Reviews for BOGOS.io Free Gift Buy X Get Y

The service team "Anne" and "Louis" is really perfect! They are really nice to help us to customize all setting!

Geckota

2022-03-16

United Kingdom

App works very well and is easy to set up. I had a few things that needed sorting and the customer support team was very quick and helpful in getting these sorted

Great team that responds and solved my query promptly. Special shoutout to David. Keep up the good work. However, there's room for improvement on the bugs

Really useful app for BOGO and has the best customer service out of any app we have used. Cannot rate it high enough.

really nice and useful app! perfect support! we use it to create offer and gift for our client (ex: 3+1, 1+1 ...)

Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.

very nice & useful apps with very fast responsive support team. support team settle my issues promptly.

Really useful app for free gifts and has the best customer service out of any app we have used. Cannot rate it highly enough

Robert and Louis gave us amazing support and are always very responsive, which is why I continue to use this amazing app. thank you!

J'utilise cette application depuis plus d'un 1 an, une équipe au top, très réactive, Un GRAND MERCI à Robert et David qui m'on assisté aujourd'hui pour résoudre mon problème . Encore merci

I used the app for a Buy X get Y offer for my customers. It performed well, it could be less complicated to use and without the coding but overall good app

We used the app's services to set up a gift with purchase for a campaign. We had some issues with order processing due to settings in the app and (mainly) David from BOGO was happy to help! We got quick responses at all hours and they are quick when it comes to finding solutions. We eventually found a way to fix the issue!

Very professional team and great application. I'm testing this out now and hoping for great results.

I started using this app to create upselling promotions, to reward our customers with gifts upon spending a certain threshold at our store. Whilst this app requires installing to the backend files, the support is amazing! I've had the pleasure of having Anne and Brian help me, with the entire process! They replied me really fast and helped resolve any problems or questions I had, moreover they helped me create some adjustments to our site per our request beyond the app. As soon as the installation was completed, everything worked great! I have no further feedback as everything was phenomenal!

Great support even outside of work hours to solve an emergency! Much appreciated! Thank you very much (David :) )

Perfect for adding free gifts that have variants. The support team is AMAING, very helpful and quick, I didn't have to do anything 100/10 stars.

David is so kind and plugin nice too, like this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We use this app for most of our promotions! There are a lot of capabilities for different types of promotions, however, there are some limitations. The support team is AMAZING and super helpful in sorting out any issues you may have. I would highly recommend it. One thing to know is the app devs are over seas, so sometimes getting things turned around may take more than business 1 day, as devs are not online during our day ( I'm in EST time zome). But other than that they have been great to work with!

Really great help to our store! Easy to use, and this app has the BEST customer service team, very impressive, I recommend every store that needs a free gift feature to install this one without hesitation.

I used this app to do a buy one and get one for free for my shop .I felt confused at beginning, but thanks to David and Anna 's help . 5 stars for their service.

This app is very nice. They will help you solve the problem so quickly. Perfect service！Very good user experience. APP facilitates our product promotion.

Great Customer Service!! Went above and beyond from the jump. Helped me set up my sale immedietly. HIGHLY RECOMED!

The app does what I needed and gives you a lot of setting options. Had to fix a small specific issue before using the app. The support responded super quickly and was very helpful and proactive in problem-solving. Great job!

Good software and Great support by Anne. They fix most of the issues you report immediately. Would highly recommend

The app works great for us and offers lots of different configuration options. We were able to realize multiple special offers with it already successfully. The support is also super quick and helpful and has never let us down (even at very unusual times :D). Explicit recommendation!