Reviews for Appstle℠ Subscriptions App

IMPACT EQUINE PACK

2023-10-13

United States

AMAZING customer service. Even assists with basic Shopify-level support instead of passing the buck. Highly recommend.

Great customer service ! Quick and efficient.

Very helpful customer service. The app is fantastic and easy to install.

The Appstle team are INCREDIBLE! No matter the time of day or night - there is always someone available to help and resolve any queries. Highly recommend using Appstle.

great customer support, resolved quickly

Quick responses and great service

**Latest Update** Well the lead dev/co-founder has been very difficult to communicate with. But these guys have made their analytics section 10x's better since I spoke up. So I need to give credit where credit is due. They deserve it. But we are also having trouble with email's not being sent....a bunch of our customers aren't getting appstle's emails and sure enough the tests are returning errors....they have no solution for it. Its a very buggy application, and the devs don't like to admit ANY fault and can be difficult to deal with. Their reviews are fake....check the other 1 star reviews to see the real situation, here. I really hope we can find a way to move off the app before we get to big. The absolute worst analytics section i've ever seen. English isn't the first language of their UI devs so the definitions of the features make no sense at all.... and they clearly have no experience running subscription models - they are missing every crucial piece of data that we need - its seriously the worst analytics section i've seen in 8 years...it shows nothing of use and is missing everything we need. It doesn't even show a real churn rate...its a different calculation that no one would ever use or need. It doesn't show total revenue generated. And it doesn't show any approval rates. I'm telling you guys.....its like these people have ZERO experience with the subscription model. I am beyond frustrated because we built our entire store into this thing. The support is fast and that's the only reason this isn't a 1 star. The widget on the site breaks all the time and every time we list a new product, we have to ask their devs to fix their widget....and they NEVER do it right the first time and we have to point out their mistakes over and over and over - this has happened 3 times now and each time they promise to fix it.... and of course, they do nothing. This app is so disappointing. Unless they fix their analytics, there is no way for us to scale on this. It really sucks.

Very helpful and responsive staff! They always help you out if you have any questions.

Matcha & CO

2023-10-10

Spain

Very nice support team. And the app works well!

I love this app. Their support team is above and beyond. This app is a life saver for any business. Recurring orders guarantee the income that your business needs! 100000/10 . I recommend this app to any shopify store.

team are super helpful

Appstle is user-friendly and I got everything set up exactly the way I wanted it with a little bit of help from GREAT and fast customer service, SHOUT OUT to Hussain! Everything looks amazing! It is such a relief to be able to provide our customers with an attractive, customizable, efficient and streamlined subscription service. Thank you Appstle!

So far everything has been going smoothly. Client had a very bad experience with a previous app and so this is a fresh turn. Customer service is quite knowledgeable in the intricacies of the apps functionality and have very patient and listen to the issues that have arisen. The fact that they are 24/7 and not just say that but are available is a breeze of fresh-air which is very much needed in design.

It's always a pleasure to contact with the team of Appstle Subscriptions App, they are so good guiding you, they will resolve every question that you have about their app. Thank you so much!!

Great experience with merchant success engineers Harris

The Appstle team is great to work with. Having their in-app chat has been super helpful and with any question I've had so far, they're quick to get back to me and help resolve any issue I've had so far. Been a great experience so far!

Amazing product great costumer support

exceptional customer service, specifically from Mitanshu.

The team is very helpful and the app itself is great too!! They help you with almost anything you are trying to implement and are patience and understanding with each need. I highly recommend anyone wanting to try out a subscription app to try appstle and see for yourself!

Incredible customer service and helped me seamlessly onboard my store. App is wonderful and quick on my website too. I look forward to using Appstle for my subscriptions on my storefront. Thank you! :)

The reason I'm writing this review is for the exceptional customer service from the Appstle team. I've had 2 instances where I required their assistance and I received a response within minutes in both cases and I was given the assistance I needed with ease Many thanks to the Appstle team

Awesome app that does everything I need, but the customer service is where it's all. The help I received setting up blew me away! Thank you!

The support and engineering team is very responsive! They were very helpful when setting up a new theme and have had multiple good experiences interacting with them.

The App has been very easy to work with so far. I am looking forward to seeing it in action once we launch!

Appstle is hands down the best Shopify app platform I've ever used! They totally rocked customizing my subscription module and even tweaked things to fit my brand perfectly. What blew me away? Lightning-fast responses. Seriously, they reply in minutes! That's something I've never seen with other Shopify apps. If you want top-notch service and killer customization, Appstle is the way to go!