recommend Okendo!

Best custumer support i ever received, shout-out to Shandy, incredible helpfull. I have not used the app for long, but the support is beyond words, reaaaally good. Thank you for the help

100% recommend Okendo if you are looking for a reviews platform. Does everything we wanted and the set up was a breeze. The support service and onboarding was A+ as well

I was helped by Vanessa. She was very patient and explained well what I needed to do to resolve some issues that I had. I look forward to what Okendo can do for my online store.

Awesome support from the Okendo Team! Shandy is awesome and was extremely responsive, helping to get our request completed seamlessly. THANK YOU!

Reading and responding to reviews is very easy. I had a question about review emails and using Okendo or Klaviyo and Angel was able to answer my questions quickly and efficiently. Walking Cradles is a very satisfied customer!

the support is non existent. no tel support and the chat goes to Philippines that do not know anything or provide wrong information. literary spent 8 hours trying to get an answer cause it is 11 am here but 3 am there and they go to sleep after every time they reply, and you need to continue messaging trying to wake them up!