Reviews for BOLD Bundles ‑ Product Bundles

I wanted to write specifically about Bold's customer service rep, Mayank. I was having such a hard time getting to customer service and this rep was incredible! So intelligently understanding my issue and made sure my instructions got to the proper people. I couldn't have been happier. Bold is a great product. Thanks to this special rep for helping me!

This app is great for bundle offers. I've had to ask customer service for help a couple times via chat, but they are incredible!!! My question is always fixed 100% by the time I'm done talking with them. Great job!

Works... sort of. The biggest problem with this app is that it makes you get rid of your dynamic checkout buttons because they draft orders in order for this app to work. Also will not do cart recovery on bundles because they're drafts - therefore no data is saved. I'm now having to work backwards and find a new app that applies a custom discount code to a bundle instead of drafting an order.

Mayank and Eric were very quick and helpful in resolving our issues with the application. Thank you!

DO NOT INSTALL IT WILL DESTROY YOUR WEBSITE. This app is fucking shit and should be taken off the app store I really wish I could make my rating lower but this is the lowest. I downloaded it and it made all my items out of stock so I uninstalled the app but the code still remained on my website so I had to pay someone to fix it. The support did not help at all.

Bold bundles app allowed our customers to purchase school products at a reduced rate because we were able to offer bundle pricing. In this age of Covid and depleting budgets, this capability was so appreciated by our customers. Getting this set up by the Bold Bundles support team was great. The team was very supportive and quickly responded to any requests we made. A special thanks to Mayank, Esha and Rajni for all their help in getting this important functionality to our customers.

downloaded this app and it made all my products unseen by customers. I asked for help as no-one could buy anything and they never helped me and I had to pay someone to help me. Horrible customer service !!!

Great app that helps you improve AOV. The key is to have a good developer who knows BOLD suite of apps to install it and test thoroughly. Some of the earlier issues have been resolved in the most recent release (v3). Big thanks to Rahul in customer support for being patient and for walking me through clearly while he fixed some kinks.

DILMUN

2020-07-07

Mexico

Lost 18% in weekly sales, invested money and one week of my personal time. I read the bad comments and after talking to my developer I decided to install it last Monday June 29th. Basically this app ruined my cart and checkout experience. I hired two developers to look after the errors caused by this and I think the cart error is gone, not so sure. This app was real "TECH HELL" to me.

Had a chat session with Naman. He helped me finish the theme update for my store. He went above and beyond by helping me do some sizing to make the page look better! Appreciate the great customer service!

Once installed, the entire store inventory is displayed as sold out! In the end, no help just a more hustle with the shop.

The customer service is probably the worst I have ever experienced. A very trivial bug prevented me from installing it on my stores, and after 2 full weeks of receiving e-mails from 15 different support reps with copy/paste e-mails asking for the same damn things over and over and over I lost my patience and restored the backups I fortunately made prior - this app will install code which the app does not remove on uninstall while claiming in their FAQ that they promise the residual code won't hurt your store....how Shopify can officially endorse this app on the community support pages is a mystery. STAY FAR AWAY from this trash.

Our installer needs time to work on this, normally it take 2-3 business days however, our install request went up for this few months due to pandemic. So for now I don't have an exact time frame for you. hahahahahahhahahahahhahahahhahahahahahahha really im so angry they took from me more than a hour and in last i have to wait for 3 days

Tried, installed, paid, paid more and disappointed. This is one of the bundles app I have tried, you can try but it won't last.

This app is trash. It screwed my theme. No support either. DO NOT DOWNLOAD, IT will damage your store.

I would have rated this app 4 earlier - because it's a bit of hassle to get it installed and customize. It becomes an overwhelming experience to go through everything in the beginning. But, once you understand how things work it's quite easy to scale it up + their support is really awesome + well written FAQs and documentation. Throughout the installation process AND dealing with a post installation issue their responses were quick and to the point. Shout out to Harpreet K who helped me through. Coming back to the hassle - The reason for this again is the dynamism that this app provides. It's one of the most powerful apps out there which has support for almost all major themes and provides various configurations. Other bundle apps have parts of it but not the whole package. And such customization would need your theme code to be modified in a certain manner, that's why it's a bit tricky to get started. My suggestion would be -don't try to do things yourself if you're not an expert with Shopify's Liquid code. Their support is great, let them help you. Kudos to the bold team. I hope you keep providing us with the great support as you have now.

DO NOT DOWNLOAD, this app made my page take 50sec to load in and it burried itself deeeep inside my theme, it makes it so you cant just remove the code files, you have to fix alot of code that has been replace. i have now spent over 5 hours finding what they changed and changed it back. i am not 100% if i've done it correct but i have no other choice than to keep on looking and hoping for the best. if you want your costumers to wait ca 1min before they can browse your store then this is the app for you.

NOT WORKING :(( Both bundles and Upsell apps are not working and after weeks its still not solved. I feel like ive waisted precious time and money i should i have gained with other apps. Very unhappy customer

Kaiser was very helpful working with our official + dev store. Thanks for the great customer service!

The Bold Bundles app is outstanding and the customer service is even better. Challi did an awesome job upgrading out app experience to match our brand message.

Completely messed up my shop. Do not use the app!! Made really bad experiences with the service and the app

We have used Bold Bundles for over a year and have found it extremely useful. Customer support is excellent whenever we run into an issue. Carter has helped us and been courteous each time.

I rate the app itself at a 4 just on customization ease etc. I rate an overall 5 for their customer support. During a time where there are limited staff in various companies. Ihave experienced exceptional if not the best customer support with Bold. Chat is the easiest and quickest way to get my issues addressed and solved. Email works as well but i always prefer the chat. Everyone Ihave dealt with have been curteous, quick to find a solution and when it is out of their hands or knowledge they direct me where to go. Their developers also are quick to fix anything I nor the agent can. running a business always comes with surprise problems i always hope if i do it is with their products (thought seldom is their products are great) just because it is the least stressful to solve.

Carter provided me with one of the best customer service. Thanks bold! recommending the app for you!

I wanted an app that could provide bundles and discounts to customers to increase sales and average order amounts. When I realized the bundles I created weren't installed correctly, Carter from customer support made it really easy for me to fix the problem.