Reviews for Bundle Builder: Gift Boxes

Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to:          A: The store had likely manually deleted/edited the variants of the product included in the bundle          B: The store made modifications/changes in the product that is included in the bundle.          C: Numerous changes in the builder setting.  Nothing has been done on our end. We've received many emails from customers about not being able to add the kit to cart.

"Do not use this app. it is not supported anymore. The bundle takes 8 minutes to be created." This was my first review. The team actually reached out to me to help me find solutions and they seem to be eager to fix their issues. I might give it a go in a few more weeks.

There is no support with this app and has a major glitch. Do yourself a favor and DO NOT GET THIS APP.

Emailed support repeatedly over several weeks and get no response. Not acceptable when there are issues to fix & we're paying for an app to work.

The app is really user friendly and very straightforward to set up. I had a few issues with the design that needed coding and Hamza was so helpful in making these changes for me so it now looks beautiful and on-brand.

The BoxBuilder app is super easy to use and works brilliantly with the theme we have. I had a problem with spacing at the bottom of the builder, but Hamza from the support team was excellent at helping fix this quickly!

The app is super easy to navigate while accommodating everything I needed to create a custom gift box for my customers. Hamza was very friendly and super quick to respond with a custom request I had to implement a banner as well! Thank you Hamza and team :)

We used this app to create custom baby gift boxes and sale boxes. Customer service is quick and responvie and appworks well without bugs.

Hamza was a huge help in getting this set up, and it now works well. I had an order the first day it was set up. thank you!!

Great app with so many options. It’s exactly what I need to offer my customers a build-your-own gift box. Customer service is so quick and helpful too. Would absolutely recommend it to small businesses wanting to offer personalised gift boxes.

Been using this app for several months now. It's been really easy to set up and use! The tech support team is really helpful and responsive. Keep up the good work guys. Highly recommended!

I'm using this app so customers can create their own craft kit. I really like how you can customize each step. Would recommend.

Awesome tool and magnificent support. 10/10 for Hamza and the team. They solved every single issue that we had and made the app work fantastically well. Thanks!

The app is fairly easy to use. Was able to setup some bundle products. But my issue is that I haven't been able to get support to respond to me about some of my issues. I've emailed them, but haven't received any responses. They also say there is a chat, but this feature doesn't appear anywhere for me. I essentially am having trouble with how the products show up in shipstation. The products come over as a product description instead of a line item of products in their bundle. So then we have to read through a paragraph of product names to try and figure out what needs to go in what box. If they came through as line items it would be 1000 times better.

Fantastic app and fantastic support from Hamza. He made custom code edits to personalize our website. Highly recommended!

I downloaded this app a few months ago and loved the look and feel of it, but couldn't figure out how to get it to work right for my store. So, I deleted it and tried 5 more apps (probably all of the custom box builder apps available on shopify). I was not happy with any of those, and downloaded this app again. I decided to reach out to customer service to help me. I was so shocked with the help I received. Hamza fixed my tech issues almost immediately, and he was super responsive to any of my questions. I give an A+ for communication and support! Add that to the fact that the builder is of great quality, I am very excited to use this in my store for years to come.

An incredible app. Hamza went out of his way many many times to ensure every need for my customers was achieved. He was always kind and understanding of our goals for using the app on our store and I couldn't rate his support higher. Thank you!!!

Great app! Finally we found an app that responds to the needs of anyone who is looking to provide gift bundle options / DIY gifting. The app works very well, has many options and is easy to use, and most of all, it is simple and fun for users. There are many other apps that try to imitate this one, but their quality and customer support is nothing like StayTuned's. The latter really are happy to help you out and ensure you get the most out of the app. If we could give a suggestion, it would regard the discount encouragements. They allow you to implement discounts and show pop up messages as a user gets closer to reaching a desired number of products or a desired price, which is very handy. However maybe a small illustration (of a gift box filling up, or a progress bar charging) could be interesting to have as well, in addition to text pop up encouragements. People love to "complete things" and this visual aid could be interesting to try one day. We recommend this app to anyone who wants to offer a "create your own gift" on their website. There are many features (gift message, date, subscription forms, etc, etc, almost anything you can think of). Sprixy Box Team

The app is easy to use. Email was support was quick & very helpful. A video tutorial would also be an added bonus.

Great app, with great customer service. There were a few questions we had, had a response quickly and nothing was too big of an issue. Definitely recommend.

Simply incredible! I looked for several apps that did just that and only this one perfectly fulfilled the purpose. Wonderful support!

Simple and straights forward. customer service is quick to respond. Nothing to complain about.......

If you are looking to sell sets of items and have them appear as one product this is the solution for you. I have tried other apps and the ones that offered a similar service were extremely clunky to use compared to this app. I switch up products all the time so ease of use is very important. The customizability is great, but I wanted some custom changes and reached out to support. I reached Hamza and although we operated in different time zones he was responsive when necessary and made sure I was happy with the results. The excellent support and capability of this app is well worth the price tag.

Era Design

2022-09-01

Canada

This app is a great option for box building as it's intuitive and easy to use. The support help is very fast and detailed in their responses!

We've tried 5/6 apps that claim to do similar things and can honestly say that THIS IS the go-to app for building boxes & Incredibly straight forward to set up! The speedy customer service makes the whole experience seamless and reassuring for our business. 100% would recommend.