Reviews for Custom Pricing: Wholesale B2B

Great app and great service. I had some minor problems after the app was installed. I took some screenshot, and mailed the to Bold. The day after all of the problems were fixed and they even gave an extra free month. I will most definitely recommend using Bold's Customer Pricing app! It works seamlessly, it is easy to use and my customers loves it!

I use this app on both my websites and am very satisfied. It is so much easier for both buyer and seller to be able to do wholesale transactions directly on the website. The only improvement I would suggest if it is ever possible would be to make purchases impossible when there is not sufficient stock. But otherwise, I definitely recommend it.

Easy to use and does exactly what I need for a discount program. I even updated the liquid code myself and I have no programming skills, that's because the instructions are very well done!

I AM SO DISGUSTED WITH THIS APP AND ITS TECHNICAL SUPPORT. I paid $40 for the app to be installed. It was not working properly so they had to go in to make changes (FYI it does not work with swatches so if you use swatches they want you to pay $150 for them to make it work. Also does not work with product preview pop up pages) totally bogus. In there attempts to fix a liquid error caused by the app they managed to screw up several things on my template on two different occasions. They then stopped responding to emails after slaughtering my website. Shopify was able to fix one of the problems but because it is not a Shopify bought template they could not fix all of the problems. They were able to pin point why and how the problem happened but said either bold or my template designer would have to fix the rest of the problems. My template designer wants $200 to fix it and I am afraid to let Bold (the makers of this app) anywhere near my html code again. If you cannot install the app yourself and your template was not bought on Shopify I would advise against hiring Bold to install it. Oh yea, Shopify said my template is very intricate so they felt the tech support at bold was just not "tech savvy" enough to know how to navigate it without causing issues. Lucky me! If anyone wants to read the emails between me and this company feel free to reach out to me. **THIS REVIEW WILL BE CHANGED ONLY IF BOLD IS ABLE TO FIX ALL PROBLEMS THEY CAUSED ON MY WEBSITE WITHOUT CAUSING MORE! I WILL NOT PAY FOR THERE MISTAKE**

This App is wonderful! Easy to use and great customer service!

5 STARS for sure!!!! if you want to sell different types to customers, this app is the prefect way to do it!!!! no others!!!

Great app, works well. Support team was very helpful with issues regarding installation.

This app is great. Works really well and havent had a problem so far. The guys set it up for me fast and quite pain free. Get this app to make your site work better.

I gave 2 stars because I had to select something for this review. We licensed CP and QB a week or so agao and and because they don't work together we have to pay $700 for you to cut and paste code from previous projects from the multitude of other businesses that purchased both apps so they do. The expert team is professional and friendly and I am sure they are great at what they do. But this expensive up-sell is not a good way to start a long term business relationship with companies that have online stores. You got $700 from us upfront but in the long term, we most likely will look at other apps first for other functionality. Lastly, the purchase of these apps together happens so frequently that you have created a link that talks about the lack of compatibility that experts team sends out. Since you are aware of the problem and they are both your apps why in the world why wouldn't you just offer a third app with that combines them already except for your desire for a $700 upsell! BTW, the link you sent says its $500 not $700 so there is that as well. Not a great way to build customer loyalty with wholesale businesses that are repeat customers.

This is a fantastic app by a fantastic company. The tagging feature is exactly what we wanted so that we can specify which products are seen by which customers. On top of that, customer service is AMAZING! Responded within an hour, held the conversation for over a week, and went above and beyond by doing some custom work for us. No complaints whatsoever.

I tried the install myself, but must have missed something. I contacted support and paid the $40 install fee and they had everything working perfectly within 12 hours. Fast, efficient, great customer service - and the App is perfect for my wholesale dealers. Just what I needed. Thanks BOLD!

For me this is the perfect app for allowing my corporate clients to login and see only their selected products that their employees are authorized to purchase at their negotiated discounts. Bold's support is prompt and they stood by and supported me all the way while I implemented the necessary Liquid code changes all on my own - it probably would have been better all round if I'd asked them to do this for me but on a positive note, I'm much wiser now on how their app hangs together.

thanks for the Help. specially for Holly, to help me for fix the problem. she is so helpful and great. thank you very much.

The developers were super helpful in helping us fix an issue we had with the app!

A good app so far, its easy to adjust and apply the prices I need for my store.

We had a little trouble installing the code, but the Bold support team was very helpful in getting our issue resolved and the app is now working as promised. Great customer service experience!

Great app! Customer support is great and efficient. Just installed and the app is working perfectly. I would highly recommend!

Perfect - works really well and is easy to set-up!

so slick, this app will do wonders for my store!

Zoe Vine

2015-10-20

United Kingdom

Great app. Brilliant, speedy support!

Well true to there word they installed it for me saving me the work (also I couldn't figure it out as my theme is not standard. So Rock n Roll lubrication can be offered to the trade! www.thecycleclinic.co.uk

Excellent! After using this app for 4 months now Im very impressed with how easy it is use. It's become and essential extension to our store and we will continue to use it well into the future.

I think this app had great potential, and I would love to revise my review if I could get some straight answers from support, but support is lacking. 1st, we could not get the app to display proper pricing right from the start, VIP was charging members 10% more in addtion VIP lower pricing was being displayed in section page results for non VIP members. After paying Bold $150 to assist with the install, the same issues were still happening less the 10% more factor. Could not get an answer from support for almost a week. Finally got this resolved when I cancelled another Bold app that was not working in conjuction with this app, and Bold email asking why we left? Bold finally responded after my email frustrations with their support and challenges we faced. Within a day, the issue was resolved. So the new issues are that in order to change a price, add an item or change a variant, you need to disable the program which takes about 1 hr per 1000 variants (which means your VIP is down during that time) and then same amount of time to turn back on. If you have 6K variants, that's 12 hours of downtime. I think this app is made for companies with a few variants, but for a larger company there has to be a better way. I also do not trust the App for properly tagging customers VIP after purchase, Bold said it takes about 15 minutes to tag after VIP membership was purchased, but we are seeing alot more time and have to manually tag customers ourselves. For now, we have too many that signed up right away and have to keep this for a little longer until we test another app that will work for us.

The app didn't work well for us because we have too many variances which didn't leave enough room for the wholesale pricing variances. However, it has great potential. The customer service was outstanding.

The Customer Pricing app has been great, we have different types of customers and it is nice to be able to direct them all to one website. The customer service and willingness to help out is fantastic as well, thank you!