Desku ‑ AI Customer Service
Customer Service, Helpdesk & Live Chat for Customer Support
10 Ratings
4.9
Media
About this app
Launched: Apr 20, 2022, 12:00:00 AM
Customer Service Platform With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations
Desku is a customer experience platform designed to help online stores deliver outstanding customer service and convert browsing visitors into active buyers. It offers ready-to-use sales and support chatbots that boost revenue and quickly address your customers' most common inquiries. By centralizing all customer communications in one place.
- Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
- Order management: Edit, refund, duplicate, and cancel orders From Desku itself
- Quick responses: Resolve questions instantly using AI-powered ticket management
- AI CoPilot for Support teams to have all the customer details at finger tips
- Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Features
Real-time messaging
Social media
Live chat
AI chatbots
Multi-language
Real-time translation
Email chat
Voice support
Automated responses
Send transcript
Quick replies
Greetings
FAQs
Product recommendations
Surveys
Order updates
Channels
Live chat
Help center
Contact form
Email
FAQs
Chatbot
Self-service
Workflow automation
Order tracking
Feedback surveys
Escalation
Analytics
Rule-based triggers
Tagging
AI summaries
Customization
Business hours
Chat flows
Chat assignment
Tagging
Color and font
Chat window
Agent avatar
Pricing Plans
Team
49
- Upto 2k Active Bot Users
- Store Connect Upto 1
- Unlimited tickets per month included
- Live chat
- Chatbot
- Knowledgebase
Business
69
- Everything in Team+
- SLA
- App Survey
- Webhook Access
- Your Own branding
- Facebook & Whatsapp Integration
- Upto 5k Active Bot Users
- Multi Store Connect Upto 3
App Insights
Brands Using This App
Biqu Equipment
Electronics
62 collections•237 products•25 apps
Pro Bike Supply
Sporting Goods
4440 collections•47444 products•21 apps
Trendy Jendy
21 collections•141 products•18 apps
Elbilgrossisten AS
Vehicles & Parts
158 collections•562 products•15 apps
Aviation Shop
Apparel & Accessories
1134 collections•122075 products•15 apps
Controlled Chaos
Health & Beauty
32 collections•36 products•15 apps
BETAFPV Hobby
Electronics
167 collections•414 products•15 apps
Opalini Jewelry
Apparel & Accessories
14 apps
LEMMO
Vehicles & Parts
11 collections•20 products•14 apps
LetterSeals.com
Arts & Entertainment
109 collections•585 products•14 apps
LievKaart
Arts & Entertainment
41 collections•119 products•14 apps
Boulder Organic Coffee
Food, Beverages & Tobacco
20 collections•12 products•14 apps
Recent Reviews
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