Reviews for Google & YouTube

Yes the support provided is just great. The software itself is a very friendly one. In addition to the extraordinary quality support provided by Shopify Support Team!!!

i wish i could say something good about this app and the support i have received so far. the list is so long. despite authentic google channel it doesnt give any access to the feed. for which i have to use other apps and their charges are too high. its a real shame. i have 130k items which are suffering since the time i have started the store. datafeed items app are too high. i have 2 stores and both are suffering.

Well the automatic update when changing your item to Google is nice but you keep getting suspended if a product not right and the problem is very vague leaving you pulling your hair out to fix. Now the bulk editor needs lots of work. First it list every item in my store to go through to pick what I wat to make available to google. Now way to search in the editor. So instead I find my product first and then edit it alone. Would work fine but that's when the problems start. You have to use a drop down menu to pick certain item fields, in the main bulk editor that is not a problem it is there. In the individual product edit the fields are there BUT there is no info in each drop down menu so you can't pick what google wants you to. You can't manually enter in the fields either. So I must send my products to Google incomplete. Then you get not listed because you have missing fields. So now your able to fix it. A whole lot of extra work for sure. Also Google is no help and the Facebook people are even worst on that app trying to open a store on the FB end.

useless app, our account got disabled for misrepresentation policy (which is a mistake) we tried to contact the support to request a review, it's like if we talk to a bot

I have over 159k products but it only picks 65k and they're reject most of the products. Their support is useless.

Don't use this app, it will get your Google Merchant account suspended due to "misrepresentation". Google support is utterly useless, if you try to talk to a human they'll tell you gems like "I suggest that you ensure that everything is in line with our policies." But it seems to be caused by errors from this feed, which there is no way to correct.

This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.

Capital Golf

2021-08-19

United Kingdom

Horrible Customer Service - shopify not google - The app makes lots of errors on the feed (not showing the url). Support are bad, the app is bad.

This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.

This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.

need to add custom labels at variant level. as i does not want to advertise all variants of my product.

This app no refresh the feed on merchant center. just created a product when I config but don refresh the stock nor changes in the products. I have 1 month with me feed outdated. and on the documents or help articles dont tell anymore about that.

Prince of Scots

2021-08-06

United States

Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.

Worked well until it didn't and then it was a disaster. Google closed account for Misrepresentation on 18th June after we updated our URL. All all the information is fed through the App from Shopify we have been unable to resolve. We have lost c£10k in the last 4 weeks and will be out of business soon.

Awesome app, love it it when everything is integrated to google. A few years ago we didn't have this so this a great step forward for people running small businesses who do their own advertising.

This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.

Mystic Moon Shop, Inc

2021-07-01

United States

I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products

No stars for you google. I am just tired of trying to get my acct unsuspended for misrepresentation. I have removed all content and products, double checked all my feeds and on and on and on......I feel this is quite possibly the worst offense you could do to a new aspiring business. This experience has been so unaspiring, While trying to protect consumers you have crushed the small business as well as cost much time and effort to no avail. Let me know if you ever get it right or Can just tell me the offending data or lack of.

please help me how to edit expire date in content API my products is expiring after one month. this app automatically add wrong expiry date

Does Not Work...Has Not Worked For Years...How there are so many good reviews is beyond me! Only reason I looked at trying again, but I can see that most people have the same issues I have. This should be a number one priority or so you would think! Please don't respond from Shopify telling me that you are going to look into this, just do something!

one of the worst channel to deal with Google gives you so much hassle with no reason keeping suspending my account day in day out

I have been having so many problems with Google Ads/Merchant centre, I have also had massive problems with Facebook. They blocked and suspend my accounts. I have had to employ a marketing team to trying and sort the issues. It's costing me big time and I still haven't had 1 single sale yet!!

finally my feeds are live on Google but it affected me badly. now I am paying triple amount for each click.

I keep getting suspended for misrepresentation. I understand that it's an issue on Google's side but it seems like there's not really a checklist to help users out on the Shopify side. All we have is a vague merchant center policy we can read through and based on other reviews, it seems like doing everything right isn't enough to get things moving. Can you at least tell us that someone from Shopify is speaking to someone from Google in order to fix and avoid such issues. It's frustrating in ways that you cannot imagine...

If I had the same issue with always has. It doesn't care! And then you contact Shopify and they tell you that is Google's problem and Google tells you to something else it doesn't get back to you at all! it is confusing you to say everything went through fine and that I'm approved to start running ads and everything and then the very next day everything's disapproved again like what do they want from us!? We are businesses trying to make money and advertise and earn a living..... Keep saying misrepresentation and then when you fix that it says something else it's never ending laundry list it doesn't work!