Reviews for Lucky Orange Heatmaps & Replay

I recently installed this app and received an offer to get a brief personal introduction. This was very effective, and I found the app extremely valuable. IN particularly, watching the recordings!

This app is amazing! It is really helping me better understand how my customers navigate and use my site and where they are dropping off. It's a great way to see what may be unclear or confusing to a customer as they are experiencing the website. Justin was also very helpful, taking the time to walk me through the app and some of the features on the phone. Definitely, recommend!

Lucky Orange has helped me to improve my website’s CTR . I have started seeing value right away by using Lucky Orange’s visitor tracking. Lucky Orange's customer service is fantastic!

Justin did a great job helping me figure out what was going on with the app in my store. He responded to all my emails very quickly. I love this app as I can see exactly what customers are doing, and where they are dropping off. It helps to know what is working and what is not. That way I can make changes to my site as needed. Thanks so much Justin

Wow, the amount of insight from this app is quite amazing. There is so much you can do with it and a lot of options. It's my first week but the insights have already been invaluable. Yes, you pay, but it is a cheap investment for you to learn your customer website interactions and improve your sales funnel. Really impressed with Lucky Orange.

Really powerful tool, but too bad that there is no free version for starters like me! I would like to see a version which is free for people who have less than x views per months

This is the best app for me. It shows all the activity and behaviors of customers on my store which helps me to improve my site better and also conversion. I highly recommend to everyone...love it.

I am on Lucky Orange everyday! It shows me as soon as a customer is live on my website, and tracks their every movement. It makes a sound when a customer enters my site, adds to cart and purchases. Helps me track the site visits, conversion rate and where my sales are coming from (i.e. my facebook ads or instagram posts or google ppc / organic searches). Best and only app I use and great value at $10 US per month. Highly recommend.

Great customer service, Great app! Nothing beats being able to actually look through the eyes of the buyer

Had a great customer service experience with Justin. He quickly diagnosed my issue and kept communication going with me until the issue was resolved. Excellent!

I use this app every single day to analyze what tweaks I need to make on my website to make it easier for customers to place orders. It is an invaluable tool, and the support is swift and excellent.

=== Review Updated on 10-12 BY EverythingHippo === I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks. ==== Original Reivew ==== What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen. I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up. I recommend that you don't touch this one and move on to another one that is reliable.

The best app to see and observe customers movements on the website, it has helped me a lot to optimize and make my product pages better for more conversions, the in chat feature is the best one as i can chat with customers live when they are on the website, kudos to the makers, thanks a lot.

great app they solved my problem ! and they give me 30 days free trail also ! Highly recommend app !

Great app and show how customers move around in your online shop. It records automatically and also shows the location of potential customers.

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

So far, so good. Great to get a real time insight into client behavior on the site. Do arrange the free call to help guide you through the app as it's a great opportunity to find out everything the app can do for you / how it works. Justin was great at guiding me through the various functions. It is unfortunate that Shopify has limited the viewing of the checkout process only to subscribers of their highest paid subscription service as this is a very important stage of the client experience. Hopefully they will change that back to way it was previously where all Shopify merchants were able to see their client behavior throughout the complete transaction rather than holding this important and valuable piece of client information to ransom for the very few that can afford it. Shame on you Shopify. I love what you do and this is an unpleasant side of you I haven't come across before.

Animals Matter, Inc.

2019-09-09

United States

Not sure what's better, the app itself, or the customer service! They are both what you would hope to expect from a Shopify Plus platform and this is rare. This app has been a tremendous help to us and we couldn't imagine being without it. This app allows us to evaluate the customer experience and flow while navigating our site, troubleshoot glitches, problems with checkout, etc., all recorded for playback, review and the ability to send the recorded errors/glitches to Shopify Support. Incredible App! I was able to see the Shopify Calculating Shipping Options, was hanging/timing out. I was able to grab a recording to show this as proof to Shopify, to troubleshoot. This was causing customers to abandon checkout. I would have never known, if I didn't have this incredible app!

This is the worst app ever. And not because it's useless, no, the idea is insane. Tracking your site visitors? Who wouldn't want that. It's "worst" tag comes from: 1) Terrible, absolutely horrendous support team 2) Buggy interface 3) Spammy emails (even my email provider counted those as spam, that really says a lot) My first experience with Lucky Orange, is that it didn't even load LOL. And support team told me to disable AdBlock, Okay. All the apps that i've tried worked just fine, but your App is so special that it requires me to turn it off. Well fine, doesn't matter (it still sounds fishy af) Then it turns out that i can't even use what i INSTALLED IT FOR. I was lured in by your, i must admit, great video and photo representation of what the app does. But apparently unless you pay 10$ you can't even use it LOL. And that Free Trial is one hell of a ClickBait. Because unlike with other apps where shopify acknowledges you have a free trial and charges 0.00$ to start the Free trial. Well,, about that.... Lucky Orange thinks it's the smartest App on the planet and that people won't even notice that in actually it charges you 10$. Maybe they thought that people just won't notice, as they are used to seeing the 0.00$ Contacted their email support, no response. And you know which support team is a horrendous one? The one that never even replies :D (excluding that one time) after that I didn't even bother sending a next email, i just uninstalled this app and tried to forget it like a horrible dream. But guess what? It just reminded me of it's horrible existence by sending me an email that "My Trial is ending" followed up by "Your trial has ended" the following day. Mind you, the app was only installed for 2 days max as i was waiting for their customer support to get some conscience and reply. So, if you know everytime you uninstall an app, the trial PAUSES. But somehow Lucky Orange managed to bypass that. To sum the review app, i never manged to use the app in the end, so if you do manage to, ask yourself this. Do you really trust an app that uses some shady practices? Instead of behaving just like any other app and app maker that designed them. What else is Lucky Orange doing without us knowing? Well, i won't be that guinea pig, testing it out.

useless app i paid monthly fee expected to get service as its worth but noooooooooooooooooooooooooooooo

This app is excellent and quite addictive :D Love how I was able to identify issues with my site that I hadn't noticed myself by checking the recordings!

I was really glad to find lucky orange being new to the e-commerce business. This app really helped me to understand what needed to be changed in order to better suit the customers that were visiting my store. I was also appreciative of the help I received from their support team when I had any issues or questions.

I use this app to track all of my web traffic on my site and it's been instrumental in improving my conversion rate. With the screen recording feature that allows me to watch how my visitors interact with my site, I'm easily able to diagnose any issues and find out where they fall out of the funnel. The pricing is extremely competitive and it's jam-packed with features. My favorite, besides the screen recording, is the click heatmap that shows you where your visitors are clicking on your site and allows you to see what parts of your site are doing the best job catching people's attention.

I was lucky the day I found this app as it is the most valuable one I use. After just 2-3 days of use I determined customers were having trouble moving around on my theme. I replaced it almost immediately. I can see where my customers are coming from, what times, what device they are using, and actually see their movements while shopping. App was easy to download and set-up and I used the free trial before spending any money. Highly recommend.

Update** Bradly reached out to me today as there was some issues with trying to connect to me abroad which has now been resolved and the app is really amazing! it's literally an online CCTV so you can see what the customers are doing on your store and you can even talk to the customer live on the webpage!