Reviews for Cross Sell & Upsell by SSC

Great app and customer service!

Very pleased...hand-selecting all of my cross-sell items took some time because I have so many products in my shop and really wanted to be specific, but it's well worth it because the app works great, the products look great, the staff answered my questions in record time (and made custom adjustments on a weekend), and now it's working. Stellar. UPDATE: I needed some custom work done once I updated to v2 and I'm so glad that I did! It was a great app before, but the new features support my business in important ways and their willingness to help me customize some features to my site was a huge bonus. Great people!

I tried a few apps for cross selling before trying this one and this is BY FAR the best! Josh is so helpful and the instructions are so much easier to follow than i anticipated and you can fully customise it to your liking. You won't regret this app! THANK YOU!!!!!!

I will not use the app, very complex installation. I request cancellation.

AMAZING SERVICE!! They went above and beyond to help make sure their app was just the way we wanted it on our website and they even made some really great additional tips to consider for our Shopify website. SUPER grateful for their help! The app itself is great too. Very visually appealing and has already had an impact on upselling to our customers!

Great customer service from Josh.

Great support with a delightful attitude (Josh). Their responses are fast and clear. They've identified the issue in a very short period of time and rectified it without me having to left a finger. This level of service is a rare commodity nowadays. Thumbs Up!

This is one of those absolute must have apps that runs perfectly and makes you money!!!! www.bowtieclub.com

Great app! Easy to use and update!

We had a little trouble communicating, which was the fault on my end because of our email stuffing up. But Josh helped me set it up quickly and efficiently. Very glad to have used this app!

Works great! Josh did the install for me. Had to write to him twice to get through but once it was escalated he got it done super quickly. Exactly what I was looking for!

Great customer support, very responsive and professional. Resolved my issue quickly.

We have been using version 1 for a year now and just recently upgraded to version 2. Additional sales from using cross sell app have been amazing and customer support have been prompt - 5 stars!

The app is really nice and easy to use. Their support team is highly responsive and extremely helpful.

Super easy to use, set up the cross-sell in minutes! The support team is very helpful and responsive, recommended!

Updated May 30, 2018: Just stopped by to let you know this app just keeps getting better and the support is equal to none. We opened a ticket on a mobile display issue and did not get the follow ups on the auto-reply. They came to our shop and sent us a direct message so we could communicate. Now that's Customer Support! The app looks gorgeous on all the themes we have used and some are not that easy to work with. Thank you, Josh! on Oct 15, 2014: Awesome app and developer! We could not be happier with the results. It works very well. Customer Service is outstanding, one of the very best. Thank you for a great app and support. It looks beautiful in our theme too. This app is a must for Shopify!

Dollsanddaydreams

2018-05-29

United States

Shopify told us this app was causing major issues with our store – we left an honest review and reached out to the developers through shopify. We also left our initial 5 star review visible below in good faith as working with Stuart in 2017 had been amazing and we hadn’t had issues with the app before. My team and I were rather taken aback by the overall tone of the emails we received from Josh regarding ‘customers qualms’ when referring to our major issue, but we tried to put it down to his own frustration with Shopify itself. Shopify now believes the app is not at fault. As clients we have little to go on other than what Shopify tells us. We have always loved the app – that is why we didn’t uninstall it as the guru had initially urged us to. We are however very disappointed with how this extremely frustrating situation was handled by Cross Sell’s customer service when communicating directly with us. Their frustration should have been directed at Shopify who named their app the issue rather than us, the customer. . --------- 5 star review Stuart went above and beyond - i have a custom theme that many people tell me stops integrations of apps but oh no Stuart got it working - tried multiple layouts until we found the one that worked the best. Amazing customer servers. Brilliant product - I'm so excited to showcase related products to my clients ... and for the price, wow pretty impressed! I will be a long term customer.

Their support sucks!!! I've written 3 emails in last 15 days, but they never replied. Along with it, their conversion tracking stats never pop's up any data. I'd recommend not to use it.

NIce app..Works very well for me. Thank you from Kiddymania.

Best cross sell apps ! Very useful and userfriendly! Thank you

I added this to my website as the standard Shopify theme didn’t have the the functionality to pick what other products my customer might like at the bottom of each product page. It’s a brilliant app. Highly recommend. Cross sell installed it for me for free and the functionality is so easy to navigate around!

I've been using an older version of this app for a couple of years on another site I manage. I've looked at other cross-sell apps over the years and again for a new site I'm working on and didn't find any to be as robust as this one. I needed a bit of help with getting things just right on the Mr. Parker theme and Josh got that set up in no time. Highly recommend for anyone serious about taking control of their site's cross-sell/upsell potential on a reasonable budget. Kim highfibreshop.com

A neat app that provides really flexible customisation of cross-sell items. We contacted Support over a configuration issue and got really quick feedback and a resolution customised to our site in quick time. Very happy and highly recommend!

Great app, really easy to use and setup. AWESOME support, requests taken care of quickly. 10/10!

2 weeks ago, we made an inquiry to the support team due to a price problem on our website, but we got no reply. With all these high ratings, we would expect more of a quicker response. EDIT: The support team has responded to us. We got a detailed explanation on how to fix our issue and everything is working fine now.