Reviews for CedCommerce OnBuy Integration

A very nice basic integration app. You need to do a lot of manual work to set up profiles to take infromation from Shopify through to OnBuy but once that it's done, uploading is easy.

RueZone

2021-09-07

United Kingdom

We have used the app to connect with Onbuy. The app has been ok, we had to overcome some issues where we didn't have EAN/Barcodes for some items, but Geetika was extremely helpful in getting things resolved. I must say that the customer service has been very good and responses to our questions have been quick - at any time of the day we get a response which is very encouraging. I think there are things within the app that we aren't using that we could benefit from, but so far no serious issues.

Mango Tree Knobs

2021-08-24

United Kingdom

Such an easy integration and can't stress how helpful the support team are. It makes all the difference.

The customer support is very responsive and helpful. So if you're ever stuck you can have confidence they'll get back to you super fast! Can recommend!

I found the app a little confusing but the support is fantastic and I as walked through it step by step and now I'm like a pro!

A great app, rich in features, and the staff is very patient. If you have any questions, they will help us answer the first time.

Fantastic app and team they are always willing to help and will help you through the whole process. I have 2 other apps with this company and am very impressed with their service. Fantastic people and first class app.

We are selling on many marketplaces, using many apps. This one working fantastic. But the best thing is a customer service/support. They are available 24h on chat. Quick response, they are able to replay for all my questions straight away. Fantastic. Great job. Thanks a lot.

The customer service is fantastic. They have helped configure our account, map the fields and publish our products on OnBuy. Really good communication and extremely helpful. Highly recommended.

Not a good solution for selling one onbuy. Used this to connect with Onbuy, tedious on not well thought out. Better waiting for a simple normal type integration, had to abandon half way through as could see it was going to be time consuming and a nightmare. This is before i even got to listing my products on onbuy

Delighted with the support offered, was kept updated throughout, would highly recommend for all businesses. Thank you

Provided great support and help to me in uploading the products. very prompt. Would highly recommend them

I solve my issue in 5minutes , Super and fast service ., well explain and really good. keep it up .happy

Great onboarding process with super helpful team to make sure my product feed is working correctly. The customer support advised me how to import my products correctly, there were a couple synchornisation issues to overcome and then my products were all imported to OnBuy after a couple of days. This has saved me hours of time importing each Sku on by one and would definitely recommend.

Poor support. Poor integration. Changes on the channel are not updated on the app quickly enough leading to errors when listing stock. It is actually easier to manually list than use the app which begs the question "what is the point of the app"

I used this app to sell our products. The customer support is wonderful, always ready to help and solve any problem.

Contacted them for assistance as I needed help. The team solved a problem quickly for me and was quick to respond and assist me directly through a phone call with help regarding using the application.

Must have APP. Great customer care, instant help. Thank you very much.......................................................................................

The integration team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make informed decisions quickly, minimizing the end-to-end time to process complex transactions among a number of parties.

The app description is misleading! Onbuy support the unlimited Skus. but the app only support 10SKUs, not the product quantity. if you category is like clothing, shoes with bulk variants, this app may only support only 200-300 listings.

Required phone support for transfer. Staff were very helpful in transfering listings to OnBuy store.

Amazing support from the team no matter what time of the day. They really do care about making sure you are happy and that your products are uploaded correctly including remediating any issues. They are very supportive in taking recommendations and feedback for additions to the product.

Time wasters on board are the best mirror of this company, and the app it self. In request communicate with OnBuy regards illogical request company advisor just send you away. Shame!!!

Excellent app and excellent service. Growing business through the OnBuy platform and it's all thanks to this app and the person who has done such a great job of helping me out whenever needed. HIGHLY RECOMMEND THIS APP TO OTHER SELLERS.Guidance by very knowledgeable and helpful person. Always ready to help. Thanks!

Despite a few issues caused by OnBuy themselves rather than the app developer, support has been very good. Would certainly recommend it for sellers looking to use this channel.