Reviews for Chargeflow Dispute Chargebacks

I have the app on my shopify store. It makes me feel safe knowing that Boaz and Yuval are always ready to chat to me and help me with any chargebacks or fraudulent transactions on my website. They are just a quick video call away. Online fraud is hard to deal with, so it is great knowing that these guys are keeping an eye on my online store and are there ready to help when needed. They are part of the team I have helping me with my business. Great chatting to you both today! Jan (Thea With Love)

Good service!! There went above a beyond with helping me they made me feel like i mattered great service.

There app looks really great ! I don't have a lot of chargeback for now, but I think they will certainly help me a lot ! Plus the support team is extraordinary ! You install the app (that is free) and the next day you already have an onboarding call with the person that will help you if you have any issues :)

love the app i would recommend it to everyone and their customer service is great they helpped me set up my store great job

I've been selling online for almost 20 years; I've had my share of heartache being targeted by scammers. Chargeflow just won a HUGE chargeback for me. The scammer groomed me by following through perfectly will 2 smaller sales, then went for a $1100 sale, WOW! (that was a first). I must say, I think this is the very first chargeback at that level I have ever won. They fought a few other chargebacks for me that I lost, but that was my mistake of not seeing some problems (no charge for them to fight them, they only charge a percentage if I win)--I didn't catch the key things that set me up for the loss on those. But this big one, I did more correctly, and they won. And what's wonderful? I did NOTHING! no filling out forms, no grappling with faxes, etc.--chargeback came in, they did everything immediately. Lastly, they are always available within one minute to chat if I ever have questions. VERY professional people. Use them! Save yourself TONS of time and headaches.

So far it has been a good experience. I appreciate the one on one conversation to introduce me to the application.

We've been using Chargeflow for about a month now and they have saved us A TON of time and effort getting our CBs submitted. Plus, they do WAY better than we were with the amount of info their system is able to pull in. Boaz and his team have been great to work with and I highly recommend you check them out to streamline your CB processing.

Interesting, it is very helpful and after few days we just made a call to discuss further. Very well recommended!

SIO Beauty

2022-09-21

United States

I used this to manage all my chargebacks across all providers and keep everything in one location. Very easy to use.

Chargeflow is literally amazing. The people working for this company are extremely nice and helpful. Best part is their service and how they charge for their services. They take so much stress away from us with the chargebacks as they do everything for you. Absolutely incredible!!

The app is very easy to use. I appreciate the super quick respond to our chargeback case and the very good costumer support.

This is one very professional company. I still don't have any issue resolved from their side because I decided to install it after one huge chargeback but even after the initial meeting I am pretty sure they are the ones who will help me in the future. Looking forward to it. (Not really, who likes chargebacks :)

Wellbots

2022-09-08

United States

Great customer service and solution. Communication is top notch. The dashboard is very clear. Happy to be working with Chargeflow to handle our chargebacks!

Chargeflow has been helpful in fighting our disputes, and winning us cases which are time-consuming and complex. The team are helpful and polite and always available to answer any queries.

Very informative and helpful, easy to work with and actually cares about provided assistance to cases!

I have a fantastic experience working with the Chargeflow program. The app. is easy to work with and has helped save our company thousands of dollars in charge backs. It has also save us hundreds of man hours gathering the correct information to dispute the case. The Chargeflow team has been very easy & helpful to work with. Jim

Great app! I highly recommend using them, if you are looking for a company who is specialized in fighting chargeback. Boaz was the agent who assisted us along the way and he was very infrequently.

Charge flow takes care of everything! It leaves more time for us to focus on the customers and making improvements to our business. Many chargebacks can also be result of fraud so to know we don't have to spend time worrying about all of that is a big relief! I am always able to speak with support through chat and its very quick and always always so helpful! So far I'm really glad we decided to work with chargeflow

Very helpful team. The process saves a lot of time for business owners. Recommended installing to protect your business from fraudulent chargebacks.

Great App and great people! It saves me a lot of time to outsource handling Chargebacks to Chargeflow.

The service behind this app is really well done I highly recommend it if you deal with frequent chargebacks!

I was pleasantly surprised to see the useful and user friendly interface that was atomically set up when I installed the app. Right away it located a current charge back request and began working on it. Today I had an onboarding session with Boraz which was very helpful. So far this looks like just the partner I need as I work to expand my sales.

Easy dashboard, amazing customer support. It simplified our work in terms of replying manually to each chargeback.

Very convenient to use and will save me a lot of time and money. Will be using for a long time. Thanks to the team for explaining how it works so well!

BRASSYBRA

2022-08-08

United States

Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update* Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)