Reviews for Klaviyo: Email Marketing & SMS

Really helpful in providing a quality email to customers and targets as well as transparency of customers and targets engaging. Easy to use. I use it often.

Great app. I highly recommend Klaviyo marketing for any e-commerce store owner who wants to scale their sales through email marketing with powerful automated flows.

Très déçu par cette application. La visioconférence qu'ils proposent ne permet pas du tout de se rendre compte si cela correspond ou pas aux attentes et ils vous demandent de payer la première mensualité tout de suite en cb. Le problème, même si au bout de 24/48h vous vous rendez compte que cela ne vous convient pas aucun remboursement possible. De plus, aux questions posées, il y a beaucoup trop de réponses automatisées. Tout est en anglais et je devais avoir un interlocuteur en français que je n'ai jamais eu. quand à la connexion avec Smile, cela n'a pas été possible non plus. Ils devraient avant que l'on paye, mieux expliqué comment fonctionne leur application pour éviter les mécontents

Ich komme mit einigen Dingen nicht zurecht, Live Chat gibt es nur bei kostenpflichtigen Plänen, auf Support E Mails wird leider nicht geantwortet. Nun wollte ich einen kostenpflichtigen Plan abschließen, leider wird meine Kreditkarte aus welchen Gründen auch immer, nicht akzeptiert und meine VAT ID ist angeblich ungültig. Das war es dann wohl mit Klaviyo, schade, der Umfang der App ist sicher toll, aber ohne Support für mich nicht umsetzbar.

Much better than Mailchimp. Cannot believe that there are still lots of brands sticking with Mailchimp.

I'm very happy with Klaviyo so far, but unfortunately, I can't find a page to leave a review on actual Shopify. I'm just so angry that some kind of liquid error showed up on my website at the top of my shop and all my customers can see it. When I reached out to Shopify they told me that I have to fix it myself and they can't help me with that. I have been told that because my web design is from a third party so I'm unable to update my store and have to build my website all over again. So when this happens again I will have to build it again and again. Is this normal? I don't think so, they should fix this problem when they want to use third-party web designs!

We had a very pushy sales rep who pressured us into installing the app within one week because only then they could provide help with setting up flows and so on. Once we installed the app he stopped replying to our messages and we never heard from klaviyo again. For support they expect you to wait in a chat for almost two hours, which is pretty crazy considering that they sell to entrepreneurs. All in all we had a pretty scammy and unprofessional experience so far. We did not expect this and are negatively surprised by the brand.

Stade 1 : facile d'utilisation malgré quelques bugs dans les enregistrements des modifications entre version PC & mobile lors de la création de la newsletter. à suivre...

LOVE! So easy to set up and use. For someone who is just starting my business, this is so fantastic and has become such an important tool for generating sales

Love this app! It integrates with almost everything and the functionality is beautiful. We love this app so much it fits all our needs!

Best in class. So much you can do. Does cost more to implement and support but seems to be the only way to go.

Found this to be a great app for creating a newsletter campaign and setting up pop up on my front screen to capture email addresses. Really easy and straightforward to use and so much more I can do that I haven't got round to yet with running campaigns etc.

The app works well thus far. i like the templates to work off of when trying to create a newsletter campaign

So far so good. Just sent my 1st email, I'm still learning the tools. I'll have to do a mor extensive review soon.

Just started using, a bit nervous but I think I am getting there following the videos etc. Was referred by another user and grateful for the referral

So far really good, lots of email customization and campaign flow. I am using this in my blue-comma.com ecom site.

TECHNICALLY MEDIOCRE APP: - Very good Shopify integration for data flows, voucher generation, etc. (but others have similar features) - OK email wizard (sometimes buggy so that you have to refresh, etc. but ok...); make sure you chose the new one (!) if you set up a test account; I first ended up in the old one which is a nightmare - The brand-related items are by far worse than the beautiful pictures might suggest! - One example: The possibilities to modify the DOI sign-up flows with regard to design, wording, brand appearance like fonts, etc. are extremely limited (it is for example not possible to have the important text elements with a lowercase "you" as it is correct in German; there is a "German version" with "Sie" and "German (Informal)" version which uses an uppercase "Du" but it is not possible to adjust that) - you can basically just put in your logo, select a font out of 15 different standard fonts, some colors and a translation version; that is not 2022! - There are many "strange" limitations in the software; in some areas, there is a beautiful, modern interface with a lot of flexibility, in some others, there is just a very buggy old thing with weird restrictions and bugs ...WHAT IS SO BAD TO GIVE 2 STARS ONLY? - The availability of the customer support is not acceptable! - And you will need the customer service if you want to use the tool for more than manual email campaigns because of those "strange" things I mentioned above (many of those issues are not documented and in most of the cases you will think "this must be possible, I simply don't find the button") - Today, I managed to have 2 chats after about 1 hour of waiting time each; 4 further attempts failed because the chat with simply closed; 90 other users were waiting, too - If you reach them, the quality is not as bad as many comments suggest, but still...

every time you contact the chat it is 8 hours, and they are not fully trained and don't have an answer to any technical issue so you have to close and start a new chat hopping you'll get somebody else! no tel support.

Obsessed with klaviyo tool and support. They really deeply care about merchants and analytics are great. We use them for email and love it.

Best email app I've used thus far and I've used a few top-rated ones! The features, functionality, and customer support are all top-notch!

I have been using Klaviyo for a few years and love it. I have set up campaign templates for my newsletters, sales & promotions, and announcements. I have also loved how easy the automated workflows have been, and the reporting of the system. Lastly, I have always been able to reach the Klaviyo support team any time I have a question!

Really blown away by how easy this app is to use. There was a few things I was confused about, I emailed Klaviyo at 4.50pm and had a reply within 5 minutes! They explained what I needed so simply. Also love that it's cheaper

The best Email marketing app out there, a real value, a great way to create an awesome flows and campaigns, very very recommended!

Worth a try. A esstential tool to reach out customers and get them reengaed. I am trying it and advise fellow Shopifians to do the same.