Reviews for Lucky Orange Heatmaps & Replay

Elevate

2024-08-15

United States

Thank you for the smooth and easy onboarding. I had an onboarding call with Emilia, who answered my questions and helped explain the app's functionality. Thank you for providing a great app. So far, so good.

Been really impressed with them and it's been a game-changer for our website. I love how I can see exactly how visitors interact with our pages every day and it's helped us spot little issues we never noticed before, and fixing them has boosted our conversions.The customer support team deserves a shout-out too - they're always quick to respond and super helpful. It's been worth every penny for us.

Really like it so far. It has helped me understand customer behaviour and I have a chat to reply to any questions. I would recommend it!

Emilia was super helpful in guiding us on which package would be right for our brand and was super helpful in the app installation process!

Really helps us understanding how the user interacts with our system, 1 star minus as it cant track vector tracing which would be super useful for our shop

Lucky Orange has given us some excellent insights on our newly launched US-based site. It was very quick and easy to set up and it immediately helped us to identify an issue with bots exploiting our Google ads. We literally spend hours on Lucky Orange using it to help identify what our customers are interested in and where the pain points are. We love it!

Amazing tool!

Me encanta esta herramienta porque podemos conocer el comportamiento de los usuarios cuando navegan el sitio y así saber si el flujo de compra es fácil o si se están atorando con algo pero además me encanta el feature de surveys porque podemos saber más de lo que el cliente necesita y con el mínimo esfuerzo !

Amazing & Must Have app for all stores!!

EXOvault

2024-08-06

United States

Emilia helped me immediately with some questions I had. She was very thorough and quick to assist!

I've been using Lucky Orange on and off for a few years now and have not found an app that is as intuitive and easy to use as Lucky Orange to view what my customers are looking at. Having an exceptional website is crucial in this era of marketing as the standards for e-commerce are as high as ever in consumers' eyes. Lucky Orange allows me to understand the pains and weaknesses in my website. Its new AI feature is also great! Customer service is super responsive and effective at solving my problems. Highly recommend, and you should have Lucky Orange forever as long as your e-commerce website is up.

Good app to understand your website weaknesses at the begging of your ecom way ;)

Eyelash Emporium

2024-08-05

United Kingdom

Fantastic customer service team. App is quick to setup and really helps you get to grips with your customers!

So far I've had a great experience using Lucky Orange with my shopify store. It's helped me to learn about user behavior on my site and has already led to making adjustments to address issues that I've observed. The ability to view individual user behavior as they click on pages, links or scroll through a page has been invaluable for helping me to approach my site design in a new way. Highly recommend.

I scheduled an onboarding call and was helped by Emilia. She was very helpful, friendly, and answered all my questions thoroughly. I was able to set up and measure my website funnel, heat maps, scroll maps, and surveys. Unfortunately, the tool is limited if you don't have Shopify Plus which allows you to track checkout page user interactions.

Love the intuitive set up-in a business where my time is everything that is a massive win. The sales team are enthusiastic and know their product in side out which is thoroughly engaging and inspires you to use. I'm looking forward to really see the extent of what LO can show me in terms of UX data and learnings

The Experience has been great, i've been able to follow my clients on my page and been able to tell where dead spots or boring information is, without Lucky orange I wouldn't have.

Great insights into my customers' behavior!

We use this app daily for our online solar store, CDN Solar www.cdnsolar.ca This is a must-have for analyzing website activity! Justin from the support team answered our questions right away and has been incredibly helpful. Highly recommend it!

Love it !

so far, so great! really simple integration and onboarding. Justin was super accessible and helpful right away.

Great app. Easy to install by copy and pasting the 1 line code. Support by email and zoom was good.

Sehr guter Support, dieser antwortet schnell und präzise und überprüft nebenbei auch gleich die webseite etc. die app ist auch meine lieblingsapp in diesem bereich und sehr empfehlenswert!

Provides great data!

Love the communication, response time and overall service experience. Got invaluable data about my website. Just need to analyze it :)