Reviews for LoyaltyLion Rewards & Referral

There was a bug in the system that meant that discount codes were not auto-populating on customer profiles. Hannah Cook, with the assistance of the Technical Team, sorted the issue for us quickly and efficiently.

Amber saved the day! We've been using Loyalty Lion for a year and just relaunched a new Shopify theme. We thought we lost Loyalty Lion but she kept track of the project, fixed our website all while we slept! Thanks LL.

We rebranded and changed our domain and Amber helped me seamlessly transfer our old loyalty point program to our new domain --something which I thought would be much more difficult and time consuming. So grateful for that easy switch because our customers love this program!

I have used Smile, Swell (Yotpo) and now Loyalty Lion for our brand loyalty program. All work well, with the feature sets between the three being more or less equal and accomplishing the same purposes. That being said, my experience as a business owner has been incredible with Loyalty Lion. From demo to onboarding, the entire experience has been first class. I need someone to be involved with our program, and Sophie has done an excellent job of helping us get up and running, checking in regularly, and even doing much of the heavy lifting to get us launched. I highly recommend Loyalty Lion based on that experience alone!

Excellent and Fast Customer Service!! We have been using this APP for more than 2 years now and satisfied with it.

Good app to engage a community. The free plan offers points to customers after purchase, for visiting your site and for creating an account. This is enough to start building customer loyalty in the first place. Then there are many possibilities to improve the program by paying and I think the costs can be amortized very quickly depending on the strategy. Very easy to use app. Responsive and very pleasant customer service. Thank you Hannah.

Great app, very good overall service. Helps you retain and engage clients in an exceptional manner..

Great customer support! Quick and efficient and helped us out massively. Recommended for anyone looking to build loyalty with their customers.

We're using this app and it has worked well so far and seems like good value. I am particularly happy with the support I have received when encountering issues.

Was amazing how fast we were able to get our loyalty program implemented on the site and James was a pleasure to deal with. Also love how customizable everything is.

I highly recommend! We met with a lot of different loyalty vendors before choosing Loyalty Lion. Loyalty Lion offered exactly what we needed; an easily customizable embedded loyalty page [we didn't want the 'pop-up' widget experience but also didn't have a dev resource, so we needed easy], the option of a widget and most importantly a dedicated account manager. Loyalty programs are TONS of work, especially when you're part of a small brand/ team, so having someone dedicated to helping grow & optimize your program is really what set them apart for us. The onboarding was straight forward and simple. Sophie [our AM] is so sweet and helped us not only decide on how to best structure our tiers, point system & rewards but also helped to resolve all technical & coding issues [these were a me problem more than a them problem haha]. Overall, they are more expensive than others, but I think the level of service, integrations & ease of everything along with the customizable embed on page [without a developer!] make it worth the investment for us.

I'm loving the app and all the possibilities it has opened up! The onboarding process was very thorough and the customer service with all my questions has been outstanding. Thank you!

This app has been great for us. We have 4 brick and mortar shops and an online shop. The team helped us figure out how to set this up. Once a quarter they reach out and offer ways to better our return and customer experience. Plus, their customer service is fantastic.

Easy to use and perfect for a small business as you can get the free version and just pay for the extras you need. Customer Service was great too.

The app is pretty easy to use. The account manager and customer support teams were super helpful during our loyalty program launch!

I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app

We are working with Loyaltylion for few months now and the platform is great. it ticked all our boxes. The customer-care is quick and proactive, they answered our question in a very efficient way. I would definitely recommend this app.

J'ai utilisé cette application pour augmenté ma notoriété et fidélisé mes nouveaux clients, je trouve cette application géniale.

A really great app, with super responsive and helpful customer service from Hannah in the support team. Thanks!

Super helpful team! Got back to me within a timely matter and helped resolve any questions or issues I had.

Great app and Hannah was a brilliant help when I had to remove it! I no longer need it so this is my only reason for removing. Really great app and wonderful customer service! Highly recommend!

if you're on edge between the royalty apps. Will suggest you to go with LL specially for their awesome customer support :) Very responsive. Thanks a lot.

Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot

very responsive. their engineering team responded quickly and made requested revision. Great customer service.

We've been really pleased with LL so far. Easy to use & great customer service, we would definitely recommend! Daniel & Ellie were especially helpful, thank you!