Reviews for Joy: Rewards & Loyalty Program

Hana was super Helpful

Easy to use and even better customer service. I've used this app for years and really enjoy it.

The entire app team has been extremely supportive during the installation process. They are very responsive, and if a problem arises, it is quickly resolved. We are especially grateful to Hana, who has been assisting us since the beginning of our journey. We specialize in wine sales, and the app is perfect for us, offering great flexibility. It is easy for your customers to use.

Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.

It is an excellent application that helps customers to be more loyal to your store, and helps you grow your business The support team, especially Alyssa, is very patient & very supportive & professional

I use 5 different apps from Joy and I am really happy with how they work, how easy they are, and support is always available. Also last talk with Jada was extremely smooth.

Easy layout for setting up our loyalty program. Got problems and support quick response. Appreciate their work and hopefully this app can help our business well.

5/5 – Reliable, Effective, and Great Support This app delivers exactly what it promises: fast performance, smooth usability, and real results for improving revenue. It’s become a key tool for my workflow. Special thanks to Hana from customer support—she’s responsive, solutions-oriented, and makes every interaction effortless. A team like this makes all the difference. Highly recommend for anyone who values efficiency, impact, and solid support. A no-brainer choice!

bruh... I came from wordpress + woocommerce + integration hell... this is so much better

Joy have provided continued support from intergration to custom requests. We've only being using the platform for a month but very happy with the functionaility.

So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY! Here's what I did to resolve the problem that the "No Joy" app created... 1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that. 2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app. 3. Then I calculated the missing points for each transaction. 4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app. Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy". Update Aug 4th: Hi there, Just a quick follow-up to let you know that, as promised, our team has updated the app settings and added a clearer option: “Online Store + Draft Orders”. This should help avoid any future confusion around which order types earn points. Here’s a quick screenshot for reference: https://prnt.sc/NrKhMuL8GmYa If you have a moment, we’d appreciate it if you could check it out. And of course, if you have any questions or need help reviewing your setup, feel free to reach out anytime; we’re always here to support you. ----------------------- Hi there, Thank you for your honest and detailed review. We’re truly sorry for the frustration caused. We’d like to clarify that when the earning rule is set to “Online Store”, the app only applies points to orders placed directly through the storefront, and Draft Orders are excluded. To ensure points are awarded for both Online and Draft Orders (as well as POS, if applicable), the setting should be changed to “All” sales channels. We understand that this was not clearly communicated, and we're actively working to improve this. Our team is updating the app settings to include a clearer option like “Online Store + Draft Orders” to help avoid any future confusion. In the meantime, if you decide to give Joy another try, we’re more than happy to help you manually review and update points for any Draft Orders that were missed. Our support team can assist you in checking the order history, calculating missing points, and updating customer point balances to ensure your data remains accurate and consistent. If you have any questions or need further support, please don’t hesitate to reach out, we’re here to help. Best regards, Joy Loyalty Team

Pretty good so far! Abby is exceptionally helpful! Every time she is my agent to help I know will get the best help from her. Thank you Abby! Hi Canine Kitchen, Thank you so much for this great review! We're delighted that Joy has been working well for your loyalty program, and Abby will be absolutely thrilled to hear your exceptional praise. It's wonderful that you feel confident knowing you'll get the best help whenever she's your agent - that kind of consistent, reliable support is exactly what we strive to provide every merchant! Warm regards, The Joy Loyalty Team

SUPER SERVICE ET REACTIF

A great assistant! Provided us with very convenient services and experiences. We are infinitely grateful!

I just started using this app today, but made the switch after using two other rewards programs that weren't meeting our needs. Joy offers more features at a better price and the customer service has been amazing. Audrey has been a great resource in getting things set up for our rewards program and subscriptions. Excited to continue using this app! Hi Warm and Wooly, Thank you so much for this wonderful review! We're delighted that Joy offers the features and pricing that your previous rewards programs couldn't provide, and it's fantastic that you made the switch to our platform. Audrey will be absolutely thrilled to hear that she's been such a great resource in setting up both your rewards program and subscriptions. We're excited to support your loyalty journey and help you achieve the results you've been looking for! Warm regards, The Joy Loyalty Team

Hana was fast and responsive in her support! Fantastic customer service!

Excellent service

Une appli ultra complète, intuitive et puissante ! Le système de fidélité est parfaitement pensé pour booster l'engagement client, et le tchat est juste exceptionnel. Mention spéciale à Hana, ultra réactive, professionnelle et d'une empathie rare — un vrai bonheur d’échanger avec elle. Bravo à toute l’équipe, vous faites un super taf Je recommande les yeux fermés !

A solid loyalty app — simple to use and backed by amazing support! We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users. Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle. We definitely recommend this app! — Thierry antonlc.com Hi ANTON Loyal Companions, Thank you so much for this wonderful review, Thierry! We're really happy that Joy is powering your loyalty program successfully and that you find our platform simple to use with its clean, easy-to-manage interface. It's fantastic that all the key features - points, rewards, and referrals - are working seamlessly for your non-technical team. Audrey will be absolutely thrilled to hear your special thanks for being so helpful, patient, and efficient during your setup process. We're delighted that your customers can now easily access their loyalty page, track their points, and redeem rewards without any hassle! Warm regards, The Joy Loyalty Team

Your insights help us serve you better. Thank you for your support! Hana is the best

Audrey and Jade was awesome . They instantly and sponteniously helpmed me set up my Reward program. They are real team to work with

They helped a lot. Hana, Sonny, and others are all very fine. I'll continue to use joy, although there are some issues when setting up, but the support is timely and very helpful. Hi Soul Lady, Thank you so much for this great review! Hana, Sonny, and our entire support team will be delighted to hear your kind words about their help. We're glad that even though you encountered some setup issues, our timely and helpful support was able to assist you through them. Your decision to continue using Joy's loyalty program truly means a lot to us! Warm regards, The Joy Loyalty Team

Hana was a great help to me; without her, I wouldn't have been able to get the app working. Helpful and professional!

I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended! Hi Skin Revealing, Thank you so much for this amazing review! We're absolutely delighted that you love Joy and that even our free version is packed with features that are super easy to use and customize for your loyalty program. Jasmine will be thrilled to hear your huge shoutout for helping you quickly place the rewards widget exactly where you wanted it on your site. It's fantastic that Joy works perfectly with your store, and we're excited about the possibility of supporting your growth with our paid features as your business expands! Warm regards, The Joy Loyalty Team