Reviews for Google & YouTube

No EU support, so I cant use it. :(

Make this available to EU! I now can't use this platform after removing the old version meaning I am loosing out on many sales! Another reason why I am going to be leaving Shopify. Terrible that it is only available to the US!

Bethrichards

2018-01-23

Canada

Just awful. The old app worked just fine. Now I get all kids of errors and restrictions in the name of making things "easier". Bring back the old app so I can sell in Canadian currency.

A poorly integrated application with minimal control, that only does a mediocre job. Unfortunately at the moment this is the only comment I can make on this application.

So I have been using the original google shopping app for long time and without any issues and last few months, I was told that the app I'm using will be discontinued (maybe end of january?). Was told that the original app had too many issues so that is why they are moving to this app. But seems this app has more issues then the previous one and the reason why the first one has issues is that many shopifiers using the app does not know how to bulk edit to comply with google standards. And also talking with google, they are able to override certain errors that show up on shopify. So this clearly unfair to take away the old app for customers who know how to workaround it . I carry roughly 350k items so if it's been working for me for few years then it has to be mostly user error and not the app. I have so many items that percentage of error is higher then most , but mangaed to get it too work. So this review is basically stating to keep the old shopify app. It's quite unfair to just abandon something that was working because so many were not able to workaround the issues and just give up.

Terrible app. Beta tested this and was told there would be quick iteration. I told them it needed the full category list and bulk editing months ago. Cannot believe this is out of beta and they are recommending other customers use it. Shopify can be lazy but putting this out is practically negligent. Seems to be a complete misunderstanding of how the Merchant Center is actually used - the approvals process demonstrates this. If the UPC code matches, they will list it as approved even if it lacks a category, age and gender. Yes, that might technically be approved but you can't use it an ad.

I was using the app until it was suggested to upgrade to the shopping channel. Big mistake. Lost all momentum. Sales are down. Shopify gurus can't seem to fix errors that keep happening over and over. Also sending the wrong shipping pricing to Google! Giving the highest priced shipping method. The gurus do not sound like they understand what is happening. Very disappointed. Thinking of trying a different Google Shopping App.

Why is it only available for shops selling in USD?

I am a US seller. and this shopify app is great. It worked absolutely fine for my store. I read the reviews and was not sure so I call in to Shopify multiple times with my questions. They were all answered by the shopify gurus and I trusted them as I always do. Thank you Shopify, for this app.

Bootstrapfarmer

2018-01-10

United States

No customization of description field which if you have content on your product page means you cant upload to google shopping. Also many options are removed. This app should have never made it out of a beta environment.

I got an email saying "Switch to the new Google Shopping channel before Jan 31, 2018" This upgrading just wrecked my store selling on Google Shopping and ruined my Facebook Product Catalogs. It only has a few Generic Google Product Categories. From the total 5,405 Google Product Categories, you get a drop list of only 14 choices and "OTHER." 14 out of 5,000? NUTS! When I upgraded, it lost the Product Categories, Gender, and Age for over 1,000 products. I have over 1,000 products with no way to bulk update. I have to update and save each product one by one in a web browser. Image the downtime, lost sales and labor cost!!! No bulk edit. No CSV edit. Nothing. I am ruined. This thing is not anywhere near being functional for any type of business. It is like it was made by people with no idea who uses it and what it is used for. The FOUR MOST IMPORTANT parts of any Google Shopping Feed 1. The Product Category 2. A unique Product UPC Code or Manufacturer Part Number or SKU 3. Shopping campaign labels 4. Bulk Edit critical values With out those four features, you got nothing that will work for anyone.

Very very sad that you cant use this application in Europe!

Terrible soultion by Shopify. DO NOT UPGRADE from the old app. Lost all my custom columns and work that was done for age, product category, gender.... Need a solution to edit these in bulk. Missing most product types

A long time Shopify customer and I am very disappointed the way the migration from the app to the channel was done. All my product feeds were deleted and I have months of work to repeat. DO NOT DOWNLOAD! UPDATE 12/20/17: It has been over a week since we have migrated and still no solution. The Shopify Gurus all seem to be unfamiliar with the channel and all have different solutions that do not work. Again I repeat if you want to keep on selling on Google via Shopify find another alternative to submit your feed. Downloading this channel will only give you more headache than sales. UPDATE 01/03/2018: It has been over a month since we switched no solution found. Lost a huge amount of revenue and I keep on getting issue after another issue with the channel. Currently, the channel is sending the wrong shipping fees to merchant center (Last time I checked my ads showed that I am charging $210 for shipping when I have FREE shipping on my shop for all orders...) Support has been absolutely useless with everyone giving another lousy excuse...

Good Morning, I need to be able to change the GTIN because is rejecting all my products for that. The google category is not that cool, not complete. The merchant center link is not clear. ONE SUPER IMPORTANT THING IS LABELS, WITHOUT THEM I CANNOT MAKE MY STRATEGY GOOD. Many things to improve, hope you hear this comments because this is one of the first sales channels. Thank you.

Did not include the capability to specify the product group category when you fall into the "other" category. My products are being tossed into random categories. Guru's have not idea out the new product worked, what the old one did, nor understood how the feeds for merchant center worked Once you move to the channel..you can't go back.. Email sent out by shopify gives feel it is a mature product and you are getting the opportunity to cut over early. For such an important revenue stream...sure seems like a sloppy rollout. I've been with Shopify for a while and pretty surprised. I would think that the email they sent would be very clear about these risks...and that Shopify would provide the ability to go back to the older app if needed. curtis

Cannot use with EUR. USD only.

Just awful. App doesnt work at all and shopify support has been 100% useless.

this app gave me cancer. avoid at all costs.

need old version, i have 300 thousand product, this app only support 10 thousand

DO NOT UPDATE! Downloading this new app version and deleting our old Google Shopping app was a huge mistake. I have since had to disconnect the account and try to get our feed going another way because this app is so awful!!

Sockgeek

2017-12-24

United States

Horrible horrible. Much worse than the old app. DO NOT USE if you have products with variants. Variants don't matter. Only the core product matters.

There is a reason why most Americans can't point to Australia on a map. This app cannot be used outside of the US. As said before, pathetic.

Doesn't work with EURO !! SHOPIFY PLEASE !

Doesn't work with currencies that are not USD. Pathetic