Reviews for BOGOS.io Free Gift Buy X Get Y

I use this app because when a customer buys our air dryers we need to include a box of free accessories. Instead of them adding the accessories themselves, Free Gifts adds it automatically at 0.00$ in the cart. It is very helpful since we work with a "3PL" and they need to have free items on the pick list to make sure the order is complete. They also offer great customer support!

The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.

Very good Support! Fast and helpful. Thank you so much! We love to use your App in our Webshop undgretel.com :)

I was trying to find a solution to automatically add a gift item to customer's shopping cart. It gonna take me forever if I did not find this AWESOME APP. It was very helpful, and the TECH Support is very quick!

Great app! Would use this app again :) Very simple and effective app. It was a simple and easy set up the basics. Struggled setting up some features such as layout and colours, but customer support were great and very helpful every time I reached out.

Customer support has been great. They quickly did the setup for the Free Gift offer that I wanted to have. Looks great in my store

Excellent app. Support just installed it for me exactly as I wanted it set up. Now will put it into good use

Riddle Oil

2020-03-24

United States

App works very well and the customer support is amazing. Every time I ask for anything to be customized or changed they are on it immediately. Highly recommend.

Mystic Moments UK

2020-03-23

United Kingdom

The app works really and allows us to give something back to our loyal customers. Support is always helpful and quick to fix any problems.

Exclusive Beauty Club

2020-03-15

United States

Very frustrated with this app. I wish it would work properly. I repeatedly need support to fix errors and it is causing poor customer experience on our store.

You might think there are ton of similar apps out there, and you might think it's just a simple free gift app, but trust me I have tested 10+ top free gift / bundle apps, this is the only that actually worked. Their support, Brian, is great! Unlike other big name app devs in this market, I can tell that Brian and his team actually put up effort to ensure users' success. If nothing changes, I will stick to this app for this store and future stores.

Good app with a lot of options. The customer support is really good and responsive. Louis was very helpful and solved my issues promply. Thanks!

Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.

We us this app anytime we have a promotion that has a free gift or when the basic shopify discount algorithm does not fit our need. It can be a bit confusing to set up as the app has the capability to adapt to a variety of rules so I highly recommend testing the promotion before going live with it. The support is on point so if you have any questions they are very quick to respond and clarify anything.

Super useful app! We have used it for several email campaigns, which were very profitable. It is tricky to install the app, though, but Peter from support was great, he helped us a lot and ensured that everything went smoothly. I would give 4 stars due to the tricky installation, but one star goes to Peter and his support.

Cool app, handy for email campaigns. The only negative thing is the installation. It's a bit confusing, but Peter on support helped me a lot and did all the hard work. Thanks!

This app is so good. Excellent fast support. Provide the best free gifts features. It is so helpful.

This app is good. Free gift is added automatically. Very good and fast service. The app is working perfectly.

El Croquis

2020-01-22

Spain

Incredible app, and better costumer support staff. Easy to use and they are always there for you. Thanks!

AMAZING SERVICE - AMAZING APP! Don't even bother with "other one". It doesn't even compare to this one! I know, I tried both. What I love about this app: Super easy to use, amazing customer service, a few custom promos preset for me to start using right away once code was installed, nice pop up for the choose your gift. Decreased abandoned cart rate immediately. What I don't love: I would have loved to use it right out of the box. But, really it wasn't that big a deal. Having them set it up was great - no hassle and super quick service. Plus it's a big perk of a few custom promos with my products set up to either edit or start using right away. In the end, I spent less time on set up with this one over the the other. I downloaded two different Free Gift apps. This one and another. To be honest, I started right away with the other one as this one had a bunch of code, and I was a bit intimidated by all the steps, so I thought I'd try the other first as it appeared to work right away - no code necessary. HOWEVER it was a bit lacking on options and wasn't impressed with the look. So, decided to give this one a try. I opted to have them install the code - to be safe. I emailed my request at around 10:30pm EST and by the morning I had an email that it was installed. That AND they set up a few promos for me! Which was amazing as I now had a few templates. I was not expecting that. Talk about going above and beyond! Truly impressed. Cost wise...this one is a bit higher than the other. However the look and feel is far superior, as well as there is a bit more I can do with this one over the other. After testing both, I'm getting a better checkout rate with Secomapp than "the other one" . Great job and special thanks to Brian Lee for the set up and great communication!

Loved this app. Best customer support ever. Super fast install and great service! Plus app helped me run promos that I wanted to and boosted sales. Love it.

Overall was great. Managed to set up the promotion for free gifts. Unfortunately, we find it hard to set up without technical support from the staff through email.

Light Elegance

2020-01-17

United States

The custom installation included with purchase was completed quickly with our theme, and the customer service is phenomenal!

Excellent app - does exactly what it says it does, really user friendly to use, and the support is excellent. It gives you so many options for free or discounted item offers.

Been looking high and low for a free gift app. Probably downloaded most of them and this one is the best! Support is super efficient too. A BIG thank you to Peter Nguyen for the fast response and helping out with my store. Much appreciated!