Reviews for Google & YouTube

I would like to know why Google is all of a sudden claiming misrepresentation on so many including us. What is going on? Why are suspended? Why should I continue to do business with Google at all?

Very unhappy with this app and with Google. Everything was sailing along fine and smooth until I changed the name of my website last week. Almost immediately, my Google account was suspended for "misrepresentation". Wait. What? Yeah. Since that time, I've tried every which way I know to resolve the issue - all to no avail. I have kept asking for reviews of my account and Google allegedly reviews my site but still won't advise me as to what's being "misrepresented" so I can fix it. It's like David (Doug) versus Goliath (Google). Now, over the past week, I am hearing a lot of other people/businesses are also having the same issue (Google is citing them for "misrepresentation" too - it seems to be the "in" thing now). And, the only thing I can figure is my name change has thrown Googles computer/servers off and, while their servers are crawling my same site with a new name, perhaps they "think" its a different site? I don't know. Additionally, when I look at my product listings in merchant center, most of my products were last fed/crawled/updated in September BEFORE the name change and there doesn't appear to be any way in the app or in merchant center to force an updated feed. So... Google won't tell me whats wrong, the app won't tell me what's wrong. So I am left with no choice but to close/cancel my Google accounts and remove the app - clearly a real pain in the XYZ. So much for all the work and effort to try to make Google happy. In any case, I don't need this added aggravation, nor does anyone else and, whereas Google refuses to advise me of what exactly is wrong, I have to conclude there is nothing wrong and this is a case of false accusations. If business partners cannot trust each other, it's time to separate.

Natural For My Baby

2021-10-20

United States

Same issues. Does not work. Google requires GTIN codes and if left empty all your products will be disapproved. I create custom products and it doesn't work.

Jungle Aquatics Pet Superstore

2021-10-18

South Africa

Simply does not work. Google requires a GTIN code and if left empty all your products will be disaaproved. Also takes a week for the feed to load any changes and review. Not worth the effort, make use of alternative apps on the App Store to feed to Google

Same issues here. We are very much unhappy. It was working great but stopped working from around 3-4 weeks ago without giving any notice or issues. Still it's not working. Our sales and traffic are lost too much. Please investigate ASAP. Thanks.

I am very very unhappy. This app had a bug of which they did not inform their clients about and all my products expired off Google (after running smoothly for years). That led to my Google Business account being unverified and disappearing off Google and now the only way I can get verified is by postcard (22 days waiting period, if it ever arrives) I have lost SOOOO much money and my Google rankings that I worked so hard on are all gone. I have send support requests and no one from this app even bothered to get back to me. I would not recommend this app as their clients are not important to them. They killed my Business.

Hello! I would love to use this app but Slovenia is not listed as a market. Is there any chance this will change in the near future? Thanks for your reply!

I'm really struggling with Google over the use of this app. I'm getting conflicting info between my shop and the merchant centre. I uploaded 50 items from Shopify but merchant centre is only showing 45, then Google suspended my merchant account for misrepresentation, and just sent me a link giving many reasons as to what they class as misrepresentation. 4 emails later to them, they keep sending the same link with the misrepresentations on. They won't even investigate what my particular reason is to why its issuing a misrepresentation suspension. When the app is working well, its great, but when it isn't, it is so not worth the hassle it brings with it.

All products not synced with Google Merchant Center. Reached out to support more than a week ago and no replies till date. Sad to say that customer service seems to be non existent

I've used this app multiple times in the past with success however on my most recent installation, I'm unable to get any of the Google Shopping App Conversion Actions to verify. I've reached out to both Shopify and Google Ads support and like others have mentioned, they both recommend reaching out to the other. Seeing as we're relying on the app for gtag and conversion action implementation vs. adding code to the the theme, I'm at a loss for how to troubleshoot.

I've spent months of fixing "contact us", "misrepresentation", etc. and google just keeps sending the same requirement with no clear answer to why my account is suspended. They told me to activate my ads account. I spent money and won't spend more advertising with them is my account is suspended.

728 products still not published to Google. I have done what it has requested and changed/ added details for each product but still not approved and still products pending! Complete waste of time. It looks like everyone else is having the same issue. You need to sort this out as soon as possible.

Google knows what they are doing. The process of setting up and connecting your google merchant account to your Shopify is streamlined, but when you have issues it's a little challenging to understand the right protocol. But overall it does what it should.

