Reviews for Fraud Filter

This has saved me thousands otherwise I would just have sent out the orders without doing due diligence. Sometimes it flags honest orders as a risk but these can be checked quickly and easily. Completely eliminated fraudulent orders for us.

It's nice to have peace of mind about orders. However, it would save space and eliminate clutter if there was an option to create a rule for multiple addresses. I occasionally get suspicious inquiries and I would like to put them all under one rule that would filter ANY address in the rule. That would be much more useful than having an individual filter for each address because the filter needs ALL addresses in order to work. In other words, I'd like to be able to have a single rule that filters ANY address in a list.

Absolutely useless for digital products!! I have someone set up to be blocked and it let them purchase and sent them the digital product (they downloaded it), then refunded their money! What is the point in that? Uninstalling now and not impressed. Just another half-arsed app.

This app doesn't work, we've set filters upon filters and none of the orders get caught. Don't waste your time.

Bluestreak Crystals

2017-11-10

United Kingdom

Been using this app for sometime. It does filter and cancel orders but you have to take care to configure the filters correctly. The functionality is limited, missing basic requirements such as searching the contents of the filters created. This app is needed to prevent fraud and block undesirables, but it needs to be enhanced.

Is this app a joke? Come on, Shopify. You can do better than this. How often are fraudulent orders re-using the same details? In our case: NEVER. So, I could set a "filter" that would flag an order if someone used the same contact details, but it's totally useless. We need REAL RULES: e.g. deny or flag an order if shipping location is X number of miles from order location. While we're on the subject, even without this app, Shopify could do more to make super-clear when an order is suspicious--not just a little triangle with exclamation point, how about a red banner across top of order page, highlight background of order with a warning color... WE SELL GIFTS. So, how are we supposed to know that an order is fraudulent just because someone places an order to be delivered to another state, anyway? Should we call/email every single customer prior to shipment? That's a really productive use of our small-business, work-at-home-parents time, definitely. It feels like no one is really looking out for us: someone buys an item from us (that we've paid for), we ship it out, and then LATER... not only are the funds withdrawn from our account, but we're levied a $15 FINE?! Someone got our merchandise, Shopify got processing charges, a bank gets a fee, and WE GET SCREWED. What a lovely system.

Works just fine filtering out carders dumb enough to repeatedly buy items from your website even after being exposed. https://www.vapepeople.co.uk

Horrible app. It definitely doesn't do enough for you and has not enough flexibility. I lost money using this app rather than it helping me. I'd highly suggest that you do this yourself than rely on this app that is poorly constructed and designed to have you actual fail more.

Great app! Male Enhancement/Sports Nutrition/Weight Loss www.musclephenomsports.com

Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.

This app only works if you know a specific email address, IP address, etc. that you want to block. It won't block general terms, such as if the CVV doesn't match the card, or blocking a "high risk" attempt. Really frustrating.

Terrible, does not block any order regardless of the method you use, email name etc..

I would recommend this app to anyone it has helped my company to keep all fraud charges away. It detects fraudulent accounts. Install Now

Luckily, I've never had to use this app but I like that I have this already set up on my store... just in case.

Very important feature - almost everywhere in the world!

Maybe okay if you are just trying to block a specific email address but you can't even setup a rule to check the billing address zip against the shipping address zip. Really!

Protecting the fraudulent intent a perfection, you can set up rules and it's very functional. Thank you, Shopify! https://mandala-the-wall-tapestry-cave.com/

What more is there to say? I love Shopify so I love their apps. I believe for the quality and functionality of their apps in general you can't go wrong with at least trying it out for a test run instead of an instant commitment. Not too mention - their customer service is top notch! I love working with Shopify - they help make me a better merchant!

After some dodgy to say the least reviews, we finally got round to adding this. It pretty much lets you setup rules to auto decline orders from people.

This app sucks. We have several emails, shipping addresses and IP addresses blocked and set to cancel the order, re-stock product inventory and issue a refund, which NEVER works. Some others we have set to issue a warning in the Shopify admin, which we never receive. Swing and miss, Fraud Filter. Do your business a huge favor and use FraudLabs Pro instead.

This app is great, especially as a free app!

Destroy the bugs and avoid the frauds! An amazing app on auto-pilot.

Great filter of bad transactions.

No more fraudulent orders since getting this app!

We unfortunately had an incident where a customer bought goods for a substantial amount and goods were dispatched. Your app allowed us to get a great deal of information that we could pass onto the police. The police were super impressed with the information we could provide them and did not just leave our case in pile. They have enough data to pursue the case.