Reviews for Klaviyo: Email Marketing & SMS

Klaviyo is a fantastic app that is easy to use and helps in running a business so much. The support is great as well!

The team went of their way to help address our issue. Nicely done!

J ai reçu une retour en 24h et une réponse finale en 48h puisqu’il a fallu que nous échangions sur ma problématique. Je suis donc très satisfaite du retour de klavyo rapidz et efficace. Merci à Alexander qui fut très agréable par mail et compréhensif.

Shocked by the lack of onboarding, as this had been promised. I find the whole platform very slow and unresponsive to the point of unusable at times. The lack of 'support ticket ' system makes it impossible to manage help and issues. Nobody takes ownership of issues. Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra. For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction. Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.

I switched to Klaviyo from Mailchimp a little over a month ago and it has been the best decision! For me specifically, the cost is higher but I'm definitely getting that back in features, support, and better conversion. I especially love how well the integration with Shopify works and how kind and helpful the Klaviyo support staff are. I'd definitely recommend the switch if you're on the fence!

Klaviyo is definitely the best email marketing platform we tried! Not to mention their customer support team are very friendly, and helpful. They really dive deep into things to give the best solutions. Totally awesome!

Some of the worst customer service in I have ever seen. We have 2 accounts with Klaviyo and things never work right. We have asked over and over for them to correct THEIR mistakes. We always get the standard answer of "we are looking into it and will get back to you within 24 hrs. THEY NEVER Do! We just lost out on all our Cyber Monday Campaign ad because their system said we went over our email limit. We have plenty of emails left before we reach our limit and they keep screwing it up. If you need help setting things up- forget it, this place is the worst at helping you. Always "Yes we are looking into it" but never any results. Its now 3 days later and we still have not gotten a response!! They are definitely a bring you into their services in a limousine and as soon as they get your money they send you out walking. Absolutely the worst customer service on getting any help or getting anything accomplished. If you need this type of service look elsewhere.

Klaviyo is always quick to respond to any of my questions....even today which is Sunday evening after Thanksgiving! They are detailed in their analysis and do a lot of back research to make sure they are providing the best solution to the problem.

I don't need all the complications that come with a full CRM app. Klaviyo is fantastic as an email marketing app. Our life has become much simpler and easier with Klaviyo. I highly recommend giving Klaviyo a chance to see what it can do for your business.

Very user-friendly, with a lot of options to discover. Quick response from customer support. Great!

best support EVER!

Awesome customer support, really helpful and does even more than you ask! Best customer support experience I've had in my life!

Amazing support and Technologies. Thanks to Mary, and Katalina :)

Klaviyo has the best customer support!

Easy to use, effective, and priced well! We prefer the email tools in Klaviyo over SMS, but overall, great solution for any company.

We love Klaviyo - it's a powerhouse. Highly recommended.

Die App ist sehr umfangreich und funktioniert sehr gut. Fehlt nur noch die Übersetzung auf Deutsch, dann gäbe es 10 Sterne :-)

The absolute best email marketing provider. Their support is top-notch!!

I was trying to set up an automation flow for my post-purchase, and I got stuck with the trigger. I asked for help from this wonderful Klaviyo support agent named Alex W. He's been very patient and helpful, guiding me through the steps and setup. A big shoutout to Alex – you are awesome, and I appreciate your excellent support and guidance. You made my day; keep up the good work!

Great service! Would highly recommend it, especially for those with Shopify stores

Quick response to help resolve a problem.

Klaviyo is by far, the best email marketing platform in the market. It's very easy to set up on Shopify and is the best to set up campaigns and flows. The email builder works great as well as the list and dynamic segments. Definitely, 100% recommended.

We have been using Klaviyo for almost a year and are really impressed with the email customisation features + segmenting capabilities.

Where to start... klaviyo has not been able to successfully cancel my subscription for over a year. They just continue to pull from my account. If you call them you wait on the phone foreverrrr only for the automated system to say they are having a hard time connecting to support then it hangs up on you. At one point I finally managed to get them on the phone after months!! At that point they told me the account was canceled. It still wasn't. So here I am being charged for what is seeming like the rest of my freaking life. They always say it is canceled and you'll receive a confirmation email but not until we are off the phone. It never comes so you have no proof of cancelation. This is just continuing. Total scam. There is a clear cut section showing how to cancel within the app. Except you have to confirm your email. It always says the email address is wrong although it is clearly showing your email address in the account setting. SCAM SCAM SCAM! And it never worked to begin with. Just the worst company.