Reviews for Google & YouTube

the app doesnt open or load. Is there anything you can do? ............................................................................

The main issue that we have is the GTIN missing issue, but apparently that's old news with the amount of reviews and the inability for the issue to be fixed. Either support doesn't have the authority to float this critical issue up, or there's a brick wall between Shopify and Google. Either way, not very reassuring. Through testing it has become pretty clear that either column for GTIN on the data being sent to GMC either has a bad naming convention or bad path way assignments as GMC will pull all other data but the UPC, which is on the data sheet going to GMC - it just gets read on the GMC side as a blank cell. The thing that is really irritating is that although we cant fix this ourselves, it cannot be that hard of a fix.

My account got suspended because of Account suspended due to policy violation. The feed is inputting invalid information. Google Merchant Feeds are incredibly particular and if the automated feeds are setup wrong. You will be flagged as spam or a bot.

I cannot get any support for this app. Shopify tell me to contact Google and give me a contact link. Google tell me they cannot do anything and tell me to contact Shopify, (because it is Shopify who actually created the app, not Google).. Even when talking to a Google representative, they can't seem to help with Google merchant, ads or analytics, or help me to integrate this with Shopify correctly. I just keep getting messed around and not one can do anything.. Initially the Google channel did work for a month when I first integrated it. But after I paused the smart shopping ads for a month, it was never able to work again. However it still says active and I cannot remove the campaign or start a new campaign (because it tells me I already have a campaign running).. I have problems with Gtins and barcodes as well, I've updated them numerous times and still I have problems with this. It is incredibly frustrating and depressing that I cant get any help from Shopify or Google to assist me to properly integrating the google shopping ads, which are fundamental to getting traffic to my store and making sales. Same with the Ebay app as well. It just doesn't integrate properly with Shopify, and no one seems to be able to fix it. It feels like Shopify is easy to add a few images and text to your site, but incredibly hard to use to actually run a business that makes sales through advertising products.

Google Ads does not detect the conversion tags that this app should inject on my website. As always, Shopify shits on the apps they do... I had a bad experience with Facebook sales channel made by Shopify in the past.

I installed Google channel and it automated a Smart Shopping campaign for me and it was working beautifully for about two weeks, but then Google Ads Manager prompted me to upgrade my campaign to Performance Max, indicating that ALL Smart Shopping campaigns would be switched to PM in July and that I should do it early to reap greater results sooner. So, as there was not an option to do this in the Google sales channel, I did it directly in Google Ads manager. Now, the old Smart Shopping campaign was disabled and the new PM is not getting as many sales. And, both Google Merchant Center and Ads Manager appear to have completely disconnected from Shopify. Conversions, budget, cost not updating in Shopify at all. When I go to the Merchant center, it tells me the I should connect Shopify's Google channel to advertise, but I'm already advertising! I'm concerned that my conversions are being missed, and that when I update or create new products in Shopify they will no longer sync automatically with Merchant Center or Ads but I have searched high and low for tutorials on how to fix this problem, as it's new. If google is forcing all Smart Shopping campaigns to switch over to PM, then surely this is going to be a big problem for everyone using Google Channel? PLEASE HELP! Thank you.

my products suddenly stopped showing by google ads, mailed, called, they there is no account issues but still my problem is not solved

For a free app/sales channel integration this can get you excellent results with both free Google shopping listings as well as smart shopping campaigns. We were seeing 15-20x ROAS on our smart shopping campaign from about the 4th month after installation, continuing for about 18 months. Although those levels are not what they use to be now, they are still decent. It’s important that you have a Google ads account and merchant center account set up and that your online store meets all of Google’s policies before connecting to your Google account. Once you connect your store to Google they will inspect your site and product listings and if your site does not meet all of the requirements then Google will suspend and possibly ban your account and it can be very difficult to get it resolved to try again. The app itself is a bit buggy and clunky. One major issue is that, even if you have product UPC/GTIN code entered in your product setup pages in your admin, Google will show your products as having no GTIN. While this doesn’t completely prevent your products from appearing on Google shopping listings & ads, it will suppress them from many search results and cause them to rank much lower. To fix this, you must go into the Google channel app and go to your products and change the ‘custom product’ field to ‘false’ for each individual product (it is blank by default). If you have a lot of SKUs this can be extremely time consuming, as you can only bulk edit fifty at a time, and each time you save, it starts you back over at the beginning of your list of products. There is no option (like in the products admin) to sort, filter, or bulk select more than one page of products. If you have 3000+ products like we do, expect to have to search, page by page for individual newly added products, only to be able to ‘fix’ one product and then start completely over from the beginning again to find and fix the next. These issues are the only reason for not giving a 4 or 5 star review.

I won't recommend using this! Since it is not working properly! The google shopping campaign must be done via google ads directly! This app is useless just like the support team of google ads.

