Reviews for Facebook & Instagram

Easy and beneficial sales channel even for small businesses. Thank you.

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Using facebook and instagram has helped my online store tremendously. I would definitely refer current and future business associates.

Il y a un problème de tag des produits sur Instagram, comme si l'application se déconnectait régulièrement sans raison, c'est assez pénible.

Good

Shopify-Facebook integration tools are trash, and when they break, you'll get locked out of the Facebook account permanently. Then, Facebook support won't even answer your requests, save some time, and your sanity, skip it.

hello sir , my facebook account is not currently active to shopify store . plz help me. this problem

Great, i love it

It's very comprehensive, and its store feature helps me a lot in giving more visibility to the brand I'm creating. Also, my ideal customer is on the platform, which allows me to be where my customers are. Without a doubt, it's something I recommend.

I RECOMANDE THIS TO MY FRIENDS CAUSE IT'S THE BEST WAY TO BRING A TRAFFIC ON YOUR ONLINE STORE.

Ahora me está yendo bien.

All of a sudden late last week, we can no longer tag our products on Instagram (we can Facebook, but not instagram). Can figure out what changed, and having a horrible time, figuring out what happened and/or who to talk to about this issue.

Danger Close Apparel

2023-09-25

United States

This app is atrocious. I have orders being made through FB and IG, and they aren't syncing with shopify. I also can't fulfill the orders in FB/IG commerce page because it thinks it's connected to shopify, so the API is blocking fulfillment. The worst is, I had no clue there were orders being made until customers contacted my store. The FB/IG commerce page won't event let me refund the orders because it's waiting shopify to pull them. I disabled the meta channel, but it turned itself back on and caused this cluster. You would think for a billion dollar company, they could get their act right.

Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders? Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!

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too many challenges setting a business account, it's very frustrating!!!

I don’t understand. I try to verify my store and I am having problems. I connected with support and come to find out it was Facebook support, they told me that I need Shopify and they are saying the same for the opposite company. The only thing that is wrong is my business phone number. I can’t get help it is frustrating.

too stressfull

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i cant avaible to check my busniness page , can you help me to go through out.

Very user friendly. I makes it easier to integrate platforms

If i could rate this app 0 i would. Literally the most difficult app on here. I tried my best to give it a try. Im completely drained over this app. Support is absolutely no help either. I do not recommend.

always something not working, looks like developers don't give a damn is it working or not. Not sure how shopify allows it to be here.

It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.

Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, [Meta Support].