Reviews for Interakt ‑ WhatsApp Marketing

In spite of subscribing this app no proper customer service from their end, when asked for call back they are denying it but got calls before subscription.

Luxiface

2022-10-21

India

Installed app tried to use abandonment cart sequence and connecting FB catalogue faced lot of technical issues but received zero support when tried to contact support what I received every time was support documentation and zero support on chat when asked got the rude answer that this is the way we work. Unlike other shopify apps where support is always excellent this was exception. Finally uninstalled the app and now looking for other options.

There is no need now for someone to pickup calls and answer for delivery & return related issues. The chatbot works like a dream & the support from the Interakt Team is just too good.

interakt is the best app for WhatsApp marketing. the integration with Shopify store is seamless. the catalogue feature is very helpful customers can easily scroll thru all the products.

Been having a really hard time in getting this app to work as per my requirements. Was promised a 14 day trial period out of which 7-8 days went by in simply getting the catalogs to sync and uninstalling and reinstalling the app multiple times. I was promised credits to subscribe on a certain day but till date have received no update on it. After subscribing I realised Analytics for Abandoned Checkouts are incorrect and filters to the User List do not work effectively. Was told to re-upload User list to correctly map columns - tried doing that multiple times only to find the app hang. Tried re-installing the app and now my subscription stands cancelled. I have spent over 21 days and 15 USD only to have my subscription cancelled without sending even a SINGLE notification. A lot of difference in the enthusiasm and outlook of the team towards customer issues before and after subscribing to the app.

Hi how to integrate my existing interakt account to shopify. In shopify, once I have added the app, it is taking me to the connect page. After I login into my interackt account, there is nothing that happens. Just to update, the Interakt called me and resolved and this in no time. Thanks for the support Interakt.

Very good app easy integration, value for money also can send your catalogue through this all staff are very helpful and reply with in hour

Interakt platform has changed the way we communicate with our customers cost effective way. Our customers have more trust in our brand now with introduction of the platform. siddharth is quick to respond to our queries. I hope the platform evolves

Thanks to the team for such a smooth process ! its so useful for my brand will recommend it to everyone !

The app isn't evening opening up. it shows JSON coding type page which says result false message "['Company name is already taken']"

Extremely supportive team who took ample time to help us with the set up. Cannot wait to use the app to provide our customers a seamless shopping experience.

Great App! Best Customer Support! Thanks Interakt! Very easy to setup. Just Add One More Feature - Convert "COD to Prepaid" - Must Needed.

worst app I used in my 15 years of online selling experience... No support.they really destroy your online business.

Mr Rupak has helped a lot in installation process and solved all queries. Till now finding app very useful.

Really good software and on top of that, a very responsive customer support. Would recommend anyone using whatsapp for business to go for it

The simplest and most effective Whats App campaign tool out there. Extremely helpful team as well!!

Interakt platform has changed the way we communicate with our customers cost effective way. Our customers have more trust in our brand now with introduction of the platform. Rupak and Harsh are quick to respond to our queries. I hope the platform evolves and keep surprising us with new features. Wish you all best for the future innovations. Many cheers to Interakt Team!

Very good customer service. Happy with the offering since Day 1. We also got our profile verified with Interakt. Thank you team Interakt!

MARKET 99

2022-04-13

India

Really liked the features. Helpful to send automated order related notifications on WhatsApp. The new catalog feature is also amazing. Good support and overall great experience.

The app works well, but as I sell alcohol, we can´t use the API. Customer support was great, helping us deleting API and getting back to Whatsapp APP.

This app is amazing. Has definitely helped us to bridge the communication gap from our users. Works better than email marketing or push notifications as personalized messages are delivered right to their whatsapp. Must try for all D2C Brand Owners. Those who wanna know best practices to drive ROI through interkat can contact us. Happy to share our tricks with fellow store owners

tech support is great resolve all your problems and very interactive msg and catalog sharing on whatsapp really like this product and recommend to everyone

We are really happy with the services provided to us. Mr. Rupak Is very quick with the response and is a very kind man. Good Work Team. Cheers

We use Interakt for all our whatsapp communication with customers, very happy with the product, functionalities and most of all the support from Rupak and the team. They are always there to make sure all our use cases are catered to and working properly.

I am really satisfied with there support !!! They people are working awesome and learnt many things from them ! Appreciated !!! Rupak was so kind every time for Customer Service !!!