Reviews for Joy: Rewards & Loyalty Program

Amazing app and does exactly what it says! Removing branding is almost instant with responsive live chat agents. My favorite thing is that during my chat with Liz she helped remove their branding from my website. She did so while having a normal and civil conversation with me. Afterwards she noticed while doing one last review of my website that my reward pop up and live chat pop up over lapped and just offered to move it to the left. She then just did it for me. Unlike other companies that tell you how to do something or send an FAQ link she actually took the initiative and effort to handle it for me. This is something I will always support 100%. A Month or Two later I thought of a feature that I would like to have within their platform that they do not offer. Yet again, Liz was there to help me submit a ticket and get my idea down on paper. Only being kind and curious the entire time as we laughed over no one having asked for the feature before. \(0_0)/ Never the less the was attentive to every detail and made sure my needs were met. Could not ask for a better app with better staff.

I have been previously using a reward app called Smile. It was perfect for my store but they have set a limit on monthly orders and increased the pricing so they lost a customer. I tried finding the most similar app and came across Joy Loyalty. It had all the features I needed for a cheaper monthly plan, all with UNLIMITED ORDERS! The only issue I had was importing all of my customers points onto Joy, it could have gone smoother but their Live Chat Support was very helpful. It is working great on my POS, as well as on my website. Shoutout to their support team and Esther for getting me set up and appreciate the quick live support!

Was looking for information and accidentally opened chat box. Greeted by a very friendly support team member, Emily, who provided me with all the information I needed. Great customer service experience! That's how you build brand loyalty! Thanks!

Beer Paws

2023-08-21

United States

So far so good. I am a new user but it is very easy to install and the customer help is fast and efficient.

Great app , easy to use and the free plan is amazing , quick and lovely customer service. thank you for this app

Excellent support from the team member. Esther is a great support! Quick to respond & helpful. 5 stars!

Hana its a very good personne she help me perfectly and do it extremely fast thank you so muc for the help

Abby offered me excellent support and helped me resolve the issues I had to set up the app in my store, I really appreciate the customer service.

They are very responsive to my questions. I hope this program works for me. It was awesome to get 30% off to start it.

Fantastic!!! Walked me through adding details. Thanks!! https://apps.shopify.com/cdn/shopifycloud/shopify_app_store/assets/eco/icons/eco-modal-close-e7a6ef633153121611ef398a50df71b752619c3a3bb5299eca5a7d071c82a6a9.svg

Wir starten gerade mit Joy. Bis jetzt läuft alles super. Wir werden es hauptsächlich für unsere POS Kunden benutzen. Auch der Support hat sehr schnell geholfen, da die Währungsanzeige auf Dollar gestellt war. Innerhalb von Sekunden wurde es auf Euro umgestellt. Danke dafür! We're just starting with Joy Loyalty App. Everything works so far very good. we will use it mainly for our POS customers. Special thanks to Liz from the support team, who changed the currency sign within seconds from dollar to euro.

Esther from support did a great job at helping me with a couple of small issues I had. Looking forward to getting stuck in with Joy. Thank you

Thank you to Prakash for all your help today! The support is quick and reliable and provided me with minimal work to do. I just asked for help and like magic, it was done! Love the capabilities for custom branding and integrations so far. Looking forward to seeing how the app works after launch!

I needed help importing my customer file from another loyalty application, and Jasmine and William were extremely helpful and responsive! I'm now sure that I made the right choice in joining Joy Loyalty, so thank you again!

So far so good. Like the design. We are using free version. It meets most of our needs. The customer support are very responsive and quick.

I've been using the app for most of this year and it is always reliable, easy to use and brings "Joy" to my customers. Today I experienced a technical issue for the first time (self-inflicted) and I received help immediately when using the live chat feature. Abby from Avada assessed the situation and within moments both resolved the issue and showed me how she resolved it so that I can do it if I run into the same issue again in future. Very impressed with the app and the amazing support!

I moved to joy from another loyalty app provider and we love the design and layout of joy! we had a small problem with how the app displayed on mobile devices so I messaged tech support and they had their design team customise the widget to suit out store. thank you sooo much! special thanks to Jasmine & Anivia :)

Esther was an Amazing Agent. She was very kind and helped guide me through this App. Amazing service I will definitely keep using Joy over the other apps.

Liz was awesome! it was great to get quick service! shows great respect for store owners as time is money for us :)

Hana assisted me changing the currency of my rewards program in less than 2 minutes. She was super friendly and quick to respond :)

I have jsut installed the app. It seems very straightforward and will do what I want it to do. I had a question and removing branding and Jasmine assisted me. The help was immediate, friendly and jsut what I wanted. Thank you.

Thanks, Hana. for helping me figure out how to navigate my rewards program app. I always get the best experience with Avada customer service, no matter what I'm contacting them about. Could be minute, could be a major issue or concern; same great assistance!

Coming over from another app, I was able to import my customers and their point balances. Had a little trouble with the rewards on the POS, but Hana helped me out in no time. Recommend this app to everyone

Good and quick support. Managed by hana. All perfect :) Also a good app, with many functions for the Customers.

I've found the app to be just what I need allowing me to give customers the ability to accrue points and see them in their account. The set up support I received from Juliana and Hana was so speedy and really helpful, Juliana helped me with set up and Hana fixed a quick issue I had. So happy with the support