Reviews for Appstle℠ Subscriptions App

Just starting with the app but so far so good, can't wait to put it into action and get some subscriptions.

The House of Gentry

2022-02-13

United States

This team is INCREDIBLE and walked me through the entire set up and answered all of my questions. great customer service!

Great product, competitive price, supportive team. Still young but promising. I suggest to at least give it a try!

I found everything I need in this app and Nadeem helped me a lot setting it up and providing me all the solutions to my enquiries. Thank you Nadeem, thank you Appstle.

Super impressed with this app. Not only the interface, but also the functionality and very user friendly. But what sold me completely was the support they offer. Live chat support and always willing to help.

Love this app! Easy to adjust customer information and allowing customers access to their upcoming orders. Very helpful support.

instant chat support, they literally go into detail and help you out with your questions, thanks 5/5

This app, although on the expensive side, does just what we were looking for. Support had me up and running and customized the widget in minutes.

Really 5 stars to this app, I had a problem with a similar application that did not offer any concrete solution but they in less than 10 minutes the problem was solved. Now I wait to test their subscription management to make a more concrete feedback

As a startup we are currently looking for efficient ways to scale and grow. This app as an amazing accelerator. With just a few clicks, you can increase your reoccurring revenues by adding subscription functionality to your existing shop. Fantastic job done by the Appstle team! Extraordinary support and service provided. A++

Wimberley Puzzle Company

2022-02-11

United States

Very helpful in addressing issues carried over from a previous subscription app. Reached out in the middle of the night and had instant (and very pleasant!) help that resolved my issues.

We launched a new subscription service with Appstle in December 2021. Ran into some snags early on (configuration errors), however their chat-based support has been amazing throughout. There's always someone available to walk us through the process within 5min.

The team at Appstle has been incredible. We are a small company, but they have worked with us like we are very important to them and helped us resolve our problem quickly.

Reading through the reviews of Appstle overall you get the impression of a very slick app and support. This unfortunately has not been my experience at all. The support at Appstle have not been able to help me to migrate from Bold Subscriptions which is one of the top shopify apps for subscriptions. Every day I try (this has been a multi-day exercise) a new person appears in support. So the conversation starts from zero again. I had hoped this would lead to someone new who understand the migration process and how to do it from Bold, but no one seems to know. I'm guessing that all the reviews for this app are from people who haven't used subscriptions before. So perhaps the overly positive rating is due to a lack of experience in subscriptions. It looked a bit suspicious with the 5 rating, and some reviews stating that they changed their review after the install. If you are aiming to migrate from any other subscription app I'd think about it twice. The app may work in itself, but if you can't get it set up with your existing subscribers smoothly - then I (you'll) never know. More detail on the support given for migration: 1. They ask you for two files but don't explain how to populate or get them from your existing systems 2. The two files contain subscription and customer data in a specific format they want (problem 1 - you'd think a company trying to acquire new customers like me would put some time into understanding how to get the migration data they need - but they haven't - no one in the company knows where to get the data) 3. I've returned countless files and been told sometimes they are partially correct, and other times (amusingly) the same files are now all incorrect 4. You can ask as many questions as you like but it seems they've been told to be friendly but give no actual support. So you get friendly messages that waste your time and apologise for not being helpful. Extremely disappointing. Recommendation to Appstle - take a note from any tech startup - work on your onboarding process and make it as easy as possible. Not impossible. It seems you're investing your time in the wrong places if you want to grow and take market share from other subscription apps.

Great customer support by Prarthana! Helped get through all the setup and configuration in now time and even help me migrate previous subscriptions to the new app. Totally recommended! I had another popular subscriptions app but it had an external checkout which was confusing for my customer and it didn't offer many of the great functionalities that Appstle do. Thank you guys keep it up :)

The app is super easy to use, and gives a great free trial for those just starting out, then offers some paid options after 50 subscriptions. aweome! Kehanvi saved the day for my store, I had a small issue with a button and a simple change on her end and my subscriptions were up and running again!! Super fast and friendly service, she even customized my button to be in sync with the color theme of my website. Amazing service!!!!

I used this app to set up a monthly subscription for my business. The agent that helped me was quick and efficient. I love this app and service!

This app is awesome! Nadeem helped me integrate the subscription plans into my new theme in 3 minutes. He did it himself and he even changed the color scheme to match my website! Love it! Thank you so much for your quick help. He told me that they are a small company of 15 around the world. I am all about supporting small business. Great job Appstle team! Keep up the great work!

The best customer service ever you can receive on Shopify. The application is working great and, Mann was patient with all my questions. Cheers

it is really helping me to grow subscriptions. I had another system that was terrible, but this one is great. Also the customer service is fantastic.

Overall very happy with the app, it's easy to use and the team have been super responsive and helpful on chat whenever I have a question. Still early days, but I got a few subscriptions going now and is a great automation to have to help you grow and help your customers to set up ongoing orders. Good value compare to some other similar apps. Although you do need to have the Business level in order for your customers to be able to edit and change their orders. Definitely recommend if you're looking at branching out into subscriptions. Thanks Appstle, glad I got a recommendation from a friend to give you guys a go.

They were very helpful. Easy to setup a store with this subscription service. I will definitely recommend to my friends.

awesome app and awesome customer support! had a lot of help from the support chat to set everything app, was working really fast. recharge before was a huge mess, nothing worked.

vitasei

2022-02-08

United States

Excellent customer service and a great app that has helped me to increase my sales. No issues, perfect so far!

I have just downloaded the app and so far everything looks great and seems easy and straightforward to use, I contacted support with a couple of questions and they responded within a couple of minutes. I’m looking forward to going live with our subscription boxes. The subscription option has worked great. I just had a issue which was resolved within minutes , the issue had occurred due to us changing the theme of our website which we didn’t realise at the time. Excellent customer service all round !!