Reviews for Klaviyo: Email Marketing & SMS

If you aren't on a paid account you can't call anyone but you can contact the support team. They really do follow up, are responsive and want you to get the hang of it. This isn't as simple as mailchimp but it's also more precise and that takes a little more IT involvement. I struggled but am happy

Super confusing and not easy to use or navigate. I also keep having issues with broken links in the email and when testing on myself, do not receive the abandonment emails despite customer support saying that everything looks like it's working correctly- and yes, I check my spam folder

Best in the business. So affordable and even more powerful. If you want powerful easy to use email marketing and automation this is for you. Cant recommend highly enough.

I had been using Privy for email sign-ups and connecting them to MailChimp and that was working okay, but I needed to be sure that with the Shopify-MailChimp breakup that I had tied up all the loose ends. I had also been struggling with setting up emails on Privy, so when Shopify suggested I bring all my contacts into Klaviyo, I did so. Within a few hours I realized how intuitive Klaviyo is with setting up signup forms, welcome series and abandoned carts. I hit a few snags and reached out to Klaviyo over the weekend with an email and in less than 24 hours, I was getting great tech support. On Monday I used their Live Chat feature and got excellent advice during the course of the workday. I am now fully operational with Klaviyo and cannot recommend this app highly enough.

This app is a game changer. I was a bit overwhelmed at the start, but it didn't take me long to work out how it all works. I highly recommend it because it will help you to automate your lists and send out professional-looking emails to potential customers, or existing customers. Almost forgot, their support team is GREAT!

I use this app to help me send emails and manage my lists of clients. I find it fairly user friends as I'm pretty much a computer dope.

MDNA SKIN

2019-10-21

United States

It's good, until it isn't. Our account was suspended today with no warning whatsoever - apparently sending to non engaged customers. It's been 8 hours and NO response from their customer service team. Totally unacceptable.

So far so good, I use this app for my email marketing and so far have not failed me, I hope this continues

Update: After 5 days and 3 different people, I was able to solve my problem. I will be testing further before moving to a paid plan. Thx Been a free user for 3-4 days now and I understand that I don't have access to the same features as a paid user. However, I think that I have the rights to fully test the potential of the tool. Unfortunately, as a free user support is inexistent so I'm asking myself is it worth it to move to a paid plan?!

I got a nasty shock when these guys billed me $700 for annual fees. Not reminders or notifications. When installed the app over a year ago our mailing list was much smaller. At least send a reminder since bills are not sent via Shopify. And to top it off our emails were not being sent because something changed and our domain wasn't verified so guess what? We'd been missing out sending emails to customers. Apps are meant to make the life of small businesses easier, not make them harder. We've found better options. Now we just need wait till our annual fee runs out. Never again!

So far i love it. it sends the emails just as I want them, and it is so easy to customize your emails. Reporting is great and user friendly. Definitely happy with the app

It took a little time to get accustom to the features and navigating; HOWEVER once I did - this is GOLD!! I curate clothes - I'm supposed to be dramatic :) It has helped me increase my potential reach. The analytics and segments are easy for me to read and interpret. I look forward to a long and fruitful partnership. ~ K. LaMoura

HANDS DOWN THE BEST E-COMMERCE CRM, AUTORESPONDER, CALL IT WHATEVER YOU LIKE...I TRIED, MAILCHIMP - DRIP (horrible) and now Klaviyo, this is not even a competition, Klaviyo stand tall, alone on top of the podium 1-2-3

Switched from Mailchimp and I'm WAY happier now. Use friendly, syncs with my Shopify account - beautiful templates. Happy happy and totally recommend.

A Klaviyo error meant we broke GDPR rules. It sent a campaign to audience that was not subscribed to marketing. Consider the implications of that before signing up to their service. Customer service is virtually non existent. After raising this issue, which is surely one of the most important service levels of an email marketing service, I had to chase them more than once for a response. For such an important issue with such big implications for a business i was horrified that Klaviyo didn't respond as a priority. Eventually I got a two line response; they released a fix that they were continuing to monitor and they apologized for what happened. Because it was Klaviyo's error, because they didn't immediately respond to my report, because I had to chase the status on this issue, I believe Klaviyo does not take GDPR compliance seriously. This is unacceptable to my business and I cancelled my account. When I cancelled my account I made an official complaint identifying why I was leaving. As another example of Klaviyo's poor customer service it's been a month and i still haven't heard back from them regarding that complaint.

I used this app to connect with my list and it does what it mean to do and more plus the coaching is to the "T". It won't let you down. I will recommend it to anyone.

Takes a bit of effort to set up but is easy to do. Once you do, Klaviyo handles everything for you in a fully automated process. I've tried a few and Klaviyo is definitely the best.

I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.

Loving Klaviyo, a bit expensive but it is very useful in the long-term! Easily extract more value out of your customers and help them with whatever they need using Klaviyo - simple and easy.

The app itself seems to be doing what it should - and I think better than Mailchimp. This one has better features. But the costumer service has so far been really bad. I have contacted them for 2 weeks now and no reply. Is a bit frustrating to pay for a product, and ending up hirering people from outside to help you out...

So far so good, recommended. Hopefully i will meet my ad roas haha. Thanks klaviyo team. ... really cool tool

I first decided to get this app because it supposedly "works well" with shopify. First and foremost it is NOT that simple to understand. Customer service/support does NOT respond right away. I was suppose to launch my website today and I've had to cancel. Customers were not receiving their welcome email/coupon codes. So bad for business, I've let a lot of people down and of course I'm sure I'm going to lose sales. I just requested for a refund and I hope they do not give me a hard time about it.

I like how it's easy to manage email campaigns, flow series, lists and segments. I highly recommend Klaviyo

This is an amazing application. It has made the company's email marketing initiatives easy and seamless.

We love this App and use it for all our online e-commerce stores. it's so simple and intuitive. We've had great auto flow results on all three our sites www.elderlycentral.com, www.theparentdiary.com, and www.audiunthearing.com. We would highly recommend Klaviyo to anyone.