Reviews for Lucky Orange Heatmaps & Replay

Lunya

2024-06-25

United States

Heatmaps are an extremely valuable tool, but our previous heat map partner, HotJar, wasn't user friendly. Our Shopify Rep suggested Lucky Orange, which I found incredibly easy to navigate. I'm most interested in analyzing segmented customer behavior (first time customers vs return customers) to help improve our UX. Looking forward to adding this tool to our tech stack.

I'm not sure whats going on but only a couple of seconds of visitors are being captures on my website, but whenever I try watching my own screenshot it is complete. So am not sure if is because they close my website after just a couple of seconds, or the app is just crashing as soon as visitors try to na navigate and click anything. I haven't seen anyone click anything on my website aside from me and shopify support people

Had some support about my account and they have been brilliant very happy with the service

We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.

This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team

Great app. Easy to use and informative.

Emilia was extremely helpful and gave an excellent overview of different unique features in Lucky Orange that I found to be extremely useful for using into the future. Really excited to continue to use Lucky Orange to better the customer journey!

Jordan was extremely helpful with troubleshooting the issue I was having. Excellent customer service!

Aplicativo bom, funciona bem!

Otima experiencia

Happy to earn your five-star rating! We hope this means that visitor behavior continues to provide the insights you need to make your store better than ever. Thanks for your rating, and we're here if you need anything! Cheers - Justin from Lucky Orange

Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.

Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!

Great App and Great Support. Thank you.

During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!

Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.

Party Social

2024-06-12

United Arab Emirates

So far this app has been helpful in identifying areas on the website we need to improve by seeing at what stage do visitors leave our site. I added a second site to Lucky Orange and the Emilia was super patient and helpful with the installation as I was having some difficulty.

Thanks for leaving us a rating! We're thrilled to earn your five-star rating and can't wait to see how Lucky Orange continues to impress you. We're here if you need anything! Cheers - Emilia from Lucky Orange

Very helpful!! Walked me through everything I needed help with. Very quick and easy.

So far this app is working pretty well, but I’ve only used it on a site in development. Looking forward to seeing what it can do in live mode.

Great app for new and existing shopify stores. The ability to check customer sessions and reporting does help understand customer behaviour and what we can do to maximize conversion.

After trying a couple apps this is the best. The heatmaps and replay functionality are the best i've found and very helpful for optimization.

La présentation a été claire et m'a fait découvrir certaines fonctionnalités que j'ignorais.

Easy to install and provides a ton of data at your fingertips.

Honestly I am still new to this app and to Shopify. But from what I have experienced so far I am very grateful for lucky orange and the information it can provide me. I rated 5 stars because so far I found it easy to navigate and I am using the free version and finding it working well for my needs. I am looking forward to using it more