2020-02-11
Australia
They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something
2020-02-05
United States
Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse. Not a terrible app, just not worth the price at all.
The Min List
2019-12-26
Singapore
I really appreciate that the Loyalty Lion team did a follow-up consultation with us on our loyalty program and suggested how to improve it further. We've made some changes and hopefully this will give us more signups and better ROI!
2019-12-04
United States
The LoyaltyLion integration is really coming together on our site with the help of the LoyaltyLion team. They are eager to answer our questions and assist in any way they can. We're excited to increase our referrals and customer loyalty with this program. We are on the right track and Magda specifically has been a key component. Thanks all!
Sharon Mitchell
2019-11-27
Australia
If I could give 10 stars I would. Really great app! So, so, so easy to use and it looks beautiful and it works so well! Integrates very smoothly and it has so many features. I love that you can pick to pay for the features you want to use and so you are not paying for stuff that's not going to be used in your biz. Very happy with this one :)
Scented Treasures USA
2019-11-22
United States
I can't speak to the cost efficiencies for lower plans, but as far as advanced functionality vs others (we previously used Smile.io) Loyalty Lion blows them out of the water. We were able to do custom things we wanted that Smile couldn't, the onsite UX/UI is much better, extremely mobile optimized, the dashboard is much more useful, and overall functionality of building loyalty is more optimized and we definitely saw improvements when we switched. The LoyaltyLion team is very responsive and great to talk through ideas & optimizations as well, and they're continuously adding new features to the platform that improve the loyalty program landscape. Highly recommend - Daniel Director of Marketing & Operations
Wildish
2019-11-19
United States
Loyalty Lion's platform isn't perfect, but it achieves most of what we wanted to do and way more than the competitors we looked at. Their team is professional and helpful, but there is a delay from the US to the UK. All in all I give them 5 stars for having the right balance of features and customizability. Thanks LL
2019-11-18
United States
The team is great to work with and the app functions as it should in the loyalty space. You won't have any trouble working with the Loyalty Lion team!
Blooms of Paradise
2019-11-05
Canada
Great features but email enchantment is really expensive...... Maybe if there would be few price points depending of the size of email database.... Just a thought. If there would be a cheaper option for small, start up business I would sign up but at start up phase it is just too expensive.
2019-10-08
Mexico
Loyalty Lion is a great app and has great support!! It's really easy to contact the support team and they give an immediate response! It's a great app even on the free plan. This rewards program has made my sales go up and my customers keep coming back to build up points. I really recommend it :)
Yunnan Sourcing Tea Shop
2019-10-02
United States
I've been using Loyalty Lion on three shopify stores for more than 3 years now and I am very happy with the program and the support I've received. Loyalty Lion is a world-class loyalty rewards system that will give your business a boost!
2019-09-30
United States
We have been really pleased with Loyalty Lion so far, the setup was easy and they are quick to offer answers and help. Our customers have enjoyed the features, as well. Will update as we use it more! Update, 10 months in: although we are leaving Loyalty Lion it's truly not them, it's us. We are a small team of less than 10 people and currently deep in changing our website, the back end of our organization and doing a deep dive into our informational pages and we need to focus our energies on that instead of other programs. It's a great platform that I found easy to navigate and I enjoyed being able to add in so many reward options. The team was always quick to respond and easy to work with. If you are interested in a platform with a TON of customization options and features and a responsive team, this is the one for you.
Feuille Luxury
2019-09-27
Canada
Been using Loyalty Lion for over 4 years and its the best program. Their support is the best! Always going the extra mile!
2019-09-25
Australia
Really great app. The service is exceptional and the team really went out of their way to understand my business and provide the best advice. Highly recommend
Mutt Pack Outfitters
2019-09-19
United States
Super helpful staff and very responsive to any questions. The app might take a little exploration to fully understand but it is a very powerful tool. I highly recommend it!
2019-09-12
Canada
It is our first time trying this app. It was very easy to use and appears very user friendly. So far so good. You can't go wrong and the enhancements idea is great so that you only pay for what you need. I am positive this loyalty program will make our customers happy.
Bamboo Mi
2019-09-04
Canada
Messy. Not user friendly. Now I have to delete the app, but the widget is still in my store. Very annoying
ToyMami
2019-08-21
United States
The support is there if you need they have been helpful so far.Great way to keep your customers engaged.
CraveLyfe
2019-08-16
United States
The app itself is pretty nice and easy to use. However, the support is crap. You can't contact them directly. You have to send a message in a chat box and hope they answer, which they don't. There's no email address or submission form. Also, be warned, you cannot turn off Shopify's automated customer notification when an account is created. If you also set up a welcome email through Loyalty Lion, your customer will get two emails. It's easiest to forego the Loyalty Lion welcome email and just customize Shopify's automated email.
2019-08-15
Australia
Rewards are working fantastically. You'll instantly see the results when you go live with the system and our customers have nothing but praise. Easy to manage and navigate in the backend. Our specialist has been incredibly helpful throughout the onboarding process and beyond. Highly recommend you consider this app to help build a relationship with your customer base.
2019-07-31
United Kingdom
UPDATE: They said someone would get in contact with me but no-one has and it been 10 days since I left my review. I'm now deleting the app in favour of a store credit/gift card app where the support team actually respond to you ;) ORIGINAL REVIEW: Cannot justify the cost vs ROI! Our customers don't seem to redeem their points even when we make it really easy for them - Expensive and really hasn't changed much over the years in terms of the general look and feel. I've lost hope with rewards systems after this.
2019-07-29
Mexico
¡GREEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAT APP!
2019-07-22
United Kingdom
Hi, We recently started using the app and the set up is very simple. My review is more to point out how helpful the customer service has been with the initial issue we had. Spoke to them and had the issue dealt with within three days. Very help and friendly staff.
2019-07-19
United States
People complaining about pricing on here is a little confusing to me - It seemed perfectly transparent to me when I signed up 6 months ago, and I was able to start small and incrementally add paid features only as I needed them. All the paid features are laid out on a single page with easy "add/remove" buttons. EASY - The only tech support request I've had so far was responded do and addressed quickly by their team. I'm a happy customer so far!
Brandson Iceland
2019-07-03
Iceland
Are you looking for Reward & Refferal program and not sure what to pick? If you are serious about your business, Loyalty lion will for sure suit all of your needs. Also this is something that weighs heavy. They give you the option of having the same loyalty program on multiple websites even with different languages with one account. you get CSM on early tiers which is awesome, there is so much value in having someone in your corner helping you with all the details and issues that may come up. I was in your footsteps once so I completely understand the hard decision you are facing so Think Long term and choose wisely!