Reviews for BOLD Bundles ‑ Product Bundles

Amazing customer support! I am very new to all of this and the Bold support team was incredible. I am so excited to try more of their apps.

Cape Cali

2019-12-12

United States

DON"T GET THIS APP IF YOU WANT TO STAY IN BUSINESS! It stopped all codes from being used. It stopped our ambassador influencer program. All influencers didn't promote us like last year and we lost a lot of SALES because of it. The app stopped all cart recovery emails with discount codes to come back and shop. It messed up our site big time 3 weeks ago when we started the app with BFCM weekend. The app stopped all shipping on the site for 6 hours after the Bold team went into our site to fix some other problems. A customer had to point it out to us that there was a problem with the site through FB messaging. Shopify fixed the shipping problem that Bold messed up. Shopify did not support us with Bold because it's third-party software., though they told us to use Bold. Our small team of 3 spent multiple hours answering questions about why the site wasn't working right. We had to do a lot of draft orders by hand. Wouldn't allow for Shopify's built-in BOGO automatic discounts to run. The app took way too long to propagate when a change was made (hours). We had lots of upset and dissatisfied costumers. We were able to give away a few free $40 gift cards with bundle purchases but will have to see if they get redeemed. All in all, it was not a good experience and we had to pay you for it as well. I hope we keep afloat into the new year. I would NOT recommend your app to anyone.

Very good application and great customer service. Increases profits dramatically and looks great on my product pages.

It wasn't a perfect installation. But I guess it can be fixed. I think the big problem is the price. The price is the same as for Shopify, that's just plain wrong. I feel that more and more apps are charging obscene prices.

Bold has the best customer service, and their products just work. When they don't do exactly what we need them to do, they are always willing to get in and change the code for us so that we get exactly what we want. Highly recommend Bold and all of their products. And Priyanka is an awesome customer service rep. We've used her a few times and she's always dead on.

Rafael helped a lot with my request. Installed the app and it was not working properly, requested for a professional install and it got done in 2 days even if they had an ongoing holiday!

The 24/7 app support within the app doesn't work. App doesn't display bundles anywhere, even after using the auto update. Try to contact support from their site and they don't accept or consider gmail addresses to be that of business. Many use gmail for their business. Nothing works out of the box and as simple as they say in their description.

so far the customer service on the live chat has been great. left me feeling safe, even though its a high pressure day. Sukh was attentive and thorough. Lets see how the tickets gets completed. hopefully it will be just as thorough

The app offers what i was looking for. If you want to create specific discounts this app might help you ! Their live support was great! Thanks Dylan for help!

I installed and buy this app ,and then my "buy it now" button can not works ,And I can very hard to find the right person from blod team to help me to fix the problem .

AVOID THIS APP AT ALL COST! I installed this app hoping for bundles for BFCM, it completely destroyed my store and added 100's of new variants which cannot be deleted other than manulaly delting them. Even when installing it, it continuously said it needs to update my theme, which was a never-ending process. To force quit the app I had to uninstall it, it also spammed my inbox with 100's of emails saying it had problems applying bundles. The developing team had no fix for it other than manually doing it all. Such an app should not exist. Don't make the same mistake I made, this one app caused me a whole day worth of work to clean up the mess they could not fix. If an app could add 100's of new variants to your products, it should also be able to remove them.

Awesome app, makes it super easy to cross sell complimentary products while offering special pricing. Instantly adds value to offers. Plus, the support team is awesome. I was having issues and they jumped right in fixing them within two days without me having to lift a finger. It just works.

Thank goodness for Bold Bundles! We were getting pricing of up to $5,000 to make a script for our bundles. Then we stumbled upon the Bold Bundles app! With the help of Bold support we got this app configured perfectly for our store and the bundles are a huge seller for us!

I tried it twice and it does not work for me! For example, if you create bundle product, the product pictures are default on the size "medium", which does not fit in our shop. The official manual says that you have to adjust the product image-url manually from "medium" to "large" for every product. Seriously!? In addition, the discount price is not taken over in my shopping cart / checkout. You won't find anything on the support page and the support chat doesn't seem to work either. Sorry guys, that's too little for about 30 € per month!

So far so good. I am like a chimpanzee fixing a Ferrari when it comes to codes and such, so that was my main concern. It was easy enough for me to do it, so you should be fine too. When I encounter a small hiccup, Rahul was available on chat with an immediate response and we got it fixed in minutes.

Guri and his team did an amazing job! We were having issues at first but they jumped on the phone right away and resolved it. Our AOV has gone up 25% after installing this app. I tried quite a few product bundle apps, but Bold's is by far the best one. Keep up the good work and looking forward to seeing new releases from the Bold team!

I am still working on having the app installed, however, Chintan has been most helpful in offering updates on the progress. Thanks Chintan!

I had lots of problems with the installation but as soon as I got hold with life saviour Sukh my problems went flying out of the window Sukh thanks so so much for your help you are a star!

DERMALOGICA

2019-10-10

Germany

I had some problems installing the bundle app in the store and was helped very quickly. Within very little time the app was installed and running on the page. Problems with it later on also were solved to my complete satisfactions. I am very satisfied.

We are having a terrible experience. We had one ticket issued and then a request to cancel that ticket followed. We have missed the first week of our four week promotion as a result of the slow service response and the inability to support the implementation of the product and it is still not implemented. Hi, I have seen your reply to our review and we have replied to all your emails and even gave you the requested access to our site. However, we have now abandoned the product.

INNATA

2019-09-30

Mexico

We just started using this app and our experience has been great. Customer service is super quick; Simran has helped us have a more user friendly and satisfying experience.

After trying out this app, I saw the potential it had but decided it wasn't the right fit for my store's vision and theme. After I decided to remove it, however, problems arised when the bundle boxes sill remained visible on my store. I had trouble removing them, however the support team was very quick to respond to my concerns and help me fix the issues. Special thanks to Charles from Bold Commerce who went out of his way to see this issue resolved all the way through.

Perlier

2019-09-24

United States

Easy integration, and customer service is exceptional. Sukh immediately responded, pinpointed the issue quickly, and submitted a ticket for installation assistance for me right away. Terrific service!

Excellent app to create bundles and have them listed on a separate page as well as the product page. Excellent support provided for install.

Had some issues with the liquid. Reached out through their chat support. Regina was so helpful, I provided access to our store and was able to quickly see the issue within the liquid. We just have to wait about 2 business days, but the developers are going to fix it for us! This is awesome, other apps will just provide their guide rather than install / actually fix it for you. Can't wait for it to work 100% ! (I have already made sales from the app which is a little surprising considering that it wasn't installed correctly)