Reviews for CJdropshipping: Much Faster

I just want to rave about Aron Lee, who was amazing in getting me the help that I needed to get customized bags made for my business. He was willing to work with me when I wasn't able to get my logo in at the right size. But not only then Aron is always kind & courteous whenever he answers my message.

Thank you Bonnie for quick response and excellent customer support !

Aoki from CJ is incredibly responsive, professional, and always goes the extra mile to make sure everything runs smoothly. Whether it's tracking down a product or resolving an issue quickly, I know I can count on her. Thank you, Aoki, for your dedication and top-tier service!

Good experience with Eileen Qian As a new user of the CJ Dropshipping platform, my experience has been very positive so far, especially thanks to Eileen Qian. She is extremely helpful and professional. I truly appreciate her support. I hope we can build a long-term relationship. Having a stable and reliable contact would be a major asset for both parties and would help me grow my business more efficiently.

I would like to express my sincere appreciation for the excellent customer service provided by Connie Jin. She has been incredibly helpful, professional, and responsive throughout the entire process. Her clear communication, patience, and prompt assistance made everything smooth and stress-free. Connie went above and beyond to ensure my concerns were addressed, and her support truly reflects the high standards of CJdropshipping. Thank you, Connie, for your outstanding service!

Jolie was great!

Angel Li, She was very friendly, cooperative, helpful and has been so nicely deal with the issue and resolve the matter, previously other agents also helped me very nicely and very helpful but could not write feedback as I did not know how to write the feedback, thanks to every one how helped me previously, love to all. Amafhha.shop

The support service is working perfectly. Arina helped me deal with the order today, he did everything very quickly. very responsive and competent support staff.

Brilliant website, love the automatic fulfilment and the customer service is top tier, I get replies within seconds with brilliant responses provided by Kribee Huang. 100% recommended. Angel Li is also a great help with service, thanks to all!

thank you Bonnie Gu for you help

My experience with agent Gildan is perfect

I have been dealing with Elvira for the last 3 months now. She is a very hardworking individual. She always helped me whenever I got stuck and made my journey very easy. I would like to say big THANK YOU for helping me.

Just started using CJ Dropshipping and chatting with a their agents. Beyond better than I could've imagined- Jolie has been amazing with helping me set up my first product and navigating sourcing products. I am so excited to continue working with them and setting up my business.

I am very satisfied with CJdropshipping's service! Elvira was incredibly helpful, responded quickly, and made sure everything went smoothly. She was always available to answer my questions and provided great support. The collaboration was professional and efficient. I can definitely recommend CJdropshipping and Elvira to anyone looking for a reliable dropshipping partner!

Great service especially from Angel

I was having a problem understanding how to process an order, and Bonnie was able to assist me quickly and explained how to process orders in the future. She was very professional and knowledgeable. It was a pleasure working with her. Although this was a small issue, she did a great job assisting me.

Voici l'incident : j'ai reçu un email de mon client m'informant que son colis n'était toujours pas arrivé, après deux semaines. J'ai payé pour une expédition rapide censée arriver en 12 jours en mars (3 jours pour le traitement et 7 jours pour l'expédition vers la France). J'ai contacté le service client de CJdropshipping, et on m'a répondu que le colis était en transit. Je leur ai fait remarquer qu'il aurait déjà dû être livré et j'ai exigé des explications. À ma grande surprise, j'ai appris que CJ avait réceptionné le mauvais produit. Il a fallu du temps pour recevoir le bon produit, ce qui a entraîné un retard, et on m'a informé que le colis serait livré dans environ une semaine, si tout va bien. À aucun moment, malgré la connaissance de l'incident, CJ ne m'a informé par email, ce qui m'a empêché de prévenir mon client et de limiter les conséquences. J'ai alors exigé un geste commercial, notamment un remboursement des frais de livraison, car je devais aussi faire un geste envers mon client. Le service client de CJ m'a répondu qu'il serait préférable de stocker les produits chez eux pour éviter ce genre de problème. Mais j'ai plus de 700 produits dans ma boutique, et mes commandes sont aléatoires. J'ai insisté pour avoir une compensation, et après 48 heures, on m'a proposé une réduction de 3 $ sur ma prochaine commande, à condition de dépenser au moins 10 $. J'ai cru à une blague. J'ai insisté encore pour un dédommagement digne de ce nom, et ils ont finalement proposé une réduction de 5 $ sur une commande de 20 $ ou plus. J'ai refusé cette offre, c'est totalement inacceptable. À cause de CJ, je vais probablement perdre mon client, et c'est déjà le deuxième incident en deux semaines. Je ne comprends pas tous ces avis positifs, j'ai l'impression qu'ils sont fictifs, car la réalité est bien loin de ce qui est promis. Here's the incident: I received an email from my customer informing me that their package still hadn't arrived, after two weeks. I paid for expedited shipping, which was supposed to arrive in 12 days in March (3 days for processing and 7 days for shipping to France). I contacted CJdropshipping's customer service, and they replied that the package was still in transit. I pointed out that it should have already been delivered and demanded an explanation. To my shock, I learned that CJ had received the wrong product. It took time for them to get the correct product, causing the delay, and I was told the package should arrive in about another week, if everything goes well. At no point, despite being aware of the issue, did CJ inform me by email, preventing me from notifying my customer and mitigating the situation. I then demanded a commercial gesture, specifically a refund for the shipping fees, as I also had to make a gesture to my customer. CJ's customer service replied that it would be better to stock the products at their warehouse to avoid such issues. However, I have more than 700 products in my shop, and my orders are random. I insisted on proper compensation, and after 48 hours, they offered me a $3 discount on my next order, provided I spent at least $10. I thought it was a joke. I insisted again for a proper compensation, and they finally offered a $5 discount on a $20 or more order. I refused this offer; it’s completely unacceptable. Because of CJ, I’m likely to lose my customer, and this is the second incident in two weeks. I don’t understand all these positive reviews; they seem fake because the reality is far from what’s promised.

Great customer support and very fast service. Thank you Angel

I recently had the pleasure of working with Ken from CJdropshipping, and I couldn’t be happier with the service provided! Ken was incredibly professional, responsive, and went above and beyond to ensure my order was handled smoothly. Whenever I had questions or needed updates, Ken was quick to respond with clear and helpful information. His attention to detail and dedication to customer satisfaction truly stood out. Thanks to Ken, my experience with CJdropshipping was seamless, and I’ll definitely be working with him again in the future. If you’re looking for reliable, efficient, and friendly service, Ken is the person to contact at CJdropshipping. Highly recommended!

After working with different suppliers, I´ve seen that CJ is the best one. Specially working with my agent Aron Lee. I´m really happy with the service provided. 3 months later I can still confirm they are the best I´ve tried.

AuraGlow

2025-04-01

Great service, especially from Paulo

Good service and support provided by Gildan.

Thank you so much Bonnie, for your superb assistance in getting all my questions answered. You made my day. You were so helpful and patient, resolving the issues on shipping costs. Your expertise is beyond comprehension. You stayed with me to ensure that the problem was resolved. I am very grateful to you. Your expert knowledge deserves special recognition.

Very good service ! John from cj dropshipping our account manager is helping us great and reply very fast ! He is doing everything to scale our brand and send good quality products with good shipping time.

Great customer support and very fast service. My personal agent, April Wang, is excellent.