100 percent of our products are custom, when Shopify updated this app a few months ago, I lost thousands $$$ since then on unperforming ads and loss of traffic, since then do to my products were not showing properly on google searches. This is because the app has a bug that its not letting google know that my product identifier does not exist, which means that the app is not letting google know that my products are custom and do not have a GTIN or MPN. After months trying to figure out why my products were not showing consistently with Google, Google told me that do to this issue I am loosing about 80% of my traffic and not getting any organic shopping traffic!!! After speaking with 3 different shopify support agents, Shopify told me the other day that this option is not necessary and will not have any negative effect on my listings. THIS IS NOT TRUE. I manually updated my Google feed with Identifier exist to NO which this APP fails to do and let me believe that it is doing so, Now my two store is starting to show improvements on the listing and orders are coming in more frequently via Google, after months!!!!! Being a small business owner and relying 100% on our online stores to support my family, I feel that Shopify google app and its support let me down. This issue can be tested by going to a product listing - More Actions - Google App and check mark "this is a custom product". This check mark should be letting google know that the product have an "identify exist" with a value of "NO". It doesnt do this update which is a bug on the app that will be affecting ALL shopify users with custom products that are similar to other products. Google app will eventually override my feed via the content API and give me issues again, which is what I am worried about!

I spent a year trying to fix this: Account suspended due to policy violation: Misrepresentation error, but every time I ask for re-review Google always sends back requirement. I already fixed those requirements, but Google never said what I have misleading on.

Im still waiting for support i got products thats been pending over a week and wont upload to Google or sync correctly products I have deleted days ago are being disapproved even though I have removed them days prior might just have to delete this app and start fresh so my merchant account doesn't get suspended.Shopify needs to get it together and be accountable for issues like this or retire the app because your app is causing alot of peoples accounts to get suspended,you preach about how Google is strict however your support response time is un acceptable waiting for your response will get your account suspended. Best thing to do is delete the app from your store and the products if you see them quickly being disapproved so you dont get your GOOGLE account suspended and just go with a app that you have to pay a couple of bucks,it will be less headache.

The feed is not refreshing, example: I have changed some price in the shop and the feed not changes... so G-ads disapproved the items... then I found out in the Merchant Center the products will be expire in 3 day, because the feed is not refreshed in the last 30 days. I have tried to remove then add item to feed... not worked. Also tried the add new products to the shop maybe the feed will be refreshed, but no luck. So in the short term the APP was good but after 30 days it is useless. :( We just created a manual feed...

Não funciona os preços comparados no APP. O APP coloca os preços comparado como preço principal no Google Ads. Muito ruim.

Parecía que todo saldría perfecto, dando clic por aquí según las indicaciones y pues nada, que hasta me indican que me han suspendido la cuenta, me ayudan por favor.

Ürünlerimiz 6 aydır hiç onaylanmadı müşteri hizmetlerine yazıyorum destek yok. Shopify ve Google bu problemi acilen çözüme kavuşturması gerekiyor. Başka web sitesi alt yapı şirketleri bu problemi yaşatmıyor, direk google de reklam verebiliyorsunuz ama shopify da gerçekten çok zor, tüm ürünlerimiz doğru yüklendiğinden eminim ve onaylanmadı, reklam bile veremiyorsunuz. Eğer bu problem çözülmez ise Yakında shopify ile de çalışmayı bırakacağız. Saygılarımızla

NomadShop

2021-09-08

United Kingdom

Shame I have to give one star! the video makes it sound so easy, non of my products get approved I ask for review even thought i make so many. changes I don’t think they even review with an actual human I have asked for help literally begging no one ever replied! You do have to have experience and understand how it works don’t listen to video its whole lot of bs plus they still take my money for ads they don’t approve!

Helen Jon

2021-09-08

United States

As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.

Emerson Fry

2021-09-08

United States

None of our products have been approved. 250+ products have been in "pending" for months. We've submitted four tickets over the course of that time period and gotten no response. For the products that have not been approved, no reason is given by the app. I followed several Shopify tutorials, and I still cannot find the issue. One tutorial suggested that the app should tell me why certain products are not being approved, but that has not been our experience.

Installation is easy, but Google disapproves all products without any kind of help on what needs to be changed to get them approved. Contacting their customer support also doesn't help, as they simply refer you to their general list of requirements, which contains hundreds of entries. This makes it impossible to identify changes needed. Very disappointed.

It was great in the first few days, but then all of our five thousands products got disapproved from enhanced listing and google do not give us a particular reason. We cannot find the solution from the articles provided. Many products were moved into pending without a reason. There is no useful support at all.