Reviews for Google & YouTube

pointless app, only works for USD when the old version used to work for any currency

Thisbluebird

2018-06-15

United States

I'm sorry Shopify.... I rarely ever write reviews here, but this app is astonishingly bad. Update 6/14/18 The channel feeds your "shipping" rates to Google Merchant Center. It is supposed to feed the lowest rate to GMC, but it does not, it feeds the highest rate. In my case it is feeding Priority Mail Express. This means that shoppers on Google will think that all your products are super expensive to ship because they will not be shown your default shipping rate, which is usually the lowest rate available for whatever service you are using. If you edit the shipping data in GMC, Shopify will simply push the higher rate again and it will overwrite your correction. I just deleted this channel and started using a paid app. All of the new products that were added to my shop while this channel was running, have now lost all the Google product data that had been entered. Original Review The previous version was extremely basic and not easy to use, but what little useful functionality it had, has been completely removed from the new version. Here's a list of issues to save yourself the time and pain I just went though, there may be more issues than this, I just haven't encountered them yet. New app creates a "Channel" and is not really an App. It does not appear in the Apps section on your dashboard. It does not save product categories, custom product status, gender, age, or condition. I think it actually reset all the conditions to "new" regardless of their previous setting. I don't use MPC or UPC so I don't know what happens to those. The old dropdown list of categories is gone, so you must know the full path to the category and manually type it in. There is a handy link to Google's help page explaining categories, and from there another link to an excel or text file download where you can manually search for your category, then copy/paste the string of text to the Shopify screen. I have nearly 3000 products, so I was forced to pay $30 for another app to do true bulk editing. The 3rd party app process to fix the missing data for category, custom product status, age, and gender, and condition, took six hours to run because each of those data points had to be updated separately across 3000 products. They removed the Search function from within the Channel/App. It just shows the same tabs of the first 25 of your products in pending, rejected, published status, with forward/back arrows to scroll through the products. If you know a particular product has an issue, you can't find it within the Channel/App. You have to go to the general products area, search for it, then go to the "More" link at the top of the products screen, then click Google Shopping Data, then a window pops up with the data. This also means that for each new product added to your shop, you will have to remember to save it, then go to the More link and open the Google Shopping data popup to add the info. The Channel/App screens are sorted by oldest product first, which, if your store is selling well, are probably sold out products anyway. From the Channel, if you select multiple products and then click Actions > Edit you are taken to a standard Shopify Bulk Edit screen where you can add or remove columns, but you cannot sort by the columns, so if you have a mix of data and want only to fix the ones that are wrong, you have to scroll down and do them one at a time. The previous method of bulk editing at least provided you with a way to select multiple items in the list and then select a data point from a dropdown and change it to the new data. The Channel/App screens update the product status painfully slow. Google Merchant Center showed products were submitted and approved long before the channel said they were, the channel kept showing Pending on products that were already approved. For several days GMC showed a different set of "rejected" products than the channel showed. Right this minute, GMC shows 10 products disapproved, Shopify shows 0 rejected. Shopify shows 4 items pending, GMC shows 0 pending. Shopify never shows the total number of approved (or even total submitted) products so you will never really know if the numbers match what GMC says you have submitted and/or approved. The functionality to re-publish products to Google whenever you want has been removed. Now products only re-publish if the channel detects something has changed on the product.

The August Tree

2018-06-12

United States

This app says that my products are approved for Google Shopping but when I opened my Google Merchant Account, it has been disapproved. They do not show the same data. I've gone back and forth trying to fix things and this Shopify app keeps saying it's approved and the merchant account keeps saying its not. It is a scary app to use because it makes you think that your products are all okay and showing in Google Shopping but it's not - it looks like a cover-up for a bad job with creating the app.

Even if your store runs in USD do not waste your time with this app it is a complete mess. We were running successful Google Shopping campaigns with the old Google Shopping app but were forced to upgrade to this new one. Almost all our valid UPC numbers were being reported as not valid gtin numbers after the switch. Shopify support said they must not be valid, but some were working while others not but all UPC numbers were purchased in the same batch. We provided proof of the actual UPC scans to show they were entered correctly but Shopify still says the problem is on our end. Going to switch to a different feed app and see what happens then, will update this review with the results. June 9th update: We installed the Google Shopping feed app from Adwords Robot and everything is working great again. Nothing changed on our end so our UPC numbers were not invalid as reported by the Shopify Google Shopping app. Really disappointed with Shopify support in regards to this app, they are usually great but in this case they either couldn't or wouldn't address the real problem and forced us to find a different solution. Maybe this app works correctly when you're starting a new store but it definitely did not work for us.

