Reviews for Cross Sell & Upsell by SSC

This app made adding related items way easier and the customer service was spectacular! Stuart helped me to integrate this app into my theme to match the styling and make it stock aware. He was very quick to respond if I had any issues. Thank you!

Stuart is the man. Great app even better customer service. Thank you. EDIT: I just have to add to my HUGE endorsement for not just the app but for Stuart and team. First of all the app is beautiful and does an amazing job of getting your related items in front of the customer at exactly the right time to increase your units per transaction. Let's face it sometimes its not as easy as we would like for a customer to find the other items that would fit great with the item they are looking at or buying. This solves this issue in such an elegant and effective way. If this type of recommendation didn't work, Amazon wouldn't have 6,000 versions of it on their pages. But even more amazing than the app, is Stuart, the man behind the app. I had a few issues with getting things exactly as I wanted them to look and perform. I contacted support and within the hour, Stuart had everything exactly as I had envisioned, even though it went beyond simple little changes. This is even with my ADD asking for tweaks as they were working on it, it was done perfectly! All I can say is AMAZING!! Forget any other similar app, this is the only one you need!!!!!!!

Easy to use to an extent, a lot of work to begin with but I imagine topping up will be easier. Great app, looks fantastic on the website and the guys were very helpful in getting us the right look. Looking forward to seeing the results!

Highly recommend this app! It works perfectly. Stuart was super helpful . he help us with setting up and configuring the app,to the shop.randomise the output of 15 selected default items and baskt. .

A very user-friendly app, with an easy set up and great customization options. Stuart was super friendly and helpful, and made several custom changes to build the app seamlessly into our store theme. I'd highly recommend this app to anyone looking for a curated/hand picked "recommended products" section on their store!

Highly recommend this app! It works perfectly. Stuart was super helpful and his customer service well exceeded our expectations. Not only did he help us with setting up and configuring the app, but he went ahead and customised the appearance of it to closely suit the aesthetic of the store. Would give 10 stars if I could!

Great app, even better support. Thanks

Great app!!!! Great service!!!!! Gives you the ability to select related items for each product in your inventory which is exactly what we needed. Communication with the developer was great when we needed a few changes made. The price is well worth it as well!! Do yourself a favor and get this app now!

Awesome customer service! Stuart responded within an hour of my initial email request and worked back and forth with me through several emails until I got what I wanted the next day. Super nice guy who knows his stuff. I love having the app on my site too. Highly recommend!

When considering a cross sell / upsell app, you have to decide which is more valuable to you—automation or manual control. Nearly every recommendation app on Shopify takes an automated approach. This means you can install it and forget it, but you have to trust that the recommendations are going to be good ones. The automated apps (I’ve installed and tried nearly all of them) all claim to use BIG DATA, some sort of secret-sauce algorithm that magically determines what your customers will want to click on. And they make you pay for it: Expect to pay a minimum of $40/month for that magic formula. You know what? Big Data is overrated. We installed a bunch of apps in succession, only because most looked awful on our site and they kept giving the same lousy recommendations. We finally settled on a single app, just to see if it could learn our customer behavior. This app was by far the best of the automated apps that we installed. Nevertheless, in 6 months of reporting, we found that over 90% of clicks from recommendations were just products from the same collection. There’s no programming magic in that, no secret sauce, and no Big Data—our theme (Retina) already has this built in. There’s really no point in paying $50/month for that. So how do you get recommendations that are actually interesting and useful and generate additional sales? If you want it done right, you have to do it yourself. And this means manually selecting your recommendations. Enter Cross Sell. It does not (yet) have an automated algorithm to guess the best possible recommendations, but for only $7/month, who cares? We don’t have 20,000 SKUs, and it’s easy enough to pick our 100 best sellers and add manual recommendations that we know will keep customers clicking and buying. Yes, some of those will be from the same collection, but many will not, and we know after 20 years in business which recommendations are best. For all the rest, Cross Sell lets you choose a default set of recommendations, and there’s also a separate Shopping Cart set of recommendations. Their shopping cart is about to get a lot smarter, too, pulling from the manual recommendations you’ve already assigned to the products in your cart. A few last points: • Automated / Big Data recommendations change as they gather more data. But in every single case that we observed (we monitored about 30 products closely), the changes were for the WORSE. Cross-Sell's manual approach prevents this. • Cross Sell's manual approach lets you choose your own marketing priorities: Do you simply want to highlight accessories that will increase total cart value? Or do you want to highlight new products? Perhaps you want to point customers to lesser-known products? Automated apps don't let you choose. • Cross Sell integrates seamlessly into your Shopify theme—at least for now, their support team will do this for you for free. You’d be surprised how few of the high-dollar recommendation / upsell apps actually play nice with your CSS. • Don’t underestimate the value of speedy load times. All the automated apps I tried (including the one I stuck with for many months) had SLOOOOW load times. With so many users on mobile, the slow-loading upsell apps were a real drag. Because Cross Sell uses a fixed set of recommendations, and doesn’t have to calculate new ones with each page load, it loads as fast as your original content. The support at Cross Sell is the best I've ever received for an app less than $10/month. Steve and Stuart are dedicated pros. Get this app.

