Reviews for Digital Downloads

A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.

Works pretty well, but lacks a few features that would make it more convenient to use. For example, there is no way to make bulk edits to the settings for all items - we wanted to change the download limit for our products, but there is no way to set them all at once, so we have to change each of the 1,700 individually.

Nebraskabison

2016-03-10

United States

Works great and easy to use. Don't even have to think about it once it's set up. I have this set up on a shop that fulfills physical items, but use this feature to make free PDF downloads available while still gathering emails. Since I use it to provide free downloads to my customers, my only wish is that for free orders all they would have to provide is name and email address - rather than still going through checkout like regular orders. I think that turns some people off from completing the process.

Thanks A lot ! Very Good And Easy To Use . http://the-best-manuals-online.com/

I agree with the last two reviews. This app was PERFECT when it allowed for manual fulfillment at a later date, but sent the download immediately upon checkout completion. Now, that functionality has been changed / disabled and support has given me a similar response, stating that functionality was incorrect (although, sounds like at least a few of us didn't think so). Maybe let the app do what customers want, even if it wasn't the original intent?

As per the previous review, I was using this app for the last 6 months and it was working fine, however it's stopped working now and I'm not sure why. I have tried contacting the developer but no answer yet. I have also tried re-uploading the digital files but that didn't help either.

I was using this app to deliver mix goods (a physical & digital product). At first, it worked perfectly. Customers could download digital good immediately after a successful checkout while they were waiting fulfillment of their physical item as described in the app's documentation. From App's Documentation Reminder "Customers will still be able to immediately download the digital content even if fulfillment is set to manual. They are presented a link following a successful checkout." All of a sudden it stop delivering a download URL following successful checkout. I contacted Shopify Support and I was told that the above Reminder was an inconsistency and that the app is not supposed to function that way at all. Which I still can't understand because it functioned in the way described in the App's Documentation for months. Shopify Support and the App's Developer confirmed that the Documentation that describes this functionality is an "unknown error". I guess they're happy that I reported it.

Outstanding app! I was worried about the import function and how well it would work, considering I had close to 800 products. Just had to do a few tweaks to my csv file, and I was ready to go. Thanks again!

Exactly what we've wanted. The app offers and extend functionality and if well integrated with the whole system. Just what you'd expect from Shopify's official apps.

I LOVE this app. Very easy to use and set up. My digital content is a PDF file with tutorials.I like that I can limit the number of downloads a customer can have for an order. Wish there was something I could do to is prevent customers from sharing that once they receive the PDF

About a third of my customers have not been able to open my downloads because this app requires a desktop computer to download it before transferring to a tablet or phone.

This app is almost perfect - just one glaring omission. Why can't customers who are logged into their account download their items from their order page? I know it's possible because both Etsy and Craftsy have that feature. I hope this is something in the works for the future. Otherwise everything is fantastic - great interface and very easy to use.

Thus far I have no issues with this app. I think there could be improvements with expiration of files and this is a longer term issue if a store gets really big. People will pass around the files and then the store's concept will fail. I hope you add updates to this with all the chatter about this :) Great product though!

This app has two major drawbacks: 1. You cannot set download links to expire after a set amount of time. This is bad. 2. Customers cannot access download links from their account page. Both of these issues seem like obvious features, and I can't understand why they aren't included.

This app is perfect for our store because we deal solely with digital files. It's easy to use too.

Excellent. This app is great for selling software and offer services.

This is a good app and I would rate it 5 stars if it wouldn't mark a product as fulfilled if "requires shipping" is checked. I have books that have 3 options: digital, physical, or both. I let customers add the digital for a fraction of the cost of buying both separately and it's been a great upsell for me. Problem is that if I have Shopify auto fulfill the "both" order it marks the entire line item as fulfilled and thus the entire order and risks that order not being fulfilled. I don't want to create several different products that are visible to customers and shopify does not allow hidden products or products with no category to be added to a bundle. I did contact shopify and they said I had 2 options: fulfull all orders manually or give customers a 100% discount code for the digital product. Both options are a hassle and I'm still looking for a good solution. As a side note to a below comments, I have received zero complaints about being able to download the file from the link provided, and had no problem figuring out how to set the download for a product.

We love this app. so glad we found it. It is super easy to use.

Would get 5 stars easily if it could do the following: * Allow users to get download link when they login to the store. It makes no sense how they can get tracking for their physical items through their account but cannot get a link to their digital download. * Update fulfillment fields with link to download. This will allow anyone using the API to get and display the download link to customers.

Nice app for digital content downloads and eBooks.

great app so far good no problems with i can recommend it is free why not try. gina mums-kidsworld.com

Great simple app if you sell eBooks or digital content with Shopify.

Great app! I have been using this since July with no issues.

I have been testing this for several days now and I have not experienced any problems. The download emails have never taken more than a minute to show up. I was wondering if anyone has been able to get access to the attachment URL as specified in the email template ({{ attachment.shop_url }}) but on the customer orders page? A great feature to add would be to produce unique keys with the download from a list. This seems like a standard feature on other paid apps but could work so much better if it was integrated with Digital Downloads.

App doesn't work very well, but when it does its adequate. I tried removing the app, then adding it back into my store, but it 404 errors on the subsequent install.