Reviews for Joy: Rewards & Loyalty Program

Excellent service Hi TEASE dancewear Store Owner, Thank you for your important feedback regarding GDPR compliance and the Data Processing Agreement (DPA). We understand the critical nature of this requirement for EU merchants. While we were previously working to finalize a downloadable and signable DPA, we have now published a dedicated DPA page that clearly outlines our data handling practices and compliance measures: https://joy.so/data-processing-addendum-dpa/ We currently: - Listen to and properly process Shopify’s GDPR webhooks (such as customer data access and erasure requests) - Do not share or sell customer data with any third party - Store data securely on Google Cloud infrastructure, which follows industry-standard compliance protocols Following that, our team is currently taking the following actions to strengthen our overall privacy and compliance approach: - We’re implementing internal support for Data Subject Access Requests (DSAR), with tooling to process these requests efficiently. - A trust center is in planning, though this will take more time due to overlap with broader certifications like SOC 2, we are working with Sprinto - We're also looking to consult with a privacy lawyer or DPO for third-party review. - GDPR training for our internal team is being scheduled as part of this effort. Thanks again for your honest feedback. Your input helps us continue building a better, more transparent product. Best regards, Joy Loyalty Team

This is the best loyalty program with amazing support 24/7! I'm extremely impressed with all of its features and the consistent help from the team. With that being said, thank you to Alyssa for my most recent series of questions! 10/10 recommend. Hi Your Everyday Planner, Thank you so much for this amazing review! We're absolutely delighted that you consider Joy the best loyalty program and that you're extremely impressed with all of our features. Our 24/7 support team will be thrilled to hear your praise for their consistent help, and Alyssa will be especially excited to receive your thanks for assisting with your recent questions. Your 10/10 recommendation truly means everything to us! Warm regards, The Joy Loyalty Team

I've researched loyalty and rewards program apps fairly extensively, and Joy is still the most versatile and affordable one I've used to date. They have *excellent* customer service as well, and are super responsive. Hi Simple Alchemy Co, Thank you so much for this fantastic review! It means the world to us that after extensive research into loyalty and rewards program apps, you still find Joy to be the most versatile and affordable solution. Your recognition of our excellent and super responsive customer service really encourages our team. Having your trust and satisfaction over nearly two years is the ultimate testament to our platform's value! Warm regards, The Joy Loyalty Team

Really enjoying the app so far. Setup have been very intuitive and customization is very simple. When we have had trouble getting setup, support from Hana and Liz has been very prompt and helpful :) Hi Toshi Australia Pty Ltd, Thank you so much for this great review! We're delighted that you're really enjoying Joy and finding the setup intuitive with simple customization options for your loyalty program. Hana and Liz will be thrilled to hear your recognition for their prompt and helpful support whenever you've had setup questions. Making the process smooth and enjoyable for our merchants is exactly what we strive for! Warm regards, The Joy Loyalty Team

Great app with outstanding support! Joy has become a key tool for us — we use it to run our loyalty program across multiple markets, and it has been working flawlessly. The setup is intuitive, the design is modern, and the customization options cover everything we need — from rewarding purchases to incentivizing customer reviews. We especially want to highlight the amazing customer support. The chat communication was excellent — they responded quickly to our questions about language versions and helped us smoothly launch the program on our new Czech and upcoming Slovak stores. We really appreciated their transparency and effective solutions. We’re excited to continue growing our loyalty club with Joy. Highly recommended! Hi AlfaPureo🧡, Thank you so much for this amazing review! We're thrilled that Joy has become such a key tool for your business, especially for running your loyalty program across multiple markets like your Czech store and upcoming Slovak launch. It's fantastic that our intuitive setup, modern design, and comprehensive customization options are covering everything you need - from rewarding purchases to incentivizing customer reviews. Our support team will be delighted to hear your praise for their quick responses and transparency in helping with your language versions and smooth program launches. We're excited to continue supporting your loyalty club growth across all your markets! Warm regards, The Joy Loyalty Team

Hana, helped my with an integration issue I was having. She was very helpful by walking through step by step until it was resolved. I give her 5 + stars she was very helpful. Hi Artsi Chic Boutique, Thank you so much for this fantastic review! Hana will be absolutely thrilled to hear your 5+ star rating and that she was so helpful with your integration issue. Her dedication to walking you through the solution step by step until everything was resolved is exactly the kind of thorough support we strive to provide every merchant! Warm regards, The Joy Loyalty Team

Excellent points app. Hana helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon. Hi Parfumélite, Thank you so much for this excellent review! We're delighted that you're so happy with Joy's points system and that Hana was able to help with your custom modifications while jumping on your questions and issues so quickly. It's fantastic to hear that you're planning to install our loyalty program on your second store soon - that's the ultimate compliment and shows how well Joy is serving your business needs! Warm regards, The Joy Loyalty Team

