Reviews for Interakt ‑ WhatsApp Marketing

Support has been given quickly after raising a ticket. Support team is knowledgable and helpful to remove my inconvenience. Explained the system in a very clear words. UI/UX has been very smooth to use of. Hopeful for the good experience ahead.

Abandoned Cart Notification campaign that is supposed to nurture the prospects who leave their cart doesn't work. I have raised ticket with interakt support since 14.02.2023 and Interakt is not able to resolve the problem. Moreover, they have even stopped responding to my communications now. Once the customer creates a cart, the message to checkout on shopify store is also not getting triggered. All in all, It has a lot of bugs/glitches in terms of its functionality which their team also struggles to resolve. Only email support is available and their response time is extremely uncertain. The UI is very very poor!!

Overall good app, Happy that we got green tick in the very first attempt. Highly recommended app for eCommerce stores.

The automated campaigns work extremely well. The Interakt has a lot to offer especially when it comes to Sales Lead , catalog and customer engagement.

Nice app, Really enjoying scaling the business with Interakrt. Thank you team for your support and help.

The platform is really simple and easy to use! Rahul & Akansh helped me through the onboarding and set up over a few calls and looked into all the queries I had to set up my store campaigns, add users, templates etc. Would definitely recommend using their services.

User friendly. Good customer support. Easy integration which helps our store retarget our customers with one click.

The automated campaigns work extremely well. The platform has a lot to offer especially when it comes to catalog and customer engagement.

Very great support.. interakt team was supportive they help me step by step to setup the interakt with shopify. Shopify catalogue setup was very useful

catalog setup was easy and personally liked the COD confirmation feature. Customer service is good and app is user friendly

Brilliant Tool for improving Customer experience. Very intuitive and relevant. The support team is very patient and helpful too

it has been a great experience! Pre-built templates & campaigns for all order related notifications are superb. The support provided was great.

Campaigns and template setup was successfully done the supporting team was also very good. I am satisfied with my all queries, THANKS! for your support.

catalog setup was easy and the supporting team was also very good. Easy installation. Good support from the team. Recommended for WhatsApp usage.

Shopify migration was quick. It's a great user-friendly app, that works really well. The support provided was good. Personally liked the abandoned cart recovery feature.

Great Support Thanks a lot For Helping. It helps a lot in sending curated collections to the customers

Great experience! Support is extremely helpful with set-up and resolving any queries. The campaigns and automations are easy to set-up for my ecommerce store and the platform is very user-friendly.

The support from the interakt is very much satisfied... And issues which has been rectified on time.... Automatic message features where good to use.. And the app felt more user friendly....

Very helpful with automation! Integration with Shopify has made it easier! The support that we have received so far has been on par or even better than expected

Support team of Interakt is very supportive. I personally like the main feature of abandon checkout. The automation & catalog features are great.

In spite of subscribing this app no proper customer service from their end, when asked for call back they are denying it but got calls before subscription.

Luxiface

2022-10-21

India

Installed app tried to use abandonment cart sequence and connecting FB catalogue faced lot of technical issues but received zero support when tried to contact support what I received every time was support documentation and zero support on chat when asked got the rude answer that this is the way we work. Unlike other shopify apps where support is always excellent this was exception. Finally uninstalled the app and now looking for other options.

SR Store

2022-10-21

India

There is no need now for someone to pickup calls and answer for delivery & return related issues. The chatbot works like a dream & the support from the Interakt Team is just too good.

interakt is the best app for WhatsApp marketing. the integration with Shopify store is seamless. the catalogue feature is very helpful customers can easily scroll thru all the products.

Been having a really hard time in getting this app to work as per my requirements. Was promised a 14 day trial period out of which 7-8 days went by in simply getting the catalogs to sync and uninstalling and reinstalling the app multiple times. I was promised credits to subscribe on a certain day but till date have received no update on it. After subscribing I realised Analytics for Abandoned Checkouts are incorrect and filters to the User List do not work effectively. Was told to re-upload User list to correctly map columns - tried doing that multiple times only to find the app hang. Tried re-installing the app and now my subscription stands cancelled. I have spent over 21 days and 15 USD only to have my subscription cancelled without sending even a SINGLE notification. A lot of difference in the enthusiasm and outlook of the team towards customer issues before and after subscribing to the app.