Reviews for HelpCenter: AI FAQ+Help Center

Great function so I spend less time answering to customers, because of the FAQ I have right now! Thank you so much.

Prompt, friendly and helpful support team - solved my issue really quickly. Really easy to use app.

I tried a few faq apps and Hep Centre is the one that met my criteria the best. Among other features, the keyword and question search bar works very well. Wish more of the basic settings (text formatting in particular) was embedded in the back-end, but this is more than compensated by the responsiveness of the customer support.

This made creating my FAQ page unbelievably easy. It looks so much better than a basic page with questions and answers typed in paragraph format. I love the search function and the collapsible topics. Everything about this app is 5 stars. www.bathbomboutlet.com

a very responsive customer service! the team helpcenter helped me a lot with the installation of the application and made all the desired changes

What an incredibly simple to use app, and it is so hard to find a free app these days, I am delighted with this find, and will use it again on other stores I develop. I didn't need an FAQ, I was just looking for an 'accordion' facility to enable a better layout for a long page. This did exactly what I needed and works great, it even will follow your theme settings for fonts and colours which help for consistency and saving time! I had only one support question, which was to be able to change the URL. I got an almost immediate answer, with screenshot and solution. So I can even say superb support even as a non-paid user. Very well done to the developers of this app - and thank you so much!!

Great app! We have opted for the free version for the time being and it meets our expectations very well. Even the paid version is great value for money in my opinion. Plus, the customer service is amazing! There was interference between the app and our theme in the beginning, but Justas got back to me and solved it very quickly. Highly recommended!

I had the pleasure to deal with Justas from the support group and I have to say that he made my experience a great one. I am quite new at all of this and sometimes ask questions that may seem basic to some but not to Justas. He took the time to understand my exact needs, answered quickly, clearly and politely. Thank you Justas for the great work and for the amazing support.

Application très performante et simple d'utilisation. Je recommande cette application. Il y a juste un point négatif, ce sont les liens service client qui nous renvoie sur des pages vierges.

I'm very new to Shopify and I'm amazed that I can create store pages like I did with HelpCenter. Questions opens when you click and they can be closed if you do not need that question. My FAQs looks great and I didn't need a developer. Amazing, I will use Premium HelpCenter in the future!

nice, clean adn easy.. i like my website clean and my apps to look clean too. i could not install from the beginning but they helped me quickly. 5 stars!

First of all, the app works great. The customer service in helping me to resolve an issue was one of the most rewarding experiences I've received yet. They took the time to show what most companies lack in this ecommerce world, and that's the word "empathy." I love this app. Period. Thanks again guys for helping our company.

I don't see any convincing from your introduction. It seems very difficult to set up the content. I do not like them.Thank you for recommending

Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...

I used to love this app, but I just found out that if I want to continue adding new sections and categories to my FAQ page, then I'll need to upgrade to premium. From now on, the free version will only include one category and one section. This will basically force every user to use the premium version, since having only one section on the FAQ page is not very useful (unless you want your page to look totally unprofessional). You say you will not charge existing users for the sections they have already created, as long as we don't uninstall the app. However, if we have some technical issues that require uninstalling and reinstalling the app (and we don't manage to reinstall within 48 hours), then we will have only one section on our FAQ page, just like new users, unless we pay up. I understand that you need to make a living, but I'm quite pissed that you managed to ruin one of my favorite apps. If the free version included unlimited categories and sections (just like before), then it wouldn't seem like you are pushing your users to pay for the premium version.

Excellent app with a very good customer service :) They helped me quickly and now my FAQ il absolutelly perfect ! Thanks !

We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.

This app was free. Then all of a sudden it changes to paid ( unless you want one category) which is useless. They are forcing you to pay the premium for what they offered for free. What a scam. Check and see if your theme has a built-in FAQ. I wouldn't trust this app and highly suggest you don't waste your time. There are plenty of free options out there and who knows they could double this price out of nowhere after you put so much work into building the FAQ page and you're stuck unless you want to spend hours doing it again (which I just did). Not to mention this app is very very basic and not worth a cent.

Excellent app for a FAQ & Contact Us page with a professional appearance. I definitely recommend adding this to your store!

A good app, helpful and easy to use. A nicely designed FAQ section and clearly arranged. I have not yet installed some, but I will do it. Would recommend this app to anyone. Yes, is a very good app, easy to use and reliable Many Thanks. Great Junitastore.com

Ajuda bastante e bem simples de usar..................................................................

Great app. Simple to install and setup. Makes answers for customers easy to find. Very easy to work with, no difficulties.

Great app, it helps you build a professional help center/FAQs page with expandable menus and everything looks just amazing. Thank you!

Great and helpful app. Makes answers for customers easy to find. Very easy to work with, no difficulties

Works good when it works. When creating Articles it frequently hangs and/or is slow when clicking add with no indication that it is working resulting so I click add article again resulting in multiple articles being added