Reviews for Joy: Rewards & Loyalty Program

huge thanks to Hana.

very good experience. Especially there customer support person Judy helped a lot !

This app has a lot of features, so it takes some time to go through everything. It's pretty easy to use though. I couldn't figure out why my Klaviyo API key wasn't working, but Judy and the team were patient and helpfully shared a guide that shows how to create a private API key. (I was using my public key and didn't notice the link to the guide before because I was rushing, doh!) Anyway, I'm using the free version for now. Some features are limited, but the subscription rates are pretty reasonable. I'll stick with the free until I grow my business more.

Mia was extremely patient and walked us through the process of customizing the app to match our Brand and store theme.

Big thanks to Lydia and Anivia for their amazing support. The Joy app is easy to use and great for rewards management. Highly recommend!

They are very Helpful... got help from Hana... the functionality isn't 100% but good enough for what we need. Cheaper than other loyalty apps

Very good app, beautiful visuals, easy to set up, looking forward to testing it when my store opens. Thanks to Kevin for his availability.

Hi, I am not using the app, how can I delete all the data in my site?

Hand Held Legend

2024-06-28

United States

Tiana resolved my issue within minutes. Very great customer service received from her. Thank you!

I had an issue and Tiana resolved it in a timely manner. Great customer service! I appreciate it.

Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately. On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.

Amazing customer service! Lydia and William were very responsive, friendly, and knowledgeable. She answered my questions easily and solved my issues. Thank you!

quick and responsive support

A Huge Thank You to Hana and William of the Joy Loyalty Program! From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve. Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference. In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win! Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)

We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.

Love the service of this app, Tiana is very patient

Nolan was great. He got me through the entire process of setting up my rewards program. Good app and good service.

As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.

Whitlyn Aquatics

2024-06-14

United States

The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.

it is really a good app, and the supporter Hana helps me a lot to solve the issue!

MEXICOUTURE

2024-06-12

Mexico

I am new to the app and it seems great. Hana helped me in literally 3 minutes. So helpfull

Audrey did a great job answering my questions and was very quick to respond.

He is very helpful and patient I really appreciate the service thank you God bless

I was going nuts trying to figure out how to get this onto my website. I decided to do the Chat thing, and I'm SO glad I did. Kevin was the BEST. He did what I asked him to do, and then when I realized that's not what I wanted and described what I wanted, he knew exactly what it was that I wanted, and fixed it for me within a minute!! I applaud him for his patience! KEVIN is my lifesaver!!!

had some issues with my iphone users not being able to close the pop up, i messaged Hana, she had it fixed in less then 2 minutes, these guys are GREAT highly reccomend