This app is so very awesome!! Stuart answered all my questions and got me up and running when I had any questions. I am so excited to be using this app on my Cute & Luxurious Home Decor & Unique Items Shop through Shopify (http://SherriesLuckyQualityFinds.com). Happy Happy Dancing Over Here because of this app!! I had tried other apps to upsell/cross-sell my product items before and they did not have the beauty of this app, this app rocks!! All The Best In Using This App For Your Own Shop/Store!!! Sherrie

Nutrition Education Store

2016-01-14

United States

This developer makes an app that is very intuitive and easy to use plus he installs it for free and does custom work to optimize the display! I am very happy with how great it works, too! Thank you!

Sheva Jewelry

2016-01-13

United States

Cross-Sell is an essential app and works wonderfully. Easy to use interface on the admin side. As for integrating the styling to match the website, customer service did a perfect job and went beyond what I expected to ensure that Cross-Sell was integrated seamlessly. Highly recommended!

Cross-Sell rocks! They've got a great product, at a great price and they help you customize the product so that it works and looks perfect on your site!

Stuart is amazing and if you are reading this review wondering if you should get the cross-sell app - please DO NOT hesitate any longer. Get the app. It is the best thing I have done for my shopify site - I love it and it has made a massive difference. Nothing is ever too much trouble and Stuart has been five star - so helpful and nothing is ever too much for him. I e-mailed several times and literally within 30 minutes - the problem was sorted - even over a weekend! Well done Stuart! My site is www.cherubsonline.co.uk - if you want to see the cross sell app in action!

Fantastic app that does exactly what it says! The interface is simple and has many options that allows it to fit your needs. Their customer service is excellent for any questions that you may have.

Stuart is very helpful. They were able to quickly match the cross-sell markup using our current CSS for the current theme.

Fantastic app and great support. Highly recommended!

Awesome app that does exactly what I needed and Stuart's support has been exceptional!

Excellent App. Easy to instal, works well and doesn't slow down the page as much as the other crossell apps. I wish there was an option to create products sets which we can then attribute to products to make the process a bit faster. Would recommend!

Support is very responsive! I love how easy it is to use. I would definitely recommend it.

I think this is one of the best apps if you want to guide customers on related products. It will allow you to assign any products to any products. So if you sell coffee makers you can add coffee as a related product or accessory for it. This save a lot of time for consumer plus you get more sales. Support is very responsive and helpful. I would recommend this app.

Amazing App and merchant support. Highly recommend this!

Great App, extremely easy to use and Stuart is a diamond too. He replied quickly and furthermore sorted my problem out in no time :)

Very impressed with this app! We wanted a "Complete the look" section for our activewear online shop, and this app was exactly what we were looking for. It's easy to add the cross-sell items and adjust the settings, but the best part is the excellent support! Stuart went completely out of his way to customize the app to fit our theme (Testament), did it quickly and held me updated during the whole process. I had the trial to see if it would be worth the low monthly fee, and by the second day we had already received orders with the outfits we had created, and I'm pretty sure it's thanks to Cross-Sell. If you are looking for a related items app, I recommend Cross-Sell 100%!