The service was very prompt and staff was helpful. I like that they have a live chat feature supported by their staff who are very well trained. I just installed the app and had no idea how to set up. I was served by Hana and she was very helpful in guiding me and also helped to set it up each step of the way. I'm grateful for the assistance as it would've taken me several days to figure things out. Great job! Hi Coffee N' U SG, Thank you so much for this wonderful review! We're delighted that you found our service prompt and our live chat feature so helpful with our well-trained staff. Hana will be absolutely thrilled to hear your gratitude for her guidance in setting up your loyalty program step by step - we know how overwhelming it can be when you're just getting started. It's fantastic that she was able to save you several days of figuring things out on your own. Making the setup process smooth and easy is exactly what we aim for! Warm regards, The Joy Loyalty Team

I had a great experience with the Joy Loyalty app. Audrey and William were incredibly helpful and responsive — they guided me through everything and resolved my issues quickly. Highly recommended for anyone looking for a reliable loyalty program on Shopify! Hi MiStore.pk, Thank you so much for this fantastic review! We're delighted that you had such a great experience with Joy Loyalty and that Audrey and William were incredibly helpful and responsive in guiding you through everything. It's wonderful that they were able to resolve your issues quickly and get your loyalty program running smoothly on Shopify. Your recommendation for our reliable platform truly means the world to us! Warm regards, The Joy Loyalty Team

La aplicación va genial, pero la atención técnica es aún mejor, a cualquier hora, de manera eficaz y muy rápida siempre solucionan mis dudas y requerimientos de diseño para ajustar sus aplicaciones a mi tienda. Jade, Thank You! Hi Maltesitos, Thank you so much for this wonderful review! We're delighted that the Joy loyalty app is working great for you, and Jade will be absolutely thrilled to receive your special thanks for the excellent technical support. It's fantastic that our team has been able to efficiently and quickly solve your questions and design requirements to perfectly adjust our app to your store at any time. Your satisfaction over more than a year truly means everything to us! Warm regards, The Joy Loyalty Team

I had a few issues setting up the Joy Rewards app and initially spoke to a couple of team members. However, it was Sonny who truly stood out. He was incredibly responsive, attentive, and took the time to thoroughly understand and resolve my issue. While others tried to help, only Sonny stayed on until everything was properly sorted. Really appreciate the dedication, thank you, Sonny! Hi Tudung People Singapore (TudungPeople Int. Pte. Ltd), Thank you so much for this great review! We're really glad that Sonny was able to give you the support you needed with your Joy Rewards setup. His commitment to staying with you until everything worked perfectly is exactly what we aim for with every merchant. Sonny will be thrilled to hear your kind words about how responsive and thorough he was in fixing your loyalty program issues! Warm regards, The Joy Loyalty Team

Excellent points app. I installed it in one of our stores. Support helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon. Hi Marcuse, Thank you so much for this excellent review! We're delighted that Joy's points system has been working wonderfully for your store and that our support team was able to help with your custom modifications while providing quick responses to all your questions. It's fantastic to hear that you're so satisfied with our loyalty program features that you're planning to install Joy on your second store soon - that's the ultimate testament to how well our platform is serving your business needs! Warm regards, The Joy Loyalty Team

The app has pretty much all features that are needed for a rewards app. Prices are reasonable and Hana from the support team was very efficient and helpful. Hi My Store, Thank you so much for this wonderful review! We're delighted that Joy has pretty much all the features you need for your rewards program at reasonable prices. Hana will be absolutely thrilled to hear your recognition for being so efficient and helpful - providing comprehensive loyalty program features with excellent support is exactly what we strive for! Warm regards, The Joy Loyalty Team

Great app, great support. Really like the app! Little recommendation: Add one more pricing tier for 49$ for example where the VIP Tiers are included. That would be awesome! Thanks! Hi Moselmetzger, Thank you so much for this great review! We're delighted that you really like Joy and find our support great. Your recommendation for an additional pricing tier at $49 that includes VIP Tiers is fantastic feedback - we truly appreciate merchants like you sharing insights that help us improve our loyalty program offerings. We'll definitely consider this for future updates! Warm regards, The Joy Loyalty Team

The team was incredibly helpful in getting our rewards program launched. They even went above and beyond to customize a section to fit our specific needs. Huge shoutout to Hana, Alicia, and William! Hi Elle Vie Body Products, Thank you so much for this wonderful review! We're delighted that our team was incredibly helpful in getting your rewards program launched successfully. It's fantastic that we could go above and beyond with custom solutions to fit your specific business needs - that's exactly the kind of personalized service we love providing. Hana, Alicia, and William will be absolutely thrilled to receive your special shoutout for their dedication to your project! Warm regards, The Joy Loyalty Team