Reviews for BSS: B2B Wholesale Solution

Just started using. Gave four stars instead of five stars because we've only been using unless than 2 weeks. However, we would not be able to process our orders without B2B. Will try to give updated review as we get more familiar with this app.

Some bugs appear sometimes, but the support is always really responsive and professionnal.

i have been working in the shopify platform for a few years now, never have i come across customer support like this from an app developer, Emma is fast, efficient and knowledgeable and this seems to radiate through the whole team. The wholesale solutions app just works, i think people will know how important an app "just working" in shopify really is. we run a complex wholesale format and this covers it. i rate this highly.

The support team is super helpful, friendly and also manages to solve any problems that occur with the implementation of other apps. Definitely recommended!

Customer Service rating: 5 stars Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have. Joy and Jena have been so nice and helpful! App Review: 3 stars This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration. The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.

Always very responsive to add ant additional features or customise others. Very happy with them all.

We are using a relatively old theme and were struggling to implement some modules on our own. Via chat, we consistently received fast assistance, and the developers offered to look into the issues and the app implementation themselves. This approach worked wonderfully and the app now runs flawlessly within our old theme. We are extremely satisfied, truly excellent support!

The support team has been very helpful so far! It's so nice to pick and choose what features you want as well.

It works great as a B2B tool. It is essentially like Shopify Plus but way cheaper. The support is very responsive but you do have to negotiate the time zone difference as they are in Vietnam. They even edited my theme.liquid so the discount pricing from B2B worked on another price per unit app I have installed. So helpful!

Ridiculously expensive

Great customer service. They make sure the app is installed correctly and help you with customization as well. Emma C. In particular was very helpful and made sure all my concerns and questions were addressed.

The team have been brilliant from start to finish. They helped us quickly and effectively. Many thanks

LOVE this app and the customer support. One of the best!

BSS support in particular has been fantastic! They're very responsive and eager to help merchants address any problems that arise (shoutout to Jocelyn!).

The customer service is really great and endeavours to answer all questions and help you quickly. The app sometimes rounds the prices a bit strangely. But I can recommed 10/10

The app works very well, exactly as it should. The big take away though is the excellent support team, who were able to resolve a Theme integration issue very fast with very good communication through out.

Great customer service! Super fast to respond and very efficient to fix any issues. We had a few fixes that needed to be done and they did it all super fast no question asked! Love this

I am extremely satisfied with the excellent service provided by Emma and Jonas from B2B. They have resolved all my doubts, helped me install the app on my store, and I am completely satisfied with the responses and attention they have provided. Highly recommended!

BSS's support team have been fantastic with assisting me with setting up their app integration with our Shopify store. The installation of some features is a bit tricky and they quickly fixed issues that came up when I tried to install myself. Definitely recommend them for their quick responsiveness and great attitude.

BSS Commerce has must have apps for B2B stores. We are a B2B company with 2 stores and after searching and trying other apps, came across their apps on the Shopify store and they have all the solutions we were looking for. From registration management of customers to order qty limits and even adding a customer order note field, they have it all. They have a well-trained team of certified designers that can & will create/customize the apps to work flawlessly with your website. Jennie and her team customized 2 stores for us. In this day and age, it is impossible to get ahead as a business without the support of gurus like BSS Commerce standing behind you. The attention is fabulous, and the staff is superb. I have already recommended BSS Commerce to several of my business colleagues & will continue to do so. They are and will remain my "web gurus" in the future to come. A big THANK YOU to them."

App works as it's supposed to. When I had an issue with the app interacting weirdly with Shopify, the app's dev team provided great support. Highly recommend this app.

I encountered an issue with installing this app but their support was great and help me out promptly! Awesome support!

Great app, works very well, fantastic customer support. Contacted them for an issue, in a couple of hours Jennie and Joy fixed everything.

I used another wholesale app on Shopify and quickly had issues. With BSS, I needed help installing the code into my website for custom pricing. I set up a call with the team, and they were able to update the code on their end within a day to where my custom pricing appears just for our wholesale customers. It looks great, and I've had no backend issues with the website while using this app.

Exactly what we need and great technical support, highly recommended.