Reviews for HelpCenter: AI FAQ+Help Center

easy to use, self explanatory. quick and efficient .Free to use . I didn't need to google how to use this app or watch a video, which saves time. Thanks for this app

Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.

ENDER LEGARD

2019-07-23

United Kingdom

Great app to build a FAQ page. Easy to use and robust. Works without issues on my theme. Super happy and would recommend to anyone.

I have used this app in my store, it made things much easier, it's easy to navigate and use, and sleek, I highly recommend using it to anyone plus it's FREE.

This is a no-fuss, easy-to-use app that requires absolutely zero coding and doesn't cost a thing. Exactly what I was hoping for.

This app was very helpful and easy to use. Was able to implement it onto my site and get a good looking FAQ up and running within a few minutes.

Not only is the app a breeze to use (the UI is amazing, even the font sizes are easy to adjust, very easy to publish it in parts, etc.), but, true to their name, the support behind HelpCenter at Vertex is amazing as well! We're using the HelpCenter app for an Arabic language site, and HelpCenter doesn't support Arabic / Right-to-Left text yet (coming in August). I got in touch with the HelpCenter team, a kind fellow named Justas, and he talked to his developers to make a few changes in our theme to support Arabic / RTL! They sent us a collaboration request in Shopify, made the changes themselves, and now we have a beautiful fully-functioning FAQ page in Arabic. For the support and the app, I would give more than 5-stars. Thanks Justas and the Vertex team!

ottimo! sono riuscito a costruire la mia faq page senza nessun costo. Per chi vuole partire con il proprio negozio è l'ideale...

I love this product's ease of creating menu headings and menu subheadings—great for organization and looks nice and tidy on my site's FAQ page. However, I wish there was an option to automatically collapse a subheading when another one is clicked—this would keep things tidier on the page, and prevent customers from having to scroll down, especially if on mobile. Also wish it was possible to change fonts and sizes—no option for this yet. Also spacing can get glitchy as well—there needs to be a paragraph spacing option or something to make it so that sentences/paragraphs do not randomly have double-spacing before/after them. However, hyperlinking text works great. For a free app, it is amazing, so thanks HelpCenter!

Very nice, it gives a professional look to the webshop. I would recommend this app for everyone who wants a trustfull website

I have used this app on several websites, It's absolutely fantastic. Easy to use, the layout is very easy to understand.

This app works amazing for my store. It also merges to the colors that are present in your theme. Perfect for my FAQ page

This has been a great tool so far. It is super easy to get up and running. I do wish they had a feature where, if a user is searching the FAQs and cannot find what they are looking for, the user can hit a plus button to send the question directly to us. This would allow us to triage an issue with that customer. To add to that it would be great to be able publish the Question and Answer back to my FAQs. Aside from that feature request, I really like this tool.

I used this app and it had all I needed, sections with articles and categories. It explains step by step who can create your help page.

Really great App, well thought out, and will definitely make things easier for customers to find answers to their questions.

For free, it's a great app. Some of the text in the admin page needs a tidy (for example, when you add a section the info says "Your FAQ category name" which is confusing as there are also categories.) But it's very good for a free app. Really easy to set up a nested FAQ page it minutes. The addition of a search box is nice too!

I used this app to put a FAQ section on my website. I LOVE, LOVE, LOVE it. It was the easiest thing I have done since starting my business. Highly recommend to everyone. It was a simple fill in the blanks application.

This is a super-easy way to create an FAQ page that matches your theme. No coding required, and the looks is great!

Very good app. This is the feature I have always wanted to achieve.Thank you very much for the developer.

How do I add it to a FAQ page? It's a good app but no help if I don't know how to add all my questions to a damn FAQ page?!?!

It's a great app, it works well, and it's really free. I have not encountered bugs, the customization is nice, it's perfect for me.

Great 'Help Section' plug and go app. Exactly what we need at this point. Also, dashboard is very intuitive and friendly to use

This Help Center app is so easy to use and customer service is responsive. Makes your customer service FAQ look neat and professional. I recommend it for your store.

Awesome app. I'm creating my FAQ page now and it is so simple. It's a user friendly and you can design your page in a matter of minutes. Thank you.

EXCELENT. It's so clear an easy to use. My shop looks more professional and great. I really recomend this.