I used this app and found it painfully useless. With each update of the feed to Google, my products were disapproved because my polo shirts were labeled as pharmaceuticals for some reason. All of my products showed up in the canned fish section, not under t-shirts, rash guards, or swimwear. I contacted Google about the issues, and they were unable to help. I was using the free version while all this was occurring, but they kept attempting to charge me for it. I was not over their item limit, in fact, I had removed most of my content. I eventually restricted the items to just unisex tees. I finally gave up on this app because it end up never working (zero views). After I restricted my feed to unisex tees, they were not populated to the t-shirts section, I was still stuck in the canned fish section (my biz name is tuna breff and I make cat-themed items). It was a headache and not worth the amazing hoops I jumped through to set everything up. I'll add that while Google was helpful, the same issues occurred with each feed update. That's what made it not worth using. It did not work correctly.

I just started using Google shopping for my business but I must say this "Google has the best customer service ever". I have tried all the platforms and I choose Google for my business. They're always ready to help

If you're using the Content API method for your primary feed to Google Merchant Center, the app will overwrite your sales tax settings in Google Merchant Center. This happens every few days. Shopify's support said: "this appears to be an ongoing issue that is affecting some merchant's. Our developers have been made aware of the issue some time ago but have not been able to provide a solution at this time. Other Merchant's that are continuing to use the Google Channel that are affected by this issue are using the workaround of manually updating their tax settings on the Google Channel on a daily basis." Leave it up to Shopify to recommend another app for basic functionality. Also, the user interface is hard to bulk edit and you will receive errors for missing data that you have already added to the products. Save yourself the headache and find another solution. This app is not worth the trouble.

Tenia mi cuenta Google ADS pero cuando instale esta aplicacion dejo de funcionar la cuenta de google que había tenido por años y que me generaba muchas ventas, tube que desinstalarla y todavia dice que tengo un software dañoso. Nada que hacer... muy decepcionado

Having major problems getting our products listed with no clear direction as to the reasons why. Not sure where to go from here

This is a review which should go to the creators of this app and also to Google Merchant support and Google Ads account. I have two online stores and when I installed the Google channel app, I saw my products approved for probably 10 minutes and then they were disapproved. The way it works is that I am not provided an exact problem, rather taken to a policy which states dozens of potential issues and I should go and figure out which one exactly I am breaking per each product. It is impossible to work like that. I got also my both accounts suspended, one for misinterpretation, the other one for broken checkout experience. Why don't you warn before suspending and put a yellow banner on the top of the account stating what the issue is exactly and if not resolved after an x number of days, suspend an account? I have been waiting for days for the account to be reviewed, when reviewed, I am getting nearly the same message and I am in a vicious circle not able to resolve the issue and make the website searchable in Google. Disappointing to say the least!

I used this app as suggested and and a lot of my products were approved. Then I was introduced by Google to Google Ads which I'm not that interested in and all my products were disapproved..

I have also gotten zero results from this app. If someone can follow up with me via email that would be awesome. I don't think I have anything left to fix, but am not getting results. Thanks

So for 18 month this app performed really well. impressions were decent and conversions were running at good levels. but then we dropped from average 80k impressions a month to 4k a month and the last 10 days zero. Cant get hold of google to resolve. It wont let me delete the campaign so I cant start a new one. you cant pause it and start a new one. all become a pointless exercise and waste of time.

I thought this app helps with connecting your products from Shopify to google and that you get the customers through google to your shop on Shopify. Only have experienced problems all the time. Can't get the errors fixed. Doesn't want to accept the shipping method or tax, Very frustating. Most of the products are pending etc. Went through the whole process to figure it all out and get set up and still not getting any use out of it. Very disappointing.

I can't believe Shopify hasn't addressed the issues with this app! I have over 2k+ errors for books stating GTIN/ISBN error despite having the information needed in the sku/upc field. Big let down

I have had nothing but issues with this app. I have made all the requested changes, still not able to get it up and running correctly. I have even had an e-comm professional help me build my shopify account and install this app. Still doesn't work. About ready to give up.

I found that more of my products were not uploading to GMC, and I even changed my products many times!!! And I have all my items approved in GMC, but in this app, it says my items are not approved.

This app is not working. Our product have been showing as pending for over 2 weeks. We have reached out to support many times to see how to fix the errors with no help. Is there a shopify expert that can help let us understand what the issue is? This is the worst marketing experience ever. We are loosing money trying to figure it out.

This app is not working. I've had it installed for months and although it says 250+ products are listed, none of them show up in the Google shopping tab. When I go into the edit page on Shopify for my products, it's difficult to actually fix many of the problems that Google apparently has with my listings. But even if I add size, category, GTINs, etc. The listings are still no where to be seen.

I used the application to connect with my Google channel but it doesn't send correctly the product feed to google merchant center when my products have variants, it appears error in all my products "Product availability needs to match your product landing page." and I can't create ads. I have invested many hours in reviewing the products without being able to publish them. I'm sorry but it doesn't work for me.