Reviews for Lucky Orange Heatmaps & Replay

I haven't really used the app yet but this is based review is based on Customer Service and in particular, Justin. He gave me instructions for set up. I had to go into code (EEEKKKK!!!!) I said that to him in chat. He said no problem and he did it for me! And did it while the chat was open and made sure that I was happy. Great job Justin! I appreciate your help and you gave 5 star service!!!! :) UPDATE: Justin set up a 15 minute conference call with me and gave me an overview and helped with more set up. This is truly one of the best companies I have ever dealt with in my life... not just eCommerce but in everything. The best customer service!!! OH... and what this app can do is amazing. I learned quickly that my header area needed some tweaks and that I needed to move product up higher on the page. It's awesome!

Great App. Amazing support. I had issues installing the app, Lucky orange team contacted me through facebook and fixed the issue. I'm more than happy with the support.

This is an insanely powerful tool if you can make sense of the data it gives you. Basically letting you look over the shoulder of anyone on your site.

So far all is great! This App does more then expected, worth the try. Only thing irritating is needing to write a minimum 100 characters here!

Clean and friendly UX design. We can identify the user's behaviour from different resources. Made some changes on our landing page based on the feedback we got from recording sessions. We are going to use it for the second Shopify page with multiple products as well.

I really love this app, it's easy to see what customers are doing in your website which gives you a good perspective about your audience activity.

This app is simple to use and seems to be working just fine. Gives you a unique perspective as to what visitors do when they visit your site. Helps you identify friction points. I used it during a free trial period almost a year ago when my site launched and it helped me identify some issues that once i fixed, subsequently lead to my first sale.

Incredible app! The greatest technical support I ever received, from Justin Tomlinson. Thank you Justin for helping me get up and running by the new year!

This app is very very handy when you want to look at the recordings. Most of the time it is pretty accurate. A few things I don't like about it is that there is no mobile application that I know of and it is super buggy on my phone to use from shopify. Also, I have noticed that it is less accurate than the live view option in spotify, sometimes is says that there are no ppl even though there is actively someone on my website according to the live view.

this is the best app best app in shopify app. This helps us to read the customers mind by seeing there recordings

Extremely helpful in knowing where to focus on redesigning your website; no point in redesigning things people never see, and this is a great way to see where people stop, or continue.

i used this app, i was only able to see my product page recording, not cart page, shipping page, payment page, i didn't know about it, until i saw one video on youtube, they were able to see everything ( ofcourse not customers info ), disappointed :(

For 4 years, we are using it without any problem. Thank you for your good service Lucky Orange :)

The Lucky Orange app is a must for every merchant. The customer behaviour feedback is so valuable. Plus it has live chat built in which is what I was originally looking for when I found Lucky Orange. I had a few problems combining my 2 stores onto the one Lucky Orange account. The support I received from Justin at LO was superb. He went way over and above what I asked him to fix. It is so reassuring when you get service like that. Highly recommend this app.

It's only my 4th day of using it and I'm loving it already. I highly recommend this app. It helps on figuring out what needs improvement to improve conversion. Seeing live customer activity on your site is awesome enough, but they have more features to it, like the reports and some other cool features. I had help from one of their supports Justin called me on Skype and made sure I was educated about what I can do within the app. Great app, great support! Get it now, this is awesome!

This app is a game changer for social proof. Highly recommend, It def shows the customer interaction

App is amazing for that great data that it collects and really helps you boost your e-com business. The support with the agents is fast and really helps you out with any issues.

Incredible tool - showed me surprising things that were getting in the way of customer purchases, giving me the chance to fix them. Highly recommend!

Such a fabulous app. I can kick myself for waiting for so long to use it. But more than that the customer service is top class. I love also that you can schedule a 1:1 with someone to go through the app if a bit overwhelmed with all the features. Don't waste time like I did. There is NOTHING better out there.

10/16/2018 > Great idea for an app, currently testing the app, the interface looks simple, the results matching Google Analytics which is great but with better and user friendly interface, outstanding customer and technical support from Bradley. 11/21/2018 > This App is beyond great, the live views, chat, recordings, polls, co-browsing, and Heatmaps, I used it all, I am able to customize customer behavior and adding tags and alerts based on the customer experience, I was able to know what cause the customer to bounce after reaching a certain page like 404 page not found, I was also able to teach the customers how to use how to use the website correctly ( Like hover on images to zoom ) with an interactive questions using the polls, planning to use exit intent poll next to show a customer that added an item to the cart and plans to leave the website a coupon code.

Lucky Orange is amazing! I tried another app, Hindsight, and Lucky Orange is far superior in terms of functionality and data. LO's customer service is also amazing. They offer an intro 1:1 consulting and it is SO HELPFUL to understand what the tool is capable of right off the bat, so you're not wasting too much time catching up/pieces things together. I feel very supported by the LO team and highly recommend them.

Absolutely love it and I install it in all my stores as soon as we start. It's an indispensable tool to catch out any issues on your store, or to see what people might be trying to find that you are missing. The only downside is that watching traffic is addictive! :)

doolittlejewelry

2018-11-14

United States

I use this app to help me learn how clients use my website and to see if there are navigation problems. In less than a month I was able to identify and correct problems I saw people having moving around on my new website. Highly recommend. Makes having a website so much more fun, too! Excellent customer support, and fast, too. Thanks, Lucky Orange!

I started using this app to see how user friendly my website is. soon this app became my saviour. i learned how the customer was using the website and things i could do to improve it for a better ROI. i really like this app and im pretty addicted to it now. I totally recommend this to anyone with a brand new website that gets traffic but no sales. Get this and find out why. its AMAZING!!!!!!!!!!!

Great App! Highly Recommend! I get a lot of page views but no purchases and this really helps me figure out what the reason is.!