Reviews for CedCommerce OnBuy Integration

Geetika helped me with the integration from Shopify to Onbuy and advised all the way. I would recommend this app if you want to sell on ONBUY as there are not many apps that can integrate to ONBUY.

Our On buy representative Geetika was very helpful with assisting in to integrating our listing on to Onbuy. We have been contacting her on daily basis to assist with our listings and onbuy website, she also called us and guide us into integration.

Geetika has been really helpful and quick with her responses. They are easy to reach as well. She also explains things clearly, that's why it was easy for me to use the app. Great communications and problem-solving abilities as well as efficiency and expertise has helped greatly with bringing our business to OnBuy.

Excellent app and support from Geetika, we had it up and running very quickly and efficiently. I wholly recommend the app and the support

I had an excellent experience working with Geetika Grover for my OnBuy integration. They took the time to listen to my specific needs and challenges and provided ongoing support until a solution was found. Their patience, expertise, and dedication were truly impressive. I highly recommend Ced and, in particular, Geetika Grover if you need assistance with this app. Outstanding service!

Seamless Integration: The setup process was relatively straightforward, and it connected my store to OnBuy without much hassle. The upload happened in a few hours with the help of their support team, and all my products went live in a couple of hours. Highly recommended. Thanks

I have recently resumed using CedCommerce for the UK market after a brief pause and am pleased to see the improvements and enhancements made since my last experience. Currently, I am utilizing CedCommerce for Obuy and Fruugo, and I appreciate the support provided by the team. Geetika and Yashwita have been particularly helpful in resolving issues related to both marketplaces. Their assistance has been invaluable in ensuring a smooth experience.

I recently had some issues updating prices on the OnBuy Integration app. I contacted support and Geetika provided excellent support and resolved it quickly. Highly recommend!

I wanted to list my Shopify products onto OnBuy but did not have time or experience using the app. I contacted support and Geetika was able to assist with extra support which was a great help. I would recommend.

This connector is better than some of the other connectors we use. The interface is simple and easy to read, and whenever I've encountered an issue, Geetika has always been great at providing a resolution.

Great tool to use for onbuy and shopify integration,do a great job for uploading listing to onbuy store from shopify store and fetch orders from onbuy to shopify store to be processed ,Geetika Grover from cedcommerce is very helpful and help a lot to setup my account and helpful whenever i needed.highly recommended ..

Omnia

2024-12-24

Great app to list products on OnBuy, great customer service.

very good after sales service would recommend - help is available if need be to help with the software

Extremely great system to help sync products in onbuy. It helps a lot to integrate the products and it is very easy to do it, once there is a problem they always have support available like Geetika to help , she is very patient and kind to help you sync the products. Really appreciate her time and assistance.

Good communication with Geetika, she solved my problem quickly

We have installed CED Channels on Etsy, Amazon, Ebay and Onbuy and I must say they are all excellent. Always quick to reply and help, uploading products is straight forward once you know how to do it. The syncing of product pricing, orders and delivery tracking details works brilliantly and their support when ive had an issue is always very quick. We have a very large catalog which makes the app essential to our business.

Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are - [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted on cataloguing ALL SKUs. A ridiculous policy, we were NOT paying more just for the app to record unnecessary and unused product data. Looking at other reviews we see we are not alone in falling foul of this practice. - [ IGNORED AND KICKED BY SUPPORT ]. We opened a support chat on this case. The agent acknowledged what we wanted to do then went silent. After 15 minutes waiting with no response we sent a nudge "Is this something that is possible to do? Otherwise we are at our SKU limit with items not intended for the marketplace". Still no response A full 23 minutes later the agent responded "hello" then after 25 SECONDS closed the chat. It was evident that we were being ignored as the SAME agent replied to an unrelated question support ticket during this time! Rude, evasive and we could not trust this company with our business. As we can only leave one star, let's look for a positive to deserve that one star.... ...the experience led us to re-look at OnBuy integration and we quickly found another which does allow us not to include non-marketplace products in our plan, is so quick and easy to use. It's not listed in the OnBuy integrations but it uses the OnBuy API

Very appreciate , I am so glad I could use their app . And their customer service are so professional and full of patience,thank you

TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER

The app works great, one of the better marketplace integrations I have used. I had some difficulty understanding how the spreadsheet upload worked but customer service were very helpful. They respond extremely quickly and took their time to fix the issues I was facing on my behalf, as well as talking me through the process and what they had done in a meeting.

Absolutely dreadful. They cannot match the right products with the shopify site to the onbuy site. You end up spending much time trying to communicate with them to sort it out. I am going to leave them very soon if they do not resolve the matter. I have another feed company ready and waiting in the pipeline!

Good service.... eventually , they did not understand the issues and would have been better and quicker if they could act like humans and telephone for chat , would have sorted the problem a lot quicker , emails / screenshots are ok for easy problems, but sometimes a chat is better. Thanks Caratech.

Really good app, operates fine, and the support is fantastic. If you have any problems or aren't sure how something works, they are there to help almost immediately.

Great app. Support was really good and helped me set up very quickly. only issue I faced is 10000 product limit. you need to pay more to increase the limit. But overall experience was so good.

Great support from the CedCommerce team. They were very helpful and easy to communicate with. Thank you