Reviews for Lucky Orange Heatmaps & Replay

Rahya Jewelry Design

2025-05-12

Great app! Was able to really drill into my website and make some minor changes that made a huge difference in sales. Definitely would recommend to any online business ready to take their website to the next level. Thanks for taking the time to leave us a review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

Great Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Justin from Lucky Orange

I work for a kitchen shop with growing online sales and I needed a tool to make better informed decisions. I downloaded Lucky Orange because it has the heatmap tool, which I really wanted to start using. But in addition, it has lots of other measuring tools and resources that will be beneficial to our small business. I scheduled an intro call with Justin, and he was very helpful in showing me the ropes. I'm looking forward to seeing what all Lucky Orange can help us do! Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange

This app was really quick to get integrated to my site, before having the app I used have an idea what customers liked, but after getting this app I was able to see certain products / styles of products that people did not click into much. Heat map also gave good indication on what pages I should focus on improving. Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange

Der Anmeldeprozess ist ne Katastrophe. Gestern noch am Rechner zu Hause angemeldet, heute im Büro komme ich nicht rein. Neues Passwort generiert, no Chance. Ich frage mich, warum die App über eine externe Website läuft und nicht direkt in Shopify? Das nervt.

The app itself worked fine, but I was really disappointed with the cancellation process. After downgrading to the free plan on their website, I was still charged for another month — something I wasn’t expecting. It turns out I also needed to manually delete the app from our shop to fully stop the charges, which wasn’t clearly communicated. It was a frustrating experience, and I wish the process had been more straightforward. We appreciate you taking the time to share your feedback and sincerely regret the inconvenience caused by the unexpected charge. We have initiated a full refund for the most recent charge, which is currently being processed by Shopify. Please be aware that Shopify manages the refund timeline, which can take up to 30 days. For any updates on the refund status, you may find it helpful to contact Shopify directly. Best Regards - Bradley, Director of Client Services at Lucky Orange

MyTickTalk

2025-04-21

Justin, the Lucky Orange rep, was very knowledgeable and thoroughly helped me review the latest updates and shared some great tips and best practices so that I could make the most out of the app. Being a Shopify Plus member I learned that we have even more features available to us, which is a huge bonus! Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange

Great app that gives a detail breakdown. I love the heatmaps and sessions recording. The interface is easy to use and understand as well. Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Justin from Lucky Orange

Super helpful customer service and product! We love using them. Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please let us know if you need anything! Cheers - Jordan from Lucky Orange

Such a great app for deep insight into the traffic of your website. I recommend! These are words we love to hear! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange

Swellfish Outdoor Equipment

2025-04-15

We are still getting to know the software, but so far, so good. We like the video recordings. Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

Very helpful app to track behaviour and very easy to track what things needs to be changed for providing good customer experienc Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange

I am happy to have been introduced to Lucky Orange at a Shopify Digital Summit. The software is already helping us understand our customer behavior in ways that I had never thought of before. Thank you for the detailed and helpful onboarding session. Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange

I very good experience. I check with replay and I correct mistakes and with heatmaps, I work to make loading fast. Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Please let us know if you need anything! Cheers - Jordan from Lucky Orange

Great customer service and really easy to use! Thank you for your review! Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Justin from Lucky Orange

Great app, gives me everything I need, including chat. Some improvements to be had, but overall an extremely useful and handy app to have. Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Happy tracking! Cheers - Justin from Lucky Orange

Love the user interface. Very friendly! The LIVE view and playbacks are phenomenal. Thanks for taking the time to leave us a review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team is just one email away! Cheers - Jordan from Lucky Orange

Fantastic app. Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange so far. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers Justin from Lucky Orange

Love this app! Super easy to use and also really fast! Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Thanks again, and don’t hesitate to reach out if you need anything. Cheers - Justin from Lucky Orange

Super application qui permet de suivre l'activité des clients sur notre site, et notamment de revoir leurs sessions pour savoir ce qu'il n'allait pas ! La période d'essai est assez longue pour évaluer toutes les possibilités que procurent cette app. Je recommande. Merci pour votre avis ! Être capable de voir ce que font les visiteurs et ce qu'ils vivent sur votre boutique Shopify peut faire toute la différence pour améliorer l'expérience client et vos conversions. Merci encore pour votre avis et n'hésitez pas à nous contacter pour toute question. À bientôt ! - Justin de Lucky Orange

Great experience. Plan to continue with service. Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please let us know if you need anything! Cheers - Justin from Lucky Orange

Great app, especially for businesses in beginning phases. Gives great insights into customer behaviours and about their navigation experiences on our stores. Still early days for us using the app but we already find great value and hope the same going forward! Support team is really prompt and friendly! Thank you for your review! Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

Found this app so insightful and interesting to see where customers were spending their time on the website and the biggest drop off pages etc. Thank you for creating this app :) These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

easy to use. Only been using this for a couple days. I will come back to review more Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Happy tracking! Cheers - Will from Lucky Orange

Great way to know what's happening in your store! Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange