Reviews for Joy: Rewards & Loyalty Program

Very good app, beautiful visuals, easy to set up, looking forward to testing it when my store opens. Thanks to Kevin for his availability.

Tiana resolved my issue within minutes. Very great customer service received from her. Thank you!

I had an issue and Tiana resolved it in a timely manner. Great customer service! I appreciate it.

Amazing customer service! Lydia and William were very responsive, friendly, and knowledgeable. She answered my questions easily and solved my issues. Thank you!

Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately. On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.

quick and responsive support

We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.

A Huge Thank You to Hana and William of the Joy Loyalty Program! From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve. Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference. In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win! Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)

Love the service of this app, Tiana is very patient

Nolan was great. He got me through the entire process of setting up my rewards program. Good app and good service.

As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.

The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.

it is really a good app, and the supporter Hana helps me a lot to solve the issue!

I am new to the app and it seems great. Hana helped me in literally 3 minutes. So helpfull

Audrey did a great job answering my questions and was very quick to respond.

He is very helpful and patient I really appreciate the service thank you God bless

had some issues with my iphone users not being able to close the pop up, i messaged Hana, she had it fixed in less then 2 minutes, these guys are GREAT highly reccomend

I was going nuts trying to figure out how to get this onto my website. I decided to do the Chat thing, and I'm SO glad I did. Kevin was the BEST. He did what I asked him to do, and then when I realized that's not what I wanted and described what I wanted, he knew exactly what it was that I wanted, and fixed it for me within a minute!! I applaud him for his patience! KEVIN is my lifesaver!!!

I had a problem with referral and Prakash was so helpful to solve my problems. Thanks.

I installed Joy earlier this week and have had great service from Pamela when I had questions.

Very responsive support. A big thank you to Nolan and the technician Maison for their help!

First time using a point system and had a lot of questions about the programs, tiers and how the discounts can be combined and used. Thankfully Tiana was very helpful and patient and managed to explain and give all the needed information and details!

I have just transferred from another loyalty program to Joy, I had issues importing my customers information and contacted the help chat and Nolan has been absolutely wonderful to deal with, extremely efficient and helped me with not only importing my customers but every other question I needed help with after that! I managed to get everything set up smoothly and am loving the app so far especially the embedded page on my website it looks very professional.

This truly is a fantastic program, and I need every feature it offers. The most important thing is, the customer service is really amazing, especially Kevin, who patiently solved my problems and helped me greatly. Even the most complex issues were addressed. I highly recommend this program!