Why release this when it's US$ only? It's a joke???

This app is useless only works if your store sells in USD. Shopify needs to fix this asap!

Sands Made

2018-05-17

Australia

USD only, useless, why even bother releasing it?

Useless. USD only and no way to uninstall it.

Not sure why this app is getting all of the negative reviews. It works very well and it has been attributing to the majority of the sales on my store. It is a must try!

Doesn't work, Shopify at it again with only allowing USD businesses. Probably about time to change platform if this is how they treat long term customers Shopify Customers.

No EUR currency option. Only catalog in USD currency is accepted.

Beyond Polish

2018-05-05

United States

Negative 5 stars. This failed app is causing us thousands in loss sales. Did not want to update due to the reviews, but Shopify forces the upgrade. A month later fail to publish products stating invalid GTIN. They were valid before the update. Several reinstall and several re-syncs and still fail. Makes no sense why the older app is not an option when they are implemented differently.

Does not transmit necessary values (color, material for example) unless an additional, unnecessary, and sometimes impossible variant is added. Necessary field values should be editable either via metatag or the dialog should contain an option to add these values without messing with UX.

This app was working perfectly and flawlessly. Now any new item that's added to my inventory is not updating. I have custom items with no GTIN and it's still asking for it! It's denied all newly added products adding to google shopping. Not good. Please fix.

Why did it change from the previous version. Can't us this now because we don't sell in USD

Fix this ASAP as well please introduce outside of US shipping and currencies.

Won't even let me "Connect a Google Account". Button does nothing.

Sams Medical Supply

2018-04-14

United States

terrible update, products that used to sync to the google shopping don't sync anymore - search products on google shopping and it says shipping cost is $80, says products that are not approved are missing barcodes add barcodes and still not approved so much manual work to fix errors and nothing works like it used to, then it tells me i don't have a sitemap, like whoever decided to update this app needs to be fired because it was working perfectly fine before, this update sucks

Shopify insists that they can only transmit one shipping option with the feed and that they have to send the most expensive one. The result is that a $10 item shows a shipping cost of $30! I can enter an alternate, more affordable shipping service directly in the Merchant Center, however it gets overridden daily by the Shopify feed. Perhaps they should outsource this app to the folks who developed the eBay feed - that one works great and transmits ALL shipping options and lets you specify the order that they are displayed.

It's not you. It's the app. I called Shopify support to see why google shopping was no longer working for me. There are a lot of things one could "try" but ultimately the API is broken. It's not working for anyone (as evidenced by the reviews here). So you're probably better off not spending a lot of time trying to get this thing to work.

Terrible App. My ads have been down for 1 week because the feed API won't sync between Shopify and Google Merchant Center. There is *no* support from Google - this is useless. I will try to reinstall the 'old' Google Shopping app because at least that worked.

Where is the previous app?????? This app is of no use!!!!

You have to rechange the currency and all of that, only to find out that it doesn't even push to countries outside of the US? Okay...

The new Google Shopping "app/feed" is a total joke! Completely useless! Why fix or change something that worked relatively well? 1. Does not appear to sync. 2. Items with Barcodes/GTIN's applied, still "Not Approved". 3. Items with no Barcodes/GTIN's applied, "Approved". 4. No way to search the "Approved, Not Approved, Pending" lists in the app/feed. 5. Cannot export the "Approved, Not Approved, Pending" lists. 6. Should be able to access Google Shopping settings at the product level in Shopify. You cannot. Instead you have to manually scroll through lists in the app/feed to find an item. Is this a Shopify April fools joke? How can a "developer" look at this app/feed and approve it? Unbelievable.

WOW what a disaster of an app... I made the mistake of uninstalling the old app because I wasn't using it and now that I'm ready to tackle Google Shopping again this is what we have available? I'm in Australia so of course, can't use it because of the $USD requirement. My opinion is that Shopify did this on purpose so that we have to use the